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Opinion
Industry experts and KM leaders share their ideas about the state of Knowledge Management in the world today and where it is going.

2023 KMWorld Media Kit Available Here 

Features

KMWorld 100 Companies That Matter in Knowledge Management 2022

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

ViewPoints

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

Fourth stage of KM revealed at the KMWorld conference

The broader implication of of stage four KM is that we may be beginning to move with more speed into the world of the semantic web.

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

Columns

Knowledge as I remember it

The web transformed the role of knowledge by making it instantly available but not inherently reliable.

Three trends in ’23

The combined human and computing clouds will drive our core KM processes of search, collaboration, and discovery to new heights.

The undiscovered country

Capturing and sharing what you already know is good; and with today's data and text analytics tools, it has become much easier than when we'd first begun this journey.

Getting more confused about regulating social media

Out of the mix of commercial greed, politics, and genuine desires to make the world better, we'll try many ways to "fix" social media. But I think it may take a couple of generations, affected by what we do, for us to begin to agree about what's right and wrong.

Knowledge Management Whitepapers

19 Embedded Analytics Providers Ranked by Leading Analyst Firm

A CONNECTED Knowledge-Strategy FOR THE 2020s Enterprise

CHOOSING THE BEST FIT FOR Embedded Analytics

Embedding Business Analytics