2026 KMWorld Guide to KM Trends, Products, and Services

Points to Ponder About KM and AI

If the last few years have taught us anything, it’s that the speed of change in KM, as well as other parts of our working and personal lives, has gotten even faster thanks to the rapid development of AI technologies. 

What does this accelerated rate of change mean for KM? For one thing, just when you’ve settled into a workable solution for efficient knowledge sharing, new possibilities arise to unsettle your solution. Evaluating the pros and cons of new solutions takes on increasing urgency, but also adds a new element of risk. There is always the possibility that a new technology won’t work as advertised in your particular situation. 

Planning for continuous re-evaluation is probably something ingrained in KMers’ views of any potential new product acquisition. Given the breakneck pace of AI development, a one-time evaluation is never sufficient. Build in a regular review cycle to reassess whether your chosen solution still represents the best fit, whether superior alternatives have emerged, and whether the risks and benefits have shifted as the technology and your organization’s needs evolve.