Achieving a unified view for business without coding
The chief advantage of using a common data model method for business users is the codeless means by which they can define their own business logic
With an overnight WFH revolution, a chance for companies to reassess their IP security
As your company rises to the challenge of the post-COVID tech landscape, take the time to ensure your most valuable assets
Why a virtual agent makes sense in good times and bad
The current situation highlights how technology can help—particularly with disruption, a remote workforce, and the need to keep businesses running.
Is your online support community leaving money on the table?
Online customer support communities provide a basis for real customer dialogue and feedback that goes beyond simple online surveys
Translating the voice of your customer (VoC) into business intelligence
Most organizations know that there are disconnects and mistakes that occur among their customer service teams that directly correlate to poor business performance
Managed services and governance requirements in a new virtual reality
Expect managed digital workspace services to grow into an in-demand offering, as more companies embrace remote work both during and after the current global pandemic
Identifying new risks to ensure business continuity amid a pandemic
As the key source of information for an organization, knowledge managers must leverage and distribute new information using learning techniques that are most appropriate for the organization's varying audiences
Best practices for becoming a self-service business
Businesses that resist a self-service workflow are limiting their growth and closing themselves off to new markets and customers
Understanding conversational technology through the evolution of communication
Full-blown AI assistants may be a thing of the not-so-distant future, and we can already see this evolution in AI-driven chatbots and virtual assistants.
How AI will help to shape the new normal
To achieve its potential, there is no escaping the fact that AI must have accurate, clean, and managed data
The call center of the future: WFH is here to stay
Companies that take advantage of the real benefits associated with remote teams will be better able to compete in the future
Smarter content connections: The key to digital business process innovation
To transform everyday business processes and create new employee/customer/supplier experiences, organizations first need to be able to link related content intuitively—and that requires unfettered inter-systems integration, an open approach to data exchange, and targeted use of AI
What on Earth is a CDP?
A generic CDP solution, promising end-to-end capability is going to leave you dissatisfied in the end
4 practices to get your e-discovery process recession-ready
Re-evaluating your approach to e-discovery will prepare your organization for what's to come and ensure you are ready to weather any storm
Equipping your remote workforce for success during the pandemic—and beyond
It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world
The secret to successful e-discovery
A multidisciplinary advisory team helps ensure a higher success rate and fewer problems throughout the e-discovery process
Fundamentals of modern knowledge management
The answer to the problem of digital fragility lies in knowledge centralization
Overcoming a key roadblock to digital transformation
To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.
The new omnichannel priority for retail supply chains
Retailers need to predict where demand will occur, across brick-and-mortar and online channels, and efficiently fulfill the right quantity of products to thousands and even millions of locations
Setting yourself up for success prior to the next disaster
With the new workforce lifestyle, we've seen a number of problems that have arisen due to poor planning, including limited access to network connection, internet speed, data loss, and the inability to be on location