FinancialForce Winter 2023 release provides deeper intelligence and endless agility

FinancialForce, a provider of customer-centric business applications across finance, services, and customer success teams, announced the general availability of its Winter 2023 Release that further strengthens FinancialForce’s Services-as-a-Business (SaaB) approach, bringing together key capabilities for running any services business efficiently and effectively. These capabilities include automation, intelligence, and innovation, backed by profound domain expertise, best practices, and a proven record of success.

New features in the Winter 2023 release include Advanced Resource Management for the Professional Services Cloud that give resource managers more flexibility and control within the staffing process, as well as new ERP enhancements that intelligently automate manual tasks. With these new capabilities, services organizations can keep up with the speed of work and continue to add value to their businesses.

“Our new Winter 2023 release gives organizations the deeper intelligence and agility they need to run a connected services business,” said Scott Brown, president and chief executive officer at FinancialForce. “In an economic environment rife with constant change, this new release is designed to give organizations the tools they need to unlock full business visibility and put their customers at the center of everything they do.”

The Winter ’23 release represents a significant step forward for FinancialForce’s Services-as-a-Business capabilities, according to the vendor. The SaaB platform provides a 360-degree view of every customer while powering all aspects of services operations—from sales, to delivery, to customer success management, to financial management and planning.

To help organizations better achieve enterprise agility, the release features new enhancements to Advanced Resource Management, giving resource managers greater flexibility and control within the staffing process. For example, skills information is more accessible and accurate thanks to new tools that organizations can use to keep skills up to date, which helps to maximize resource utilization. Resource managers can also better identify match criteria so they can optimize resource deployment and tailor it to the needs of the business.

Additionally, the Winter ’23 release features critical enhancements to Services CPQ, a fully connected services estimating solution. Services teams can now identify specific rates, roles, and skills so that they can deliver project work that results in more accurate estimates and higher win rates. Services CPQ also offers a stronger connection to Salesforce CPQ, with the combined solution now providing a complete and robust quoting engine for businesses.

To help services teams deliver with intelligence, the Winter ‘23 release includes significant enhancements to PS Cloud Analytics. Organizations that upgrade to the latest version of FinancialForce will have access to accurate and timely utilization data that powers capacity planning decisions. Also included is the ability to measure utilization capacity by hovering over a heat map, as well new forecasting capabilities for viewing all records. Together, these features allow for maximized resource utilization and help provide an accurate picture of business health.

On the ERP Cloud front, the Winter ‘23 release strengthens FinancialForce’s Services-as-a-Business capabilities by making it even easier to run a connected business through the automation of manual tasks.

Specifically, the updated Bank Reconciliation Automation feature can save organizations hours of work each month by eliminating the error-prone task of reconciling manually.

The new feature provides an efficient end-to-end bank transaction reconciliation process with automated transaction creation capabilities and matching rules.

Accounting teams now have the ability to auto-create journals based on stored information and provide auto cash matching when creating a cash entry.

To help businesses gain more agility and flexibility, the Winter ’23 release offers new Year-End Close Enhancements for Multi-X, which streamlines the close for multiple entities. With the new user interface and templated close options, finance teams can close the books faster and more efficiently.

The new release also helps services businesses improve their planning and forecasting. Financial Planning and Analysis (FP&A) teams can now perform headcount planning by role which allows them to better understand how headcount decisions impact financial performance based on the most accurate data.

This release continues FinancialForce’s commitment to the Salesforce Lightning Experience (LEX), providing a consistent, powerful, and modern user experience. For example, users can now easily create and manage line level data on purchase orders and requisitions in a single, intuitively-designed view. Additional improvements include a streamlined experience for creating journals and building customer quotes all powered by LEX.

For more information about this news, visit www.financialforce.com.