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Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
Features

What Digital Transformation Means at NASA (Video)

NASA Aeronautics Research CKO Tiffany Smith explains how NASA has developed agency-level coordination for leveraging digital technologies in this clip from her presentation at KMWorld 2019.

What Are KM Champions and Why Do You Need Them? (Video)

Accenture's Elisabeth Brackman explains the role of knowledge management supporters within your organization, and how they can drive change and help you achieve the goals of your KM program.

The KM Triangle and Maslow’s Hierarchy of Needs (Video)

Shopify projects manager Kathleen Cauley explained how Shopify structures and executes KM work from identifying and capturing knowledge to organizational learning in this clip from her presentation at KMWorld 2019.

KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management

ViewPoints

Equipping your remote workforce for success during the pandemic—and beyond

It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world

The secret to successful e-discovery

A multidisciplinary advisory team helps ensure a higher success rate and fewer problems throughout the e-discovery process

Fundamentals of modern knowledge management

The answer to the problem of digital fragility lies in knowledge centralization

Overcoming a key roadblock to digital transformation

To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.

Columns

Perspective on knowledge: Links then and now

Broken links used to be like potholes. Now there are entire neighborhoods that are gone.

Building the enterprise of the future: If not now, when ?

It should be plainly clear that we need knowledge ?management now more than ever. You can be sure that the COVID-19 crisis won't be the last crisis to come our way. ?And the next one might be even more severe because our supporting systems have taken some serious hits.

Thinking beyond the status quo

The technologies exist today to achieve almost any corporate or departmental goal. What is lacking is the nerve to think big and think beyond the status quo—to break barriers, to collaborate, and to share.

What happens when AI meets a pandemic?

This is what we can see clearly after some months of reading, watching, and listening to the pronouncements on the novel coronavirus crisis from around the globe: Content challenges continue to dog AI.

Knowledge Management Whitepapers

Bloomfire Included in Forrester’s Now Tech: Knowledge Management for Customer Service, Q3 2020 Report

Mitigating Collaboration Risk Workbook

Learn how to build actionable plans to mitigate risk in Office 365 or any other collaboration workspace your organization uses.

Using and Tailoring Microsoft Teams for Your Organization

Learn how to handle surging activity in Teams and boost security and compliance.

Hakkasan Optimizes Global Operations with Egnyte

Knowledge Management Companies and Suppliers