In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.
Stephanie Simone //
03 Nov 2022
Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.
Anand Subramaniam //
03 Nov 2022
Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!
C. David Seuss //
03 Nov 2022
Together with Verint Speech Analytics, Verint's Next Generation Interaction Analytics provides a powerful unified voice and text solution for alerting and acting on topics, categories, sentiment, and other critical insights across channels.
Manya Mayes //
03 Nov 2022
Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.
Anand Subramaniam //
09 Jan 2023
Several KM leaders offer predictions for the space in 2023
Stephanie Simone //
15 Dec 2022
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Basker Krishnan //
14 Oct 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
Uri Haramati, co-founder and CEO of Torii //
11 Jul 2022
Capturing and sharing what you already know is good; and with today's data and text analytics tools, it has become much easier than when we'd first begun this journey.
Kent Greenes and Art Murray //
03 Nov 2022
The most powerful ML can require the resources of wealthy organizations. Such organizations usually have at best mixed motivations, to be charitable about it.
David Weinberger //
07 Jul 2022
The technologies exist today to achieve almost any corporate or departmental goal. What is lacking is the nerve to think big and think beyond the status quo—to break barriers, to collaborate, and to share.
Alan Pelz-Sharpe //
07 Jul 2020
No matter how much "intelligence" is programmed into a computer, it will very likely never understand the results it produces. Doing so takes human cognition, intuition, judgment, and other ways we humans make sense out of data.
Art Murray and Paul Prueitt //
06 Sep 2019