FRONTEO and Advanced Media Partner on Enhanced Regulatory Compliance for Financial Institutions
FRONTEO, a provider of artificial intelligence (AI)-based big data analysis services, and Advanced Media, a provider of product solutions utilizing voice recognition and voice recognition UI/UX, will partner to create compliance check services for phone recordings.
This services aim to provide an accurate verification system by constructing a process utilizing actual phone call recordings and seeks to allow financial institutions conducting sales activities by phone to easily detect inappropriate responses that may breach laws such as the Financial Instruments and Exchange Act.
The standards seek to conduct tuning services to add customer-specific vocabulary data, build language models, and construct acoustic models for Advanced Media’s voice recognition engine AmiVoice; build a voice recognition system with an embedded and tuned voice recognition engine within the financial institution’s systems; input content that should be detected through analysis as training data for FRONTEO’s artificial intelligence, KIBIT, to teach it to identify certain situations; and analyze recorded phone conversations that have been converted to text with KIBIT. Verify KIBIT’s accuracy in detecting and scoring inappropriate responses.
Both FRONTEO and Advanced Media have an extensive track record of working with financial institutions and believe they possess the compliance knowledge necessary to provide a one-stop process to achieve financial institutions’ compliance goals.
Furthermore, FRONTEO and Advanced Media’s services include converting conversation records into text, tuning to improve AI analysis accuracy, and training on application and engine usage, allowing a smooth transition to the service beginning with early implementation or from verification. The verification period is estimated to be approximately three to four months for a standard workload.
For more information about this news, visit www.fronteo.com.