Making smarter connections with knowledge graphs

Data fabric is the next level of maturity for data integration, and it can make very effective use of knowledge graph technology.

SHAKING UP ECM WITH COMPOSABLE CONTENT SERVICES: ONE PLUS ONE EQUALS THREE

The ease of integration that's foundational to composability supports low-code or no-code application building by automating measures that redress differences in data models and semantics.

KMWorld 100 Companies That Matter in Knowledge Management 2022

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.

Deploying text analytics and natural language processing for strategic advantage

Perhaps the biggest barrier to unlocking the knowledge found in text is the fact it's widely considered unstructured data that doesn't conform to the traditional tabular data representation.

It’s all HX: How CX and EX can work together for business growth

Instead of treating customer experience (CX) and employee experience (EX) as silos, think about them as one holistic experience—human experience (HX)—and address them together

Why it’s important to make KM clickable

With their new book, "Making KM Clickable," Zach Wahl and Joe Hilger have documented the collective knowledge and experience they have gained from helping countless customers with knowledge management projects

Straight talk on automation: Getting the right stuff done with AI, ML, and RPA

AI, ML, and RPA are all essential weapons in the battle against mundane, inefficient back-office processes

Past predictions for the future of the 2022 contact center: Were they right or wrong?

Technology has a growing role in customer service, but it has not replaced the human agent

Fusion, fission, or something else?

When it comes to applying KM, the key is identifying and connecting the dots in meaningful and synergistic ways.

Thinking fast—and faster

If you're going to achieve consistent, effective high-speed decision making, it can't involve a protracted review by upper management.

Getting to the future of KM

AI can and does do a good job of assisting and even augmenting knowledge work, but our "to be" state should not take the human element—however flawed—from the work.

From robots to digital workers

As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.

KMWorld 2022 Sourcebook and Buyers' Guide

Infused Analytics for SaaS Companies

How Text Mining and Natural Language Processing with PoolParty Drives Your Semantic AI

The Modern Workplace Demands A New Approach To Knowledge Management