The most drastic change KM has grappled with in the 2020s is the explosion of remote and hybrid work, which sparked an urgent need to enable virtual communication and critical information access.
Today's search technology is much more intelligent, and capable of returning concept-based results rather than simple word matching based on indexed content.
To meet the increasing expectations posed by sophisticated, cross-departmental workflows and more complex buyer journeys, it is necessary to have shared, unified data.
The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.