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Opinion
Industry experts and KM leaders share their ideas about the state of Knowledge Management in the world today and where it is going.
Features

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

KMWorld 100 Companies That Matter in Knowledge Management 2021

ViewPoints

5 Knowledge graph insights from KMWorld Connect 2021

Knowledge graphs continue to make a splash in the KM space

Knowledge management and the impact of COVID-19

Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect

Why low-code solutions are critical to optimize digital transformation strategies

One of the most impactful innovations in IT is the democratization of the application development process

Fueling Sales and Marketing with Presentation Management

Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop."

Columns

The state of knowledge

The new norm is for us to learn in public and to share what we have learned.

The way of the scenario

The Delphi technique has become less effective in recent years, especially in crisis situations in which conditions, assumptions, and other variables are changing faster than the group is able to respond.

From robots to digital workers

As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.

Can AI be ethical?

Without inherent bias in the data, AI would not make decisions. Bizarre though it may seem, AI is dependent on bias being present.

Knowledge Management Whitepapers

The Forrester New Wave™: SaaS Application Data Protection, Q4 2021

Creating a disaster recovery plan for cloud services Azure AD and Microsoft 365

The Expert Guide to Natural Language Understanding

Improving the Flow of Urban Life

KONE case study from Adobe DITAWORLD 2021