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Several top companies capitalize on BMC Solutions to become AI-ready

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BMC, a provider of software solutions for the Autonomous Digital Enterprise, announced it has collaborated with industry leaders Domino’s Pizza, Sky Italia, and Balfour Beatty to improve their customers’ experience, while also helping the organizations prepare for future AI-enabled use cases.

Using the Control-M solution from BMC and the BMC Helix platform, these companies are better able to capitalize on DataOps and ServiceOps—the innovative capabilities enabled by Connected Digital Ops—allowing organizations to gain deeper insights from their data and exceed customer expectations faster across complex hybrid IT environments.

As the largest pizza company in the world, serving millions of customers online and at approximately 20,000 stores in 90 global markets, Domino’s Pizza uses the Control-M solution from BMC to give their IT teams the robust operational capabilities and controls they need to ensure business services are delivered reliably and efficiently.

Since implementing the Control-M solution, Domino’s has:

  • Orchestrated 3,000 data pipelines
  • Improved its SLA performance
  • Achieved significant growth in data volume
  • Produced critical reports faster
  • Delivered new executive and franchisee reports
  • Successfully rolled out new business services

“Control-M is mission-critical to Domino’s data-driven culture. It’s going to play a key role in helping us continue to grow and deliver cutting-edge innovation,” says Deepti Soni, senior IT manager of data quality, data operations, and MLOps at Domino’s.

As a leading international infrastructure group based in the U.K. with capabilities that span construction and related support services, Balfour Beatty has fuelled productivity among their 24,500 employees and improved customer experiences across their IT service desk and lines of business using the BMC Helix ITSM and BMC Helix Digital Workplace solutions, according to the company.

As a customer-centric organization, Sky Italia is always looking for innovative technologies to make the customer experience unique. Using the Control-M solution as an operating model to provide new levels of automation, speed, agility, efficiency, and stability for its winner selection process for its Sky Extra voting contests, Sky can execute the winner selection process in near real-time, according to Sky Italia.

“Every industry needs the technology to move their business faster than humanly possible – customers expect it, and with BMC AI-enabled capabilities, specifically GenAI, we can deliver,” said Ali Siddiqui, chief product officer at BMC. “I’m honored that BMC partners with these innovative organizations in their digital business to capture the value of data and apply GenAI and automation to better their customers’ and employees’ experiences. I’m so conditioned now, I expect all my food to be delivered in 30 minutes or less!”

For more information about this news, visit www.bmc.com.

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