Allego introduces AI capabilities to support its sales enablement solution

Allego, a sales learning and enablement platform provider, is enhancing its integrated Conversation Intelligence product, transforming a company’s Call Coaching module into an end-to-end Conversation Intelligence capability.

With Allego Conversation Intelligence, sales teams can automatically capture calls and virtual meetings, leveraging Artificial Intelligence (AI) to perform transcription across multiple languages, automate coaching, generate alerts, all with a deeper integration with CRMs and calendars, according to the vendor.

The new release of Allego Conversation Intelligence adds capabilities such as:

• Surface and act on coachable moments across large teams using AI by automating the analysis of calls to understand seller behavior and performance and posting point-in-time feedback as text, audio, or video messages.
• Improve productivity and post-sale handoff with automated note-taking and highlighting by accurately capturing call summaries, automatically linking to a call’s recording in a customer’s CRM and skimming behavior insights.
• Drive efficiencies for managers with automated review flagging, including notifying a manager when a call warrants coaching and flagging best-practice examples to promote to other reps.
• Automate content recommendations based on call topics by using AI to provide appropriate follow-up content based on call topics or objections expressed and recommend remedial learning content, courses, Flash Drills and role plays.
• Certify rep proficiency using scorecards and inline feedback by posting point-in-time feedback and associating a configurable scorecard with any given call.
• Replicate teamwide behaviors with analytics and recommendations for call clips to repurpose as best-practice examples and learning content enriched with knowledge checks and links to other resources.
• Support global teams conducting calls in a variety of languages and accents using transcriptions in multiple languages.

“Our latest research found more than 67% of sales leaders feel it’s harder to observe remote sales professionals during calls to provide them with constructive feedback,” said Andre Black, chief product officer, Allego. “With Conversation Intelligence, reps will receive consistent coaching and relevant feedback, increasing their ability to articulate value and build strong rapport with customers, which results in higher win rates and better buying experiences.

Allego Conversation Intelligence capabilities empower enablement and training teams to streamline and enhance multiple aspects of the end-to-end sales enablement process.

Other features include:

• Content Management
• Coaching and Collaboration
• Launches and Rollouts
• Onboarding and Training
• Virtual Selling

For more information about these updates, visit www.allego.com.