How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Research@KMWorld: KM survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

Choosing the right CMS

The easiest way for marketers to create a unified communications strategy is by using a content management system

Showing your customers you care: 5 steps for success

Here are five ways support teams and business leaders can implement modern support techniques in order to show their customers they care and keep them coming back

Observations on KMWorld 2019

At KMWorld 2019, three themes emerged with much greater emphasis than in previous years

Your new year's resolution: Get serious about your consumer data privacy strategy

How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come

Usability testing for effective interactivity

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog.

A deep future approach to KM

We're familiar with the near-term portion of the time spectrum—from femtosecond lasers used in eye surgery to high-frequency trading in milliseconds on the major securities exchanges. Unfortunately, the extreme opposite end of the time spectrum, the "deep future" receives little if any attention. Decisions in fields such as genetic engineering, nuclear energy, geopolitics and the like can have serious implications for human civilization. But the impact of those decisions might not become apparent for many thousands of years and hundreds of generations.

The Future of the Future: Building the university of the future today

Libraries in the age of social knowledge

8 Reasons to Modernize with a Content Services Platform

8 TECH TRENDS OF 2020 THAT EVERY DIGITAL LEADER SHOULD EMBRACE

Knowledge Management E-Book

Knowledge Management Buyer’s Guide