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Portals
Portals are a response to several integration problems that exist in corporate IT. Today’s IT systems are complex, consisting of many different elements, and are increasingly overwhelming users in the range of applications and information that they support. A new generation of enterprise portal development tools, appearing now on the market, address the complexities of providing portal support for a range of organizational goals. 

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Features

What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

Modern customer service— More social, more intelligent

Efficiency has been a big motivator for the use of RPA; in customer support applications, a goal has been to use bots to help agents reduce handle time for customer calls.

Mastering blockchain for traceability and trust

The unalterable nature of blockchain data means the consistency and correctness createan unassailable trust for numerous enterprise use cases.

Accelerating digital transformation with a services approach modern cloud

Cloud computing replaces upfront capital expenses with lower operational ones, which is instrumental in hastening digital transformation.

ViewPoints

Knowledge management and the impact of COVID-19

Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect

Selecting the Right CMS Platform for Your Business: Understanding the Benefits of Coupled, Decoupled and Headless CMS Solutions

The CMS space has gotten very crowded and confusing for buyers. Each CMS architecture has pros and cons and some are more appropriate in specific environments than in others. If it's time to redesign your digital properties, it's important to keep in mind the differences between coupled, decoupled and headless CMS. Considering these points will help you determine which type is right for your business.

Digitally Transforming in a Regulated Industry: How You Can and Why You Should

No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer.

How to Begin Personalizing Web Experiences

Behind every organization's Web site is a marketer that struggles every day with content chaos.

Columns

Decentralized knowledge management

Decentralization, though a boon to technology vendors, poses a unique set of challenges and risks for information and knowledge managers to grapple with.

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

Is the Internet making us stupid?

You with the Internet is much smarter than you without the Internet.

What the Web hides from us

The Net hides our physical being. Online all we get are some words or images. Worse, frequently those words and images have no context beyond themselves. When you are with someone in physical space, you cannot avoid the fact that the person is a complete being who is literally coming from somewhere and will be going somewhere else.

Knowledge Management Whitepapers

A Roadmap to Adaptive and Agile Enterprise Content Management

How Businesses Use AI for CX Success

The Trend-Setting Products in Knowledge Management 2021

Transforming Content Access to Speed Up Innovation

Portals Companies and Suppliers