The knowledge of bureaucrats comes from living at the nexus of strategy and implementation, the nexus of best practices and human values, the nexus of multiple departments with their independent goals, and at the nexus of wishes and reality. That makes their voices worth listening to.
The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.
In contrast to some jobs that can indeed be automated and removed from the human payroll, KM practitioners have the potential to see their skills in much higher demand and volume in the future.
Communication is about revealing something about the world that the other person hasn't noticed—and often hasn't been able to notice because their ideas get in the way.