Upstream Works introduces AgentNow Cloud Suite to supercharge customer service innovation
Upstream Works, an omnichannel contact center solutions company, is introducing the AgentNow Cloud Suite, adding two new tiers to the AgentNow product offering—giving businesses the flexibility to choose the solution tier that aligns with their unique needs and goals.
The AgentNow Standard cloud offering provides a live video, voice, and chat contact center solution, while the AgentNow Premium cloud offering adds AI-powered Agent Assist Insights for real-time agent guidance and support.
Both offerings include the Upstream Works Digital Desktop (UWD)—a cloud-hosted unified agent desktop for digital interactions that can be deployed as a standalone solution or integrated with an existing contact center environment. The AgentNow solution allows businesses to improve agent and customer experiences with immediate live video support and humanized conversations.
AgentNow enables businesses to stay responsive and expand their customer support options, offering a critical differentiator during high-pressure, time-sensitive moments or with high-value customers.
With AgentNow, organizations can tap into remote agents and specialists across their business networks, immediately scaling support and responding to customer needs in real-time.
Upstream Works also continues to offer the AgentNow Enterprise solution, a customizable and integrated omnichannel solution that is enterprise-ready for cloud and on-premise contact center environments.
AgentNow Enterprise provides live video, voice, and chat with AI-powered Agent Assist and is available on all Upstream Works omnichannel agent desktop solutions and platforms, including Amazon Connect, Cisco Finesse, Webex Contact Center, and the Upstream Works Digital Desktop solution.
"We’re excited to expand our AgentNow portfolio with more flexibility and options for organizations looking to innovate their contact center environments and elevate their customer support,” said Rob McDougall, CEO of Upstream Works. “With the AgentNow Cloud Suite, we’re bringing advanced, human-centered CX across industries, business models and use cases.”
The Upstream Works AgentNow Cloud Suite, including AgentNow Standard and AgentNow Premium, are now available on the AWS Marketplace.
Upstream Works AgentNow Enterprise solutions are available through the Upstream Works partner reseller community.
For more information about this news, visit www.upstreamworks.com.