KMWorld Trend-Setting Products of 2023

To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

The user experience reimagined, thanks to AI

ChatGPT is well on its way to becoming synonymous with LLMs, but that's inaccurate. It's a digital agent that uses LLM techniques to understand prompts in natural language and perform various activities.

Data governance solves multiple KM challenges

Organizations are recognizing that effective data governance is ultimately more of a benefit than a burden. It increases efficiency by delivering trusted data, improves business processes, decreases data downtime, and reduces compliance risk. It also promotes data literacy throughout the enterprise.

Automate Digitization and Support Your Full Information Management Lifecycle with Award-winning Access Unify

Integrating flawlessly into your existing infrastructure, Access Unify solutions ensure a streamlined, digital-first workflow, minimizing the need for extra training or staffing.

Avoiding the wrath of illegal data

To mitigate the risks associated with illegal data, organizations need to implement data governance policies and procedures to ensure that all data is properly documented, stored, and maintained.

Hoarding information is stunting growth: Six ways to create a culture of knowledge champions

Creating a culture of knowledge sharing requires a shift in culture. This may sound like a daunting task, but it's doable if you approach it with incremental changes across the key areas of your business.

Creating and maintaining a unified corporate culture in a work-from-home environment

Organizational culture is the degree of agreement and commitment to a set of values and expected behaviors. When such agreements and commitments are widely and deeply held, the culture is considered "strong".

Accounts payable is at the heart of company success— but is yours skipping a beat?

With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?

Get your game on: KM skills needed for reliable use of LLMs

There is no questioning that generative AI is here to stay, but its use in mission-critical work has some way to go before it can be trusted and let loose.

Are you data-driven or knowledge-driven?

We no longer need to blindly accept the output of even the most sophisticated AI/ML platforms. In fact, we should not consider any artifact, whether produced by humans or machines, as valid knowledge unless it contains not only supporting data and analyses, including provenance, but also an explanation of the underlying plausibility.

What are your chatbot’s pronouns?

We don't have pronouns by which we can address inanimate objects because we haven't had any occasions to have actual conversations with them.

Extraordinary times demand extraordinary leadership

The emergence of hybrid work environments post-COVID has resulted in the accelerated introduction of technologies and methods that increasingly enable the adaptive, democratic enterprise.

The Content Guide to Better Content Support

More Than Just Solutions: Create Knowledge While Solving Customer Issues

Flip the AI Switch to Brilliant Customer Satisfaction

The Trend-Setting Products in Knowledge Management 2023