Each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding new features and capabilities, while others are newer entrants in the KM market. But whether time-tested or cutting-edge, the common theme through all is the potential value they offer to organizations by transforming information into insight.
Joyce Wells //
04 Sep 2020
The Data Harmony software suite was developed specifically for information and content producers to simplify and streamline metadata creation, including taxonomy development and management and auto categorization. Natively designed to integrate with the many components of a production system, Data Harmony changes search to found.
04 Sep 2020
Bloomfire is a software solution that gives teams a central, searchable hub for all their content. The platform's AI-powered search and multiple levels of categorization make it easy to find exactly what you're looking for: even words spoken in a video. And thanks to the software's mobile-friendly design, all platform users can access the information they need, whenever they need it.
04 Sep 2020
Financial institutions, healthcare providers, contact centers, manufacturing firms, government agencies and other data-driven enterprises that use AllegroGraph gain a holistic, future-proofed Knowledge Graph architecture for big data predictive analytics and machine learning across complex knowledge bases in order to discover deep connections, uncover new patterns and attain explainable results.
04 Sep 2020
The current situation highlights how technology can help—particularly with disruption, a remote workforce, and the need to keep businesses running.
Bill Guinn, CTO of Serviceaide //
22 Oct 2020
Online customer support communities provide a basis for real customer dialogue and feedback that goes beyond simple online surveys
Jon Allen, VP and General Manager, Communities and Web Self-Service, for Verint //
29 Sep 2020
Most organizations know that there are disconnects and mistakes that occur among their customer service teams that directly correlate to poor business performance
Brad Snedeker, Director, Product Marketing, Calabrio //
23 Sep 2020
Expect managed digital workspace services to grow into an in-demand offering, as more companies embrace remote work both during and after the current global pandemic
Joey Lei, Director of service Management at Synoptek //
16 Sep 2020
As with all tools, data has uses because of complex contexts that include other objects, physics, social norms, social institutions, and human intentions.
David Weinberger //
04 Sep 2020
With the push to move more functions online, disruptive technologies such as robotic process automation are rendering old skill sets obsolete, while at the same time creating the need for new ones.
Art Murray, D.Sc. //
04 Sep 2020
Machine translation continues to make strides forward. Facial recognition, on the other hand, has entered the twilight zone.
Hadley Reynolds //
04 Sep 2020
Moving to a push rather than a pull mentality simply means that we now have the technology to tag, manage, and interpret information automatically and near instantly—automatically pushing the right information to the right person (or application) at the right time.
Alan Pelz-Sharpe //
15 Sep 2020