Avaya debuts Avaya Infinity platform to blend customer and employee relationships
Avaya, a global enterprise software leader, is launching its new Avaya Infinity platform—built to unify fragmented customer experiences.
According to the company, Avaya Infinity equips enterprises to evolve their contact centers into connection centers strengthening their most important relationships.
Avaya Infinity injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies, and workflows that together create customer and employee relationships.
With Avaya Infinity, organizations can become almost infinitely adaptable to evolving customer and market demands, the company said.
“Strong bonds are earned over time, interaction by interaction,” said Patrick Dennis, CEO, Avaya. “But the reality for the world’s largest businesses and public sector organizations is that too often investments in new technologies, channels and modalities meant to strengthen customer interactions actually splinter them. Avaya Infinity reverses this tide, collapsing silos and creating connections that transform the contact center from a vehicle for surface-level contact to the place where enterprise relationships deepen and expand.”
The platform gives customers the advanced capabilities they need to interact with organizations on their terms while improving the quality of the one-to-one human relationships that dictate enterprise success.
The platform enables large global organizations to unlock the potential of their existing infrastructure investments while fluidly integrating technologies such as AI and intelligent orchestration across their CX environments.
With Avaya Infinity, enterprises no longer need to choose between the flexibility and speed of the cloud and the security and data privacy of on-premises solutions.
"For decades Avaya has been the trusted partner for enterprises operating in complex, highly regulated industries and our largest customers have made it clear: rigid systems and AI experiments are holding them back,” said Dennis. “They need a connection center that lets them modernize on their terms—without giving up control, extensibility or security. By extending the value of their existing investments, Avaya Infinity expands the possibilities of who enterprises are today and accelerates the best of what they can be next."
The Avaya Infinity CX platform is available now.
For more information about this news, visit www.avaya.com.