-->
Knowledge Management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

Register now for KMWorld in Washington, D.C., November 15-18. Save an extra $200 with Super Early Bird savings!

Features

What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld Trend-Setting Products of 2021

To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.

Bringing Efficiency & Insight to Every Process that Runs on Data: Adlib Software

By being able to readily access the data that matters—and disregard the data that doesn't —enterprises reduce risk, augment processes, and reach a whole new level of performance.

Search Experiences that Get the Right Results: BA Insight - SmartHub

Providing relevant, connected, and actionable web-like search experiences for your website visitors, customers on your portal, and employees.

ViewPoints

How chatbots can accelerate trust

People want to have conversations with people, even when they're actually communicating with a machine

Analytics in action: Where do you land on the data maturity curve?

These five stages can help define priorities and smart steps for long-term business impact 

Content intelligence 101

As digital initiatives focus more on experience, personalization, and conversant interactions, a new dimension of automation is emerging that goes beyond just data

Why there has never been a better time to go paperless

If there is any hesitation about going paperless, here are three of the top reasons to start making the transition today

Columns

The knowledge Zoom

In choosing to disclose something about one's personality and interests—even though it's kept literally in thebackground—people are acknowledging that personality and personhood matter to the discussion.

Making the jump to hyperdrive

The new, all-digital workforce will be made from a combination of AI, machine learning, computer vision, naturallanguage understanding, robotics, and more.

The big opportunity for knowledge management

It may well be stating the obvious but we will not be returning to the old ways of working, even though some of us, myself included (as it turns out, I am in the minority), would like to.

Can AI be ethical?

Without inherent bias in the data, AI would not make decisions. Bizarre though it may seem, AI is dependent on bias being present.

Knowledge Management Whitepapers

A Roadmap to Adaptive and Agile Enterprise Content Management

How Businesses Use AI for CX Success

The Trend-Setting Products in Knowledge Management 2021

Transforming Content Access to Speed Up Innovation

Knowledge Management Companies and Suppliers