KM In Practice

Global law firm enhances knowledge management with iManage RAVN

Womble Bond Dickinson leverages AI-powered search to unlock knowledge and relationships to help streamline financial operations

HTC VIVE and The Wild collaborate with adidas to revamp design and storytelling process

The sports brand enhanced its workflow with collaborative virtual reality

New collaboration targets medical research

Analysis of a secure, cloud-based electronic health records dataset of more than 30,000 patients will help uncover hidden trends that will lead to new treatment strategies

Cognosante selects Talkdesk to support contact center operations

With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante

Hilton explores workforce feedback using flexible and user-friendly platform

Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes

SEC selects Casepoint for its cloud-based e-discovery pilot

Cloud-based electronic discovery system will help drive greater efficiency

Vaimo secures ecommerce services with Sumo Logic

The implementation has made it easier for the company to adhere to security and compliance regulations

City of Barrie automates customer service operations and expands digital services

Verint helps city improve self-service and contact center automation to engage citizens, reduce costs, and offer more interaction opportunities across channels

Biogen chooses Lexalytics to improve customer care  

AI-based text analytics system will be deployed in Biogen Japan's medical information office to help operators reply to constituent questions 

Gleeds improves business relationships with Introhive

Partnership signals Introhive's growing footprint within architecture, engineering, and construction (AEC) industries

Clearsense uses Io-Tahoe to accelerate smart data discovery for healthcare organizations

By taking advantage of Io-Tahoe's AI capabilities, Clearsense is able to automate its processes, reducing the resources normally required to complete the task manually

Morgan Stanley launches encrypted document sharing portal

Morgan Stanley Wealth Management will be utilizing Box's cloud content management capabilities, including Box Platform, Box KeySafe, and Box Governance

Crystal cruise line transforms digital presence  

Progress Sitefinity enables personalized, responsive mobile-first website

TSI Holdings taps e-Spirit to create content-driven customer experiences

FirstSpirit allowed the digital marketers to customize and maintain brand identities on multiple storefronts and campaigns 

Accenture helps Radisson Hotel Group transform its group sales, business development, and operations

Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to easily and consistently onboard hotels, maintain brand standards, and respond to sales opportunities

Swiss Re Group chooses Expert System

Insurer powers knowledge-intensive processes with AI-driven approach 

Dental equipment manufacturer selects eGain for AI-powered customer support

A-dec wanted to modernize its knowledge management system with AI guidance to deliver fast, accurate, and consistent answers across omnichannel touchpoints

BMC Helix helps university to transform its service management

The George Washington University is delivering next-gen cognitive service management with BMC Helix

AdhereHealth leverages Paxata’s Adaptive Information Platform

Healthcare technology company improves medication adherence solution implementations through adaptive data preparation technologies

Talend Cloud helps streamline Kent State University’s admissions process

Enables speed and trust for analyzing application information in a hybrid cloud environment