OpenText Makes Customer Service in the Cloud Easier

OpenText, a provider of enterprise information management (EIM), is releasing OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution.

The platform enables any business to deliver better customer service at a lower cost and is now available on the AWS Marketplace.

The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization and enables all organizations using Amazon Connect to deliver world-class customer support, while ensuring deep and meaningful insight into the data and information that these interactions produce, said Mark J. Barrenechea, vice chair, CEO and CTO, OpenText.

OpenText Qfiniti provides organizations using Amazon Connect with a robust SaaS workforce optimization solution, including full call playback and advanced analytics.

Qfiniti offers capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics.

For more information about this new release, visit www.opentext.com.