Discuss.io adds comprehensive video analytics abilities to its platform with CX Collections
Discuss.io, a purpose-built smart video, is introducing new video analytics capabilities, offering the ability to upload, organize, analyze, and share insights from any owned video content from apps like Zoom and Microsoft Teams.
In addition, new theme-finding capabilities have been added to its Augmented Insights intelligence tool. Combined, these new innovations fundamentally change the paradigm for teams to gain in-depth insights at scale, something previously not considered possible, according to the vendor.
CX Collections enables any owned video to be uploaded, unlocking the insights potential of countless customer conversations.
Now, anyone leading in-depth conversations has the ability to create libraries of live and recorded videos, enabling them to organize, search, edit, analyze, and share their unique insights content.
This unique capability allows users to upload unlimited amounts of recorded conversations, without the fear of having those conversations auto-deleted per data storage limits within today’s most common video platforms., according to the vendor.
New innovation was added to another key area, Augmented Insights, that focuses on understanding sentiment around key themes.
Theme Finder not only makes it easy to find sentiment around key topics, but also enables users to automatically create video clips when key topics and themes are discussed during those recorded sessions.
This leads to faster time-to-insight ease in creating highlight reels that can be shared, and ultimately more informed decisions and successful outcomes.
“Shortening the time it takes to move from customer conversations to actionable insights is a key part of our vision for the future and the way we bring data to life,” said Jim Longo, co-founder and chief strategy officer at Discuss.io. “We are excited to add both another dimension to our smart video platform and even more industry-leading functionality to Augmented Insights, solving the most common challenges that insights teams face every day.”
For more information about these updates, visit www.discuss.io.