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Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

Features

KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management

With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.

AI 50 Trailblazer: eGain Knowledge Hub™ Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once

Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. 

AI 50 Trailblazer: Enterprise Knowledge - It is Time to Make Real Progress on Your AI Journey

Effective KM programs are a key enabler of AI. Without information structure, knowledge capture and sharing processes, and long-term governance over content, AI will fail. Good KM enables AI, and AI in turn can be an enabler of KM.

AI 50 Trailblazer: Lucidworks - Lucidworks Leads the Next Generation of Search for Enterprises

Customers choose Lucidworks because they make search smarter and more scalable for less lift. With Fusion, some of the world's biggest brands are creating a personal experience for every customer and employee.

ViewPoints

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

The future of work is here

Three ways the transition to hybrid and remote work has changed business for good

How to take advantage of supplier information and mitigate risk

The regulatory environment requires that organizations should not only provide supplier information, but also fully understand it

Will chatbots replace search engines?

It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion—up from $2.8 billion in 2019

Columns

Dispatches from the edge

Edge-of-chaos decisioning means being continually informed on the critical elements needed to make better, faster decisions.

Finding the weakest link

Though traditional and often reluctant to change, the supply chain sector is now reassessing its lack of embrace of technology and, significantly, rethinking long-established processes.

AI’s ways of being immoral

The most powerful ML can require the resources of wealthy organizations. Such organizations usually have at best mixed motivations, to be charitable about it.

DAOs, NFTs, Web 3.0, and the metaverse: What does it all mean?

We can look at Web 3.0 as the next decentralization/virtualization stage of the internet. Here, blockchain-linked tokens, including NFTs, are integral to DAOs, which are frequently promoted as a gateway to the metaverse.

Knowledge Management Whitepapers

Forrester Study: Supercharge long-form content for consistent experiences with CCMS

How BlackBerry married organizational vision with content design

Ciena leveraged DITA to deliver elevated customer experiences

A streamlined approach to content and DITA

Knowledge Management Companies and Suppliers