Five9 to acquire Aceyus, leveraging contextual data to deliver personalized experiences

Five9, the Intelligent CX Platform provider, is set to acquire Aceyus, a market leader in advanced data integration and analytics, enabling Five9 to access contextual data to optimize, predict, and deliver the personalized journeys customers expect.

“The addition of Aceyus will extend our platform to further facilitate the migration of large enterprise customers to the cloud and to leverage contextual data to deliver personalized experiences,” said Mike Burkland, Five9 CEO and chairman. “Aceyus is a market leader in removing data complexity and delivering analytics for some of the world’s largest enterprises. We believe Aceyus’s breadth of capabilities to ingest, normalize and analyze data across a wide range of data sources is unmatched. Together, we will enhance the differentiation of the Five9 platform to deliver data-driven, personalized customer journeys and enable the world’s largest enterprises to seamlessly move to the cloud. We are thrilled to have the Aceyus team join Five9.”

Using a robust catalog of pre-built integrations, Aceyus software ingests data from CRM, WEM systems, multiple ACDs, communication platforms, digital channels, intelligent virtual agents, and other key sources of customer data.

Aceyus’s ability to normalize the entire CX data set and deliver real time-insights allows businesses to transition from legacy systems to Five9 while maintaining consistent reports, data visualization, and dashboards.

According to the company, this enables customers to run their business smoothly and take advantage of the Five9 platform during migration and beyond. The continuity of data and insight provided by Aceyus across complex environments allows for smoother large scale cloud migrations with faster time to value.

To deliver personalized customer journeys, enterprises need to leverage contextual data. This contextual data often lives in dozens of disparate and siloed systems. As a market leader in advanced data integration and analytics for large enterprises, Aceyus will further differentiate the Five9 platform as we integrate their robust, pre-built data integrations to expand our platform's data lake, according to the company.

“Aceyus is incredibly proud to join Five9, a leading, global CX platform provider and true industry innovator in AI and Automation,” said Mike Ary, Aceyus’s CEO, president, and co-founder. “Building on our successful partnership, shared vision, and well-aligned cultures, we are poised to deliver unparalleled value to our customers, empowering them with comprehensive insights and tools to drive business transformation and exceptional customer experiences. I look forward to the boundless opportunities and growth that lie ahead as we write the next chapter of success, together, as part of the Five9 family."

The transaction is scheduled to close by the end of the third quarter of 2023.

For more information about this news, visit www.five9.com.