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Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

KMWorld 2023 Is Nov. 6-9 in Washington, DC. Register now for Super Early Bird Savings! 

Features

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

ECM evolves to support business goals

Even with the prevalence of ECM systems, many people still rely on personal, folder-based filing systems. This makes collaboration difficult because information is not accessible to others.

Why KM needs sponsors, experts, and advocates in the business

APQC's analysis shows that formal KM business roles are ultimately more effective at boosting KM participation and helping KM to achieve its goals.

ViewPoints

It’s not about knowledge, it’s about action

Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

Fourth stage of KM revealed at the KMWorld conference

The broader implication of of stage four KM is that we may be beginning to move with more speed into the world of the semantic web.

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Columns

AI’s new type of knowledge

This way of knowing works pragmatically for some very complex systems of the sort we find in the real world. But, oddly, itseems not to work so well in some artificially simple systems.

Return on … Infrastructure???

As our physical and IT infrastructure continues to grow in size, complexity, and vulnerability, people and the knowledgethey possess will play an ever-increasing role.

The effect of ChatGPT on KM

At this peak of ChatGPT hype, we have to ask what value it may bring.

Introducing work intelligence systems

Technological advances are significant and can bring huge benefits, but only as long as you understand that they can advise, augment, and support, but not replace, you.

Knowledge Management Whitepapers

eBook: Accelerating Digitization to Meet Today’s Remote Work Requirements

eBook: Navigating IM In an Evolving Remote/Hybrid World

Whitepaper: Building a Modern Records & Information Program

eBook - Information Management: From Clay Tablets to the Cloud & Beyond

Knowledge Management Companies and Suppliers