Knowledge Management White Papers

Your Guide to Knowmax: The Knowledge Management Platform for Assisted and Digital Channels

Knowledge Management Buyer’s Guide

Knowledge Management E-Book

Looking to the Future: 2020 Insight

The Enterprise Data Catalog: Build or Buy?

Learn about the key lessons from the data catalog journeys of eBay and LinkedIn, and why building may lead you to buying

Informed Engagements: 2019-20 Contact Center Information Flow Survey

Customer Engagement Platform for Digital and Assisted Channels

Case Study: Oxigen Wallet

Case Study: Food Delivery

How kochartech assisted a leading online Food Delivery App reduce AHT by 15%

Case Study: Telecom

How our Knowledge Management Platform helped leading Telecom improve its FCR by 21%

Compliance and quality assurance: Pieces of a complex supply chain puzzle

Document Automation 2019 Buyer Guide

Artificial Intelligence and the Future of Knowledge Management

Reclaim Your Weekend

A Localization Project Manager's Guide to Saving Time and Finding Freedom!


Cached credential update: The essential Active Directory feature to enable telecommuters work hassle-free

Your insider's guide to why passwords are here to stay, and how IT teams can stay in control of password management.

5 Steps to Remediate Your Compromised Office 365 Account

The Future of Knowledge Management: Agile, Governed, and AI-Ready, Componentized Content Services

Digital Transformation Powered by Intelligent Content

Human and Machine Intelligence: Building The Future Of Text Analytics

ASG & AIIM eBook: Hybrid Harmony

5 Recommendations for a Balanced Cloud and On-Prem Approach for Your Enterprise Content

Whitepaper: Modernizing Your Content Infrastructure to Digitize Your Business

What Approach Is Your Organization Taking to Store Content?

The Trend-Setting Products in Knowledge Management 2019

KM: Looking to the Future

2019 Financial Firm’s Guide to Compliant Text Messaging

Best Practices for Stopping Risk In Its Tracks

Regulatory Updates: Roundup of 10 Recent FINRA and SEC Violations and Penalties

Data Quality Matters

Why Knowledge Management Should Be A Top Budget Priority

Replacing Legacy ECM

Five Ways Google Cloud Search Takes Charge of Lost Institutional Knowledge: Finding Information Doesn't Need to Be Like Looking for a Needle in a Haystack

Adobe Experience Manager as an Authoring Platform – A Mitel Perspective

Our journey to structured authoring and DITA

From Challenge comes Opportunity

Why BlackBerry’s Enterprise Documentation team made the move to XML Documentation for Adobe Experience Manager

Grab the Wheel and Drive Your Content to DITA!

How Networking Giant Ciena migrated to DITA successfully with a modest budget

From a Foggy Labyrinth to a Bright Horizon

An effective road map for adopting DITA

Ciena Case Study

Schneider Electric Case Study

Mitel Case Study

Nivus Case Study

FM 2019 vs Word 2016

Determining the Highest ROI Solution for Technical Publishing Migration from Microsoft Word

Introduction to Adobe FrameMaker (2019 release) – video tutorial

Get started with Adobe RoboHelp (2019 release) – video tutorial

Explore the advanced features in Adobe RoboHelp (2019 release) – video tutorial

The age of accountability – Unifying marketing and technical content with Adobe Experience Manager

Sponsored by Adobe

KMWorld 2019 Knowledge Management Buyer's Guide

The KMWorld 2019 Knowledge Management Buyer's Guide is a unique resource specifically designed for knowledge and information professionals.

Palo Alto Networks - Adobe Summit Session

10 ways DITA can help drive a unified content strategy

Palo Alto Networks makes documentation integral to the customer journey (Video)

Palo Alto Networks makes documentation integral to the customer journey (Case Study)

DITA for Marketing - And why it is a good idea.

How marketers can leverage the power of DITA

Unifying Structured Content and Augmented Reality

The Future of Product Information and After-Sales

Top 10 reasons to move from Microsoft Word to Adobe FrameMaker

10 trends that will shape the future of technical communication

2019 release of Adobe FrameMaker is here!

Introducing the 2019 release of Adobe RoboHelp

One Adobe Solution for Technical Content

The Convergence of Technical and Marketing Communication

7 steps to choosing a CCMS with high ROI

The Right to be Forgotten (on-demand webinar)

Digital Process Automation: Reinvigorating Business Agility with Intelligence

100 Companies that Matter in Knowledge Management

To help shine a light on innovative knowledge management vendors, each year KMWorld presents the 100 Companies That Matter in Knowledge Management, a list compiled over the course of the past 12 months. The 2019 KMWorld 100 list spans a wide variety of companies that are each addressing the evolving demands of knowledge management. Some are long-standing companies with well-established offerings that have evolved over time, while others are much more recent entrants to the field.

Machine Learning for Advanced Capture

Automation Strategies: Dealing with High Variance & Unstructured Documents

Document Processing Automation

Parascript: XtraAI Case Study

BPO Claims Processing Leveraging Parascript AI Software

BPO Claims Processing Leveraging Parascript AI Software

What Does a NextGen E-Discovery Playbook Look Like?

Expand and Simplify Your Business Functions with SharePoint 2016

Look to the Future with SharePoint Public Preview 2019

Taking the Pain Out of Information Retrieval: One Organization’s Quest for a Unified Search Experience


Knowledge Management for the Modern Law Firm

How Artificial Intelligence Unlocks the Competitive Potential of Your KM Investments

SharePoint: It’s an Application You Can’t Afford to Live Without

7 Strategic Tasks for a Superlative SharePoint Implementation

Is Knowledge Management Dead?

DIGITIZE AND MODERNIZE: The path for efficient federal agencies

Drive Digital Transformation at the Federal Level with increased pressure on federal agencies to modernize IT and increase efficiency, finding the right solution is an ongoing struggle. Where do you begin? With such a wide variety of challenges to overcome at the federal level, it’s difficult to know.

KMWorld Fall 2018 Knowledge Management Buyer's Guide

The KMWorld 2018 Knowledge Management Buyer's Guide is a unique resource specifically designed for knowledge and information professionals.

Making Search Intelligent with AI

Knowledge Management Gets Cognitive

Case Study: Cisco SalesConnect Powered by Intelligent Search


2018/2019 Content Automation Research: Content Practices and Challenges, Technology Trends, and Investment Outlook Within Enterprise Content Publishing

Mozenda & Amsoil: A Case Study On Web Data Scraping

Knowledge Article Quality

How Important Is Quality For Customer Service

The Trend-Setting Products in Knowledge Management 2018

The Benefits of Becoming Information Driven Using AI & Machine Learning

Time's Up: The GSA Expiration Plan You Need Today

Key Considerations when Making the Move to Office 365

What is a Knowledge Graph?

Unconnected Data is a Liability

The Data Variety Challenge: Why A Schema Flexible Model Works

KMWorld Spring 2018 Knowledge Management Buyer's Guide

The KMWorld 2018 Knowledge Management Buyer's Guide is a unique resource specifically designed for knowledge and information professionals.

Strategic MarComm and TechComm Integration

Sponsored by Adobe



The Blueprint for Replacing Google Search Appliance: On-Premise vs. The Cloud

Do you have your GSA replacement lined up?

Financial & Market Research: Monitoring the Web for Insights & Actionable Intelligence

3 Reasons To Use Custom News Aggregation And Content Monitoring

From Top-Line Growth to Bottom-Line Profits: 10 Reasons to Use Automated Web Data Monitoring and Extraction

Sponsored by Verint: Aberdeen Research Omni Channel Customer Care: How to Deliver Context Driven Experiences.

Today, Aberdeen Research indicates that 51% of companies use at least eight channels to interact with customers.* However, using more channels is no longer enough for companies to differentiate themselves. In fact, savvy firms outpace others by optimizing how they use numerous channels to manage customer conversations and as a result drive significant improvement in customer experience and operational efficiency metrics.

The Playbook for Enterprise Content Integration

Managing Content Beyond the Corporate Walls: Working in the Cloud

100 Companies that Matter in Knowledge Management

Our 2018 list of 100 Companies That Matter in Knowledge Management is compiled over the course of the year via input from editors, analysts, experts and, most importantly, users. It consists of companies that capture our attention for various reasons including functionality, demonstrated success with clients, creativity and innovation.

How to Build a Winning Business Case for Enterprise Search

The Modern Intranet Buyer’s Guide

A step-by-step guide for selecting the best employee intranet for your organization

AI-powered Search for the Unified Digital Workplace

5 Minute Guide to Machine Learning

AI-powered Search for Customer Support

Natural Language Processing

Cognitive Search for the Life Sciences

Knowledge Management: Looking to the Future

BPM: Going Beyond Workflow to an Intelligence Enterprise Platform

Customer Service Playbook

We know that no one wakes up in the middle of the night, sweaty and screaming, “I need great knowledge management software!”

KMWorld Fall 2017 Knowledge Management Buyer's Guide

The KMWorld 2017 Knowledge Management Buyer's Guide is a unique resource specifically designed for knowledge and information professionals.

Automated Quality: Six Steps to Success

Empowering Employees Through Automated Scoring

The Trend-Setting Products in Knowledge Management 2017

KMWorld's overview of the products that are setting the trends in knowledge, document, and content management

Guide to Machine Learning


Text Analytics

The Path to Cognitive Search

Guide to Machine Learning


How to Create a Single Source of Truth: A Guide for Business Transformation

KMWorld Fall 2017 Buyers' Guide

Verint Knowledge Management Data Sheet

Verint Knowledge Management Solution Brief: Overview of the Unique Capabilities and Benefits of Verint Knowledge Management

The World of Business Transformation

"Sooner or later, all industries and organizations will be forced to respond to these challenges. Smart organizations are planning their responses today."

KMWorld 2017 Knowledge Management Buyer's Guide

The KMWorld 2017 Knowledge Management Buyer's Guide is a unique resource specifically designed for knowledge and information professionals.

Today’s Enterprise Content Demands a Modern Approach

While Enterprise Content Management (ECM) today is predominantly deployed on-premises, within the next two years, 90% of organizations will be using cloud-based content management systems, either as a primary or hybrid approach.

Best Practices for Protecting Your Data


Your guide to transforming business for growth by enhancing employee proficiency with the next generation intelligent intranet.

100 Companies that Matter in Knowledge Management

The 2017 edition of the 100 Companies that Matter in Knowledge Management helps KM and information management practitioners better understand the market and the products and services that can change the way your organization does business in the year ahead.

Content is the New Perimeter: The Security and Regulatory Drivers for Information Rights Management

"Controlling access to digital assets has always been an issue for some organizations, but an increasing amount of regulation and controls have now made this a problem for a much wider range of companies."

Seven Steps to Build a Business Case for Knowledge Management

Knowledge management can improve the speed, quality, consistency and agility of your contact center.

eBook: The ABCs of Success with Knowledge Management

The success in knowledge management depends on a variety of factors.