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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

OpenText supports modern work with updates to the Content Cloud

OpenText has released a comprehensive update to the OpenText Content Cloud as part of the Cloud Editions (CE) 21.4 launch. A key feature of the release is the expansion of OpenText Core Content, a complete SaaS content services platform that will now have deeper integrations with Salesforce and Microsoft 365.

“To empower a distributed workforce, organizations need to provide their employees with content in context,” said Mark J. Barrenechea, CEO & CTO, OpenText. “The OpenText Content Cloud integrates with the applications employees use every day, making it easy to collaborate and access information from anywhere in the organization, improving productivity, enabling automation and strengthening governance.”

The OpenText Content Cloud connects information from across the enterprise with the people and systems that need it. From capture to collaboration, content management and archiving, the Content Cloud provides the tools necessary to support a distributed workforce, integrated into the business applications employees use every day.

The new innovations in CE 21.4 provide deeper business application integrations, new collaboration support, improved esignature, AI-driven information extraction and risk management, and new eDiscovery capabilities.

Business application integrations: With CE 21.4, Core Content now integrates with SAP S/4HANA, Salesforce, Microsoft 365, and OpenText Core Case Management.

Metadata and search: OpenText is powering intelligent capture by adding next-generation information extraction engine (IEE) machine learning. It reduces setup costs, and provides more accurate document classification and data extraction?, enriching meta data to improve the quality and value of content as it comes into the business. Customers also benefit from deeper text search and automated redaction in OpenText Intelligent Viewing, which extracts more data from imaged content.

Hybrid workloads: Organizations can add significant value by integrating Core Solution to their off-cloud applications. With CE 21.4 they can now: 

  • Add value to Extended ECM use cases with deeper integrations to SaaS solutions including Core Share and Core Signature
  • Capture incoming documents for Vendor Invoice Management with Core Capture
  • Improve supplier relationships and share information with Extended ECM for Engineering and Core for Supplier Exchange
  • Securely store SAP and non-SAP information from SAP S/4HANA Private Cloud and SAP ERP with Core Archive

Risk Guard: OpenText Magellan Risk Guard leverages advanced AI capabilities to uncover and act on risky or inappropriate data potentially stored on your systems. It can detect and classify inappropriate content across large volumes of data including image, audio and video files. CE 21.4 makes it easier than ever to uncover new information. 

E-discovery: The addition of robust RegEx capabilities and pre-configured PII pattern recognition to OpenText Axcelerate enhances the efficiency of the e-discovery and investigation review process, and ensures compliance with data privacy regulations.

e-Signature: OpenText Core Signature enables employees and third parties to sign quotes, contracts, and other documents in a fast, compliant and hassle-free way.

New solutions: CE 21.4 also adds new solutions to support capital projects and to help organizations get ready for the return to the office or hybrid work. The new State Flow solution for OpenText Extended ECM for Engineering further automates and controls engineering work processes to keep projects and tasks on track. The OpenText Return-to-Work Playbook Management helps organizations quickly create, approve and distribute their operational re-start plans and procedures.

For more information, go to www.opentext.com.

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