Clickatell secures $91 million in latest funding round to support its Chat Commerce solution

Clickatell, a CPaaS innovator and Chat Commerce solutions provider, announced it has secured $91 million in a Series C round, enabling the company to scale and expand the development and innovation of its Chat Commerce offering.

This round was led by Arrowroot Capital, with participation from Kennedy Lewis Investment Management, Endeavor Global and Harvest.

Clickatell will also use the funds to expand its footprint in the U.S. and scale sales and marketing efforts on the back of growing demand from leading brands.

Clickatell's platform has been recognized as a global leader in powering mobile messaging / CPaaS (Communications Platform as a Service) and payments within chat.

Clickatell processed more than 30 billion interactions, and 2 billion commerce transactions during the COVID-19 period alone as it enabled customer-centric brands to connect, interact, and transact with their customers wherever they were sheltering in place during the pandemic, according to the vendor.

Clickatell boasts an ability to combine communication and commerce in one comprehensive Chat Commerce proposition and introduced one of the world's first chat banking solutions on WhatsApp, the world's largest chat platform.

Today, Clickatell is uniquely positioned to capitalize on the intersection between communications (CPaaS, CCaaS) and commerce (digital payments) – offering a complete end-to-end Chat Commerce Platform.

Clickatell serves more than 10,000 customers, many of which are Fortune 500 companies and leading global brands such as Coca Cola, Deloitte, GT Bank, Booking.com, GoDaddy, IKEA, Novartis, Standard Bank, Tangerine, Telegram, US Foods, Visa, Zipcar, Capitec and others. Clickatell's low-/no-code, feature-rich Chat Commerce orchestration capability includes assisted (chat desk) and unassisted (bots) chat and secure payments capability in its recently launched Chat 2 Pay offering.

"Chat Commerce is the future of digital commerce and engagement—it's already happening at scale in markets such as China—and soon every consumer in the US will engage family and friends via chat plus connect, interact, and transact with the brands they love through their favorite chat platform; and we are excited to be a leader in this digital engagement revolution," said Pieter de Villiers, co-founder and CEO at Clickatell. "We believe brands want to avoid placing their customers on hold and it is becoming increasingly difficult for consumers to download their apps; Clickatell's Chat Commerce platform enables brands to serve their customers where they are, in the chat platform they already use."

For more information about this news, visit www.clickatell.com.