Gryphon.ai integrates compliance tool with NICE’s CXone Platform
Gryphon.ai’s Gryph automated compliance and collections solution is now integrated with NICE CXone, enabling users to implement Gryphon.ai’s compliance tool, Gryph Compliance, as part of the NICE platform to assess every phone number in real-time against TCPA, state, federal, and other Do-Not-Call (DNC) telemarketing regulations so agents can deliver on customer success while shielding their brand reputation.
Additionally, customers utilizing the CXone platform will also have access to Gryph for Collections, which allows enterprises to avoid costly mistakes related to debt collection and eliminate threats and risk factors from TCPA, Consumer Financial Protection Bureau (CFPB), Fair Debt Collection Practices Act (FDCPA), and state regulations.
“NICE has been a trusted leader in driving innovative customer experiences for decades now. We’re thrilled to have our compliance solution, the most advanced real-time compliance tool in the market, integrated within the NICE CXone platform to support agents so they can focus on improving customer satisfaction and driving revenue without worrying about non-compliance,” said Clay McNaught, COO at Gryphon.ai. “With Gryph Compliance for NICE, enterprises can leverage compliant CCaaS practices that put functionality up front for dialers while providing a seamless end-user experience. We’re passionate about protecting organizations from compliance risk and reducing the strain on manual processing resources. This integration with NICE allows us to do just that.”
Gryph Compliance for NICE helps agents steer clear of DNC and TCPA violations during calls through automated, real-time screening of outbound calls and campaigns, including threats from debt collectors through Gryph for Collections.
With new TCPA and DNC legislation coming out every week from various states and other jurisdictions, enterprises struggle to keep up with the complexity of today’s compliance landscape.
By working on the NICE platform integrated with Gryph Compliance for NICE, enterprises can reduce hours of manual labor or list scrubs and instead have their agents focus on customer success, knowing that all calls are screened for TCPA and DNC compliance, according to the companies.
Gryphon.ai’s comprehensive compliance and collections suite also adheres to exacting regulations for consumer debt collection interactions with integrated call capture that drives indisputable audit trails, helping to ensure accurate reporting and auditing.
By partnering together, Gryphon.ai and NICE are helping organizations across insurance, banking, healthcare, and other industries generate revenue without worrying about costly compliance mistakes, according to the companies.
“NICE is dedicated to helping brands deliver seamless CX. Integrating Gryph Compliance into our CXone platform is helping drive enterprises’ revenue growth,” said Barry Cooper, president, CX division, NICE. “At NICE, we’re committed to our partners, and we’re excited to see what our customers can accomplish with these enhanced compliance solutions.”
For more information about this news, visit www.nice.com or https://gryphon.ai.