The centerpiece of data governance: Making information quality pay off

Poor information quality wastes monetary resources, squanders data's underlying value to the enterprise, and significantly increases risk in the form of regulatory compliance or litigation.

Next-generation natural language technologies: The deep learning agenda

The capacity for machines to understand human language, courtesy of natural language technologies fortified by deep learning, results in limitless enterprise value across use cases and industries. Whether those involve the creation of content, querying it, or acting on it, this combination is the means of making IT infinitely more accessible—and useful—than it's ever been.

The best cloud KM combines cutting-edge technology with smart oversight

Cloud-based KM requires a careful balance of innovation and restraint. The best results ensue when companies combine aggressive adoption of advanced technology with strong central oversight, traditional taxonomy, and flexible implementation to accommodate different parts of the business.

Will AI Surpass Past Technologies in Displacing Human Work? (Video)

Microsoft Modern Workplace Supportability Engineer Ross Smith compares the potential impact of AI to replace human work to earlier landmark technologies in this clip from the opening keynote at KMWorld 2019.

Identifying new risks to ensure business continuity amid a pandemic

As the key source of information for an organization, knowledge managers must leverage and distribute new information using learning techniques that are most appropriate for the organization's varying audiences

The call center of the future: WFH is here to stay

Companies that take advantage of the real benefits associated with remote teams will be better able to compete in the future

Smarter content connections: The key to digital business process innovation

To transform everyday business processes and create new employee/customer/supplier experiences, organizations first need to be able to link related content intuitively—and that requires unfettered inter-systems integration, an open approach to data exchange, and targeted use of AI

The new omnichannel priority for retail supply chains

Retailers need to predict where demand will occur, across brick-and-mortar and online channels, and efficiently fulfill the right quantity of products to thousands and even millions of locations

Thinking beyond the status quo

The technologies exist today to achieve almost any corporate or departmental goal. What is lacking is the nerve to think big and think beyond the status quo—to break barriers, to collaborate, and to share.

The right time for knowledge management

A new generation is coming in—one that sees order in the chaos, spots previously invisible patterns, and not only embraces technology but grew up with it.

Enterprise of the future update: More disruption ahead

The concept of a phyle has experienced a resurgence, driven in part by the frustration people are feeling about being forced into making binary choices regarding the groups with which they want to be identified: public versus private, capitalist versus socialist, and liberal versus conservative.

Deep project management

Given the increased negative media exposure that comes from project failure, organizations need more tightly integrated, intelligent project management systems, in addition to people who have the requisite skills. This need will grow as systems continue to become more complex and timelines more tightly compressed.

Digitalisierung vorantreiben: vom klassischen ECM zu einer flexiblen Content-Services-Plattform

The Trend-Setting Products in Knowledge Management 2020

A Knowledge-Streaming Enterprise for Turbulent Times: 2020 KMWorld Digital Transformation Research

Intelligent Enterprise Search Overview Video