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Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

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Features

KMWorld Trend-Setting Products of 2020

Each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding new features and capabilities, while others are newer entrants in the KM market. But whether time-tested or cutting-edge, the common theme through all is the potential value they offer to organizations by transforming information into insight.

Utilizing Indispensable Taxonomies to Streamline Metadata Creation

The Data Harmony software suite was developed specifically for information and content producers to simplify and streamline metadata creation, including taxonomy development and management and auto categorization. Natively designed to integrate with the many components of a production system, Data Harmony changes search to found.

Uncover New Insights with Collective Intelligence

Bloomfire is a software solution that gives teams a central, searchable hub for all their content. The platform's AI-powered search and multiple levels of categorization make it easy to find exactly what you're looking for: even words spoken in a video. And thanks to the software's mobile-friendly design, all platform users can access the information they need, whenever they need it.

Discover Deep Connections with a Holistic, Future-Proofed Knowledge Graphs

Financial institutions, healthcare providers, contact centers, manufacturing firms, government agencies and other data-driven enterprises that use AllegroGraph gain a holistic, future-proofed Knowledge Graph architecture for big data predictive analytics and machine learning across complex knowledge bases in order to discover deep connections, uncover new patterns and attain explainable results.

ViewPoints

Why a virtual agent makes sense in good times and bad

The current situation highlights how technology can help—particularly with disruption, a remote workforce, and the need to keep businesses running.

Is your online support community leaving money on the table?

Online customer support communities provide a basis for real customer dialogue and feedback that goes beyond simple online surveys

Translating the voice of your customer (VoC) into business intelligence

Most organizations know that there are disconnects and mistakes that occur among their customer service teams that directly correlate to poor business performance

Managed services and governance requirements in a new virtual reality

Expect managed digital workspace services to grow into an in-demand offering, as more companies embrace remote work both during and after the current global pandemic

Columns

Perspective on knowledge: Data is never just data

As with all tools, data has uses because of complex contexts that include other objects, physics, social norms, social institutions, and human intentions.

Disruptive innovation: No better time

With the push to move more functions online, disruptive technologies such as robotic process automation are rendering old skill sets obsolete, while at the same time creating the need for new ones.

The twisted case of facial recognition

Machine translation continues to make strides forward. Facial recognition, on the other hand, has entered the twilight zone.

Thinking about KM differently

Moving to a push rather than a pull mentality simply means that we now have the technology to tag, manage, and interpret information automatically and near instantly—automatically pushing the right information to the right person (or application) at the right time.

Knowledge Management Whitepapers

SMART CONTENT GOVERNANCE

IT Monitors Company Content, Keeping Projects Secure

Data Governance Trends: Predictions, pitfalls, and technologies for the future of digital work

Transforming Media & Entertainment Content with Expert.ai Technology

Knowledge Management Companies and Suppliers