Lucidworks boosts chatbots with Smart Answers on Lucidworks Fusion

Lucidworks, a provider of AI-powered search, is releasing Smart Answers on Lucidworks Fusion, enhancing the intelligence of chatbots and virtual assistants by using deep learning.

Customers and employees can now locate critical insights to help them move to their next best action, avoiding frustrating digital experiences and long customer support wait times.

Smart Answers on Lucidworks Fusion helps employees and customers resolve issues more quickly, empowering them to find the right answer immediately via chatbot or virtual assistant without seeking out additional support channels or digging through irrelevant search results.

Smart Answers’ API also enables easy integration with any chatbot or knowledge base, adding value to those existing applications.

“Users expectations are evolving towards more conversational interactions with an interface that understands natural language questions, and quickly provides the correct answers,” explains Will Hayes, Lucidworks CEO. “In the current environment, it’s important to meet customers where they are, especially if they’re moving from a real life experience to digital. Being able to understand what your users are asking for in their own words and returning the best answer instantly, allows companies to provide a natural conversational experience digitally. With Smart Answers, we’re cutting down time-to-resolution, increasing customer retention, and powering conversational experiences for users.”

Users are motivated to help themselves, which makes conversational applications a high priority for many organizations who rely on digital touchpoints.

Smart Answers on Lucidworks Fusion enhances conversational applications to help users help themselves by delivering immediate and contextual responses that drive engagement and satisfaction.

For more information about this release, visit www.lucidworks.com.