At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
12 Nov 2019
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
12 Nov 2019
More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
Joyce Wells //
06 Nov 2019
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
Stephanie Simone //
06 Nov 2019
It's important not to immediately dive into using any cloud service without investigating what type of security measures are built into the platform.
Jesse Wood //
24 Sep 2019
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements
Heidi Maher //
31 Oct 2019
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost
Daniel Fallmann //
24 Oct 2019
Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET
Joyce Wells //
18 Jul 2019
What's happening to news is a microcosm of what's happening to knowledge overall.
David Weinberger //
01 Nov 2019
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.
Art Murray, D.Sc. //
01 Nov 2019
To break out of the structured process world, RPA will need to address the full range of cognitive computing capabilities.
Hadley Reynolds //
01 Nov 2019
Many innovations from the past needed the insight of entrepreneurs as well as technologists to change the world. That's also the case with machine learning and AI.
Sue Feldman //
06 Sep 2019
A Localization Project Manager's Guide to Saving Time and Finding Freedom!
14 Oct 2019