Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.
The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.
Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC
Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now. Forward-thinking businesses don't want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, see hidden connections, expand collaboration, enable AI and machine learning where it is feasible, and take advantage of automation to streamline processes.
Knowledge graphs continue to make a splash in the KM space
Did you play with Lego when you were a kid? Time magazine describes it as the most influential toy of all time and one of the reasons for its popularity is due to its potential. It's a toy with an incredible amount of flexibility SharePoint is pretty similar to Lego in many ways—one of the reasons it's the most popular enterprise platform among Fortune 500 companies is that, like Lego, it's super flexible.
When rigid organizational structures impede corporate knowledge flows, companies can no longer take advantage of the knowledge they have. Fortunately, knowledge maps and dissemination tools can facilitate knowledge circulation