At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
12 Nov 2019
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
12 Nov 2019
More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
Joyce Wells //
06 Nov 2019
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
Stephanie Simone //
06 Nov 2019
As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI
Joyce Wells //
09 Dec 2019
Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective
Anand Janefalkar //
02 Dec 2019
At KMWorld 2019, three themes emerged with much greater emphasis than in previous years
Dr. Michael Koenig //
21 Nov 2019
It's important not to immediately dive into using any cloud service without investigating what type of security measures are built into the platform.
Jesse Wood //
24 Sep 2019
What's happening to news is a microcosm of what's happening to knowledge overall.
David Weinberger //
01 Nov 2019
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.
Art Murray, D.Sc. //
01 Nov 2019
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.
Hadley Reynolds //
01 Nov 2019
Many innovations from the past needed the insight of entrepreneurs as well as technologists to change the world. That's also the case with machine learning and AI.
Sue Feldman //
06 Sep 2019
Learn about the key lessons from the data catalog journeys of eBay and LinkedIn, and why building may lead you to buying
25 Nov 2019
How our Knowledge Management Platform helped leading Telecom improve its FCR by 21%
19 Nov 2019
How kochartech assisted a leading online Food Delivery App reduce AHT by 15%
19 Nov 2019