Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
Features

How to Make Your KM Career Recession-Proof (Video)

Deloitte Advisory CKO Adriaan Jooste offers KM professionals tips on making themselves essential to their organizations in this clip from KMWorld 2019.

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

Critical KM Skills for the Future (Video)

TechnipFMC director, knowledge management, Kim Glover discusses the need for higher-level (human) knowledge-sharing skills in KM going forward in this clip from her presentation at KMWorld 2019.

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

ViewPoints

Vibrant network ecosystems are turning supply chains into competitive weapons

The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks

Observations on KMWorld 2019

At KMWorld 2019, three themes emerged with much greater emphasis than in previous years

Why low-code solutions are critical to optimize digital transformation strategies

One of the most impactful innovations in IT is the democratization of the application development process

Your new year's resolution: Get serious about your consumer data privacy strategy

How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come

Columns

Perspective on Knowledge: The challenge of emergence

Traditionally, we humans have succeeded at building complex structures by breaking plans down into a multitude of simple, predictable, knowable causes and effects.

Boosting knowledge worker engagement through mentoring

If your employees aren't engaged, knowledge simply can't flow to the extent that's needed in order to compete in the global economy.

Talk a little, type a lot - Will conversational interfaces survive Siri and Alexa?

For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

Knowledge Management Whitepapers

Knowledge Management E-Book

Knowledge Management Buyer’s Guide

Your Guide to Knowmax: The Knowledge Management Platform for Assisted and Digital Channels

Looking to the Future: 2020 Insight

Knowledge Management Companies and Suppliers