Avoiding the wrath of illegal data
To mitigate the risks associated with illegal data, organizations need to implement data governance policies and procedures to ensure that all data is properly documented, stored, and maintained.
Hoarding information is stunting growth: Six ways to create a culture of knowledge champions
Creating a culture of knowledge sharing requires a shift in culture. This may sound like a daunting task, but it's doable if you approach it with incremental changes across the key areas of your business.
Accounts payable is at the heart of company success— but is yours skipping a beat?
With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?
Creating and maintaining a unified corporate culture in a work-from-home environment
Organizational culture is the degree of agreement and commitment to a set of values and expected behaviors. When such agreements and commitments are widely and deeply held, the culture is considered "strong".
It’s not about knowledge, it’s about action
Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.
Fourth stage of KM revealed at the KMWorld conference
The broader implication of of stage four KM is that we may be beginning to move with more speed into the world of the semantic web.
Knowledge and training: Peanut butter and jelly for the customer contact center toast
Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.
Knowledge management experts provide KM predictions for 2023
Several KM leaders offer predictions for the space in 2023
Why reducing review time can revolutionize enterprise content search
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Best P2P practices and their benefits
Using P2P automation solutions, organizations can maximize the productivity of the whole procurement team and streamline the whole process in the most effective way.
Why SaaS visibility matters
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
The future of work is here
Three ways the transition to hybrid and remote work has changed business for good
How to take advantage of supplier information and mitigate risk
The regulatory environment requires that organizations should not only provide supplier information, but also fully understand it
Will chatbots replace search engines?
It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion—up from $2.8 billion in 2019
How brands win with an IoT-enabled customer experience
The benefits of IoT-enabled CX aren't without some challenges in getting started, but if IoT is right for your business, the long-term advantages of improved CX, reduced cost to serve, and top-line growth are well worth the efforts
Knowledge management in the hybrid work era: 4 key insights
As the workforce left the traditional office and dispersed, so did the collective brain trust that keeps many organizations running smoothly
Bias in AI: Why it happens and how to fix it
While no system is perfect, there are ways to minimize bias in AI through people, processes, technology, and regulations
Straight talk on automation: Getting the right stuff done with AI, ML, and RPA
AI, ML, and RPA are all essential weapons in the battle against mundane, inefficient back-office processes
Past predictions for the future of the 2022 contact center: Were they right or wrong?
Technology has a growing role in customer service, but it has not replaced the human agent
Knowledge solutions for a health-challenged world
Because knowledge management software makes knowledge more accessible and adaptable, it can play a vital role in helping non-profit organizations grow while also connecting with people who were previously out of reach