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Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
Features

KNOWLEDGE MANAGEMENT Industry Trends 2021

The need for technology-supported collaboration increased dramatically due to COVID-19—and a hybrid work environment is likely to remain the norm even after the impact of the pandemic subsides.

Accelerating digital transformation with a services approach modern cloud

Cloud computing replaces upfront capital expenses with lower operational ones, which is instrumental in hastening digital transformation.

The what, how, and why of KM rewards and recognition

State-of-the-art technology and hyper-efficient processes are meaningless if employees don't use them. Unfortunately, people have lots of reasons not to get involved.

KMWorld 100 Companies That Matter in Knowledge Management 2021

ViewPoints

MDM and data governance: What comes first, the chicken or the egg?

In a very real sense, data governance is the "business function" of MDM, controlling how data is created, collected, and used

5 best practices for securing a remote workforce

Given that remote work is likely here to stay, it's worth asking: How does remote work create risks around sensitive and confidential knowledge?  

The power and plight of personas

Research shows personalization can reduce customer acquisition costs by up to 50%, increase revenue by up to 15%, and boost marketing spend efficiency by up to 30%

Four best practices for eliminating data chaos and information silos in 2021

It's imperative that organizations establish rules of engagement and best practices for the use of content and collaboration platforms in 2021

Columns

The coming blue wave

It should come as no surprise that topping the list of requirements to create and sustain a vibrant blue economy are innovation, learning, and collaboration.

The privilege of free speech

The best counter to a bad idea was not to suppress it but to put forth a better idea or so we believed. That belief and the U.S. Constitution's guarantee of free speech resulted from the Enlightenment commitment to reason.

How we innovate matters

Just as nobody was fooled by the arguments used to justify offshoring and outsourcing business processes, they should also not be misled by the furious energy behind automation, be it in the form of RPA or even AI.

Reframing the KM discussion

The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.

Knowledge Management Whitepapers

Global Market Research Report

Knowledge Isn't Power If You Can't Find It

Use No-Code Knowledge Graphs to Build an Enterprise Data Mesh

KMWorld 2021 Sourcebook and Buyers' Guide

How to Optimize Your Customer Experiences

A Use Case with Enlighten AI for Customer Experience (CX)

Knowledge Management Companies and Suppliers