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Business Process Management
Business Process Management (BPM) allows organizations to streamline complex processes. Through a combination of analyzing, modeling, automating, measuring, and optimizing, enterprises and institutions can dramatically improve business processes. See below for the latest BPM news, trends, and solutions.

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Features

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

ECM evolves to support business goals

Even with the prevalence of ECM systems, many people still rely on personal, folder-based filing systems. This makes collaboration difficult because information is not accessible to others.

Why KM needs sponsors, experts, and advocates in the business

APQC's analysis shows that formal KM business roles are ultimately more effective at boosting KM participation and helping KM to achieve its goals.

ViewPoints

It’s not about knowledge, it’s about action

Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Why reducing review time can revolutionize enterprise content search

Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails

Columns

Return on … Infrastructure???

As our physical and IT infrastructure continues to grow in size, complexity, and vulnerability, people and the knowledgethey possess will play an ever-increasing role.

The undiscovered country

Capturing and sharing what you already know is good; and with today's data and text analytics tools, it has become much easier than when we'd first begun this journey.

To hyperautomate or not to hyperautomate?

The logic behind hyperautomation is clear: Automate everything that can be automated. The practicalities of that are far less clear.

Finding the weakest link

Though traditional and often reluctant to change, the supply chain sector is now reassessing its lack of embrace of technology and, significantly, rethinking long-established processes.

Knowledge Management Whitepapers

eBook: Accelerating Digitization to Meet Today’s Remote Work Requirements

eBook: Navigating IM In an Evolving Remote/Hybrid World

Whitepaper: Building a Modern Records & Information Program

eBook - Information Management: From Clay Tablets to the Cloud & Beyond

Business Process Management Companies and Suppliers