It’s not about knowledge, it’s about action
08 Mar 2023
Organizations cannot continue to digitally hoard knowledge. Investments in knowledge technology have to pay and provide an ROI. It all starts by making different decisions.
Fourth stage of KM revealed at the KMWorld conference
17 Jan 2023
The broader implication of of stage four KM is that we may be beginning to move with more speed into the world of the semantic web.
Knowledge and training: Peanut butter and jelly for the customer contact center toast
09 Jan 2023
Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.
Knowledge management experts provide KM predictions for 2023
15 Dec 2022
Several KM leaders offer predictions for the space in 2023
Why reducing review time can revolutionize enterprise content search
14 Oct 2022
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Best P2P practices and their benefits
09 Sep 2022
Using P2P automation solutions, organizations can maximize the productivity of the whole procurement team and streamline the whole process in the most effective way.
Why SaaS visibility matters
11 Jul 2022
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
The future of work is here
08 Jun 2022
Three ways the transition to hybrid and remote work has changed business for good
How to take advantage of supplier information and mitigate risk
07 Jun 2022
The regulatory environment requires that organizations should not only provide supplier information, but also fully understand it
Will chatbots replace search engines?
31 May 2022
It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion—up from $2.8 billion in 2019
How brands win with an IoT-enabled customer experience
02 May 2022
The benefits of IoT-enabled CX aren't without some challenges in getting started, but if IoT is right for your business, the long-term advantages of improved CX, reduced cost to serve, and top-line growth are well worth the efforts
Knowledge management in the hybrid work era: 4 key insights
18 Mar 2022
As the workforce left the traditional office and dispersed, so did the collective brain trust that keeps many organizations running smoothly
Bias in AI: Why it happens and how to fix it
04 Mar 2022
While no system is perfect, there are ways to minimize bias in AI through people, processes, technology, and regulations
Straight talk on automation: Getting the right stuff done with AI, ML, and RPA
22 Feb 2022
AI, ML, and RPA are all essential weapons in the battle against mundane, inefficient back-office processes
Past predictions for the future of the 2022 contact center: Were they right or wrong?
15 Feb 2022
Technology has a growing role in customer service, but it has not replaced the human agent
Knowledge solutions for a health-challenged world
14 Feb 2022
Because knowledge management software makes knowledge more accessible and adaptable, it can play a vital role in helping non-profit organizations grow while also connecting with people who were previously out of reach
Moving toward a paperless society by 2024
04 Feb 2022
The paperless society may have started with a push toward a cashless society, but technology has fueled a far more ambitious movement
Top 5 trends for CIOs to watch in 2022
03 Feb 2022
Now is the time for these CIOs to evaluate their organizational priorities and focus on trends that can help maximize the growth and impact of their businesses
Why it’s important to make KM clickable
31 Jan 2022
With their new book, "Making KM Clickable," Zach Wahl and Joe Hilger have documented the collective knowledge and experience they have gained from helping countless customers with knowledge management projects
It’s all HX: How CX and EX can work together for business growth
20 Jan 2022
Instead of treating customer experience (CX) and employee experience (EX) as silos, think about them as one holistic experience—human experience (HX)—and address them together