With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.
Joyce Wells //
07 Jul 2022
Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.
Anand Subramaniam //
07 Jul 2022
Effective KM programs are a key enabler of AI. Without information structure, knowledge capture and sharing processes, and long-term governance over content, AI will fail. Good KM enables AI, and AI in turn can be an enabler of KM.
Lulit Tesfaye //
07 Jul 2022
Customers choose Lucidworks because they make search smarter and more scalable for less lift. With Fusion, some of the world's biggest brands are creating a personal experience for every customer and employee.
Will Hayes //
07 Jul 2022