Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
Features

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

2019 KM Reality Award Winner: GE Healthcare

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company

Taking content management to the next level - KMW Webcasts KMWorld Live

More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.

Transforming CX and support - KMW Webcasts KMWorld Live

The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.

ViewPoints

Knowledge management predictions for 2020

As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI

How smartphones are transforming customer experience

Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective

Observations on KMWorld 2019

At KMWorld 2019, three themes emerged with much greater emphasis than in previous years

How safe is your data in the cloud?

It's important not to immediately dive into using any cloud service without investigating what type of security measures are built into the platform. 

Columns

Perspective on Knowledge: Journalism’s new landscape

What's happening to news is a microcosm of what's happening to knowledge overall.

Bringing adult supervision to machine learning and AI

Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.

How robotic is your process ?

To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.

Ethical issues in AI and cognitive computing

Many innovations from the past needed the insight of entrepreneurs as well as technologists to change the world. That's also the case with machine learning and AI.

Knowledge Management Whitepapers

The Enterprise Data Catalog: Build or Buy?

Learn about the key lessons from the data catalog journeys of eBay and LinkedIn, and why building may lead you to buying

Case Study: Telecom

How our Knowledge Management Platform helped leading Telecom improve its FCR by 21%

Case Study: Food Delivery

How kochartech assisted a leading online Food Delivery App reduce AHT by 15%

Case Study: Oxigen Wallet

Knowledge Management Companies and Suppliers