May/June 2025 [Volume 34, Issue 3]

Features

Using Tacit and Explicit Information for Productivity

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession planning and organizational growth. Lack of succession planning results in loss of knowledge. It undermines organizational stability and impedes innovation.

Taxonomies and Ontologies Transforming Knowledge Management

The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.

ViewPoints

Breaking Down Barriers: 10 Change Management Strategies to Eliminate Organizational Silos

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.

KM in Practice

Citi Trends chooses invent.ai to deliver AI-powered inventory optimization

The collaboration optimizes inventory processes, boosting efficiency, profitability, and customer satisfaction

Fire Department of New York selects NICE to digitally transform its evidence management

Bureau of Fire Investigation for largest fire department in the U.S. will leverage NICE technology to investigate and bring cases involving suspicious fires to resolution faster

Quickbase picks BillingPlatform to automate its revenue management

Low code/no code platform provider simplifies revenue recognition, integrating financial systems and offering greater pricing and packaging flexibility to customers

David Weinberger

Beyond the Unknown Unknowns

The concept of unknown unknowns provides us with some cover for not anticipating changes that are impossible to predict.

The Future of the Future

Scarcity Versus Abundance

The Knowledge Age we've been talking about for so long has finally arrived. The potential for scarcity is real, but so is the potential for overflowing abundance. Let's bring every tool in our KM arsenal to bear, along with our decades of experience, and help make it happen.

Ethical Innovation

Let’s Get Real About the Impact of AI on Jobs

History tells us that industrial revolutions ultimately do create more jobs, but that the transition period is long and highly turbulent. Thus, when we see resistance in the workplace to AI and automation in general, we should acknowledge that the resistance and fear are well-grounded.