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Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
Features

4 Guiding Principles of Knowledge Governance (Video)

Land Title & Survey Authority of British Columbia (LTSA) policy manager Lisa Poeckert discusses the principles the LTSA applied in building its data governance model in this clip from her presentation at KMWorld 2019.

3 Key Themes for KM in 2020 and Beyond (Video)

Kim Glover, TechnipFMC director, knowledge management, discusses the importance of embracing technology, being flexible in KM, and acknowledging the human factor in KM in this clip from her presentation at KMWorld 2019.

Will AI Surpass Past Technologies in Displacing Human Work? (Video)

Microsoft Modern Workplace Supportability Engineer Ross Smith compares the potential impact of AI to replace human work to earlier landmark technologies in this clip from the opening keynote at KMWorld 2019.

Why Taxonomy Rules Matter (Video)

Jason Hein, Earley Information Science director, delivery services, outlines taxonomy basics and the value of metadata and accurate definitions in this clip from his presentation at KMWorld 2019.

ViewPoints

Virtual agents can take enterprise service management to new levels

ESM is an attempt to adopt the best practices of ITSM and provide a holistic approach to service management across disparate silos within organizations.

Proven strategies to manage a work-from-home workforce

The global coronavirus (COVID-19) outbreak has accelerated this decision making process for many companies that still rely on traditional office-based work structures.

Harnessing the Power of Text Analysis

Understanding natural language processing, common obstacles faced, and methodologies to overcome them

David Weinberger's new book, Everyday Chaos, is honored with Axiom Award

When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs

Columns

Perspective on Knowledge: 250 Columns later

Knowledge management has indeed become a multi-threaded discipline, embracing just about everything related to knowledge.

Deep project management

Given the increased negative media exposure that comes from project failure, organizations need more tightly integrated, intelligent project management systems, in addition to people who have the requisite skills. This need will grow as systems continue to become more complex and timelines more tightly compressed.

Cognitive computing and AI begin to grow together

How do we manage the hype and promise for new inventions while making sure that they represent a realistic opportunity? Can we invent self-driving cars or a Boeing 737 MAX without exposure to the risks these innovations can pose to our lives?

Talk a little, type a lot - Will conversational interfaces survive Siri and Alexa?

For the next generation of conversational computing, it is hard to avoid the conclusion that the only companies that have enough researchers, enough processing resources, enough motivation, and, above all, enough data to deliver the much- needed improvements are the consumer giants.

Knowledge Management Whitepapers

The Power of AI-Assisted Enterprise Search

Beyond Translating Words: Solving Business Problems with Machine Translation

Guide to Evaluating Machine Translation Software

Digital Transformation Powered by Intelligent Content

Knowledge Management Companies and Suppliers