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Biographical Information

Joyce Wells

Joyce Wells is the former editor-in-chief of KMWorld magazine and KMWorld NewsLinks, a weekly email newsletter.

Articles by Joyce Wells

KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management

With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise. According to a 2021 McKinsey Global Survey on AI, 56% of all respondents' organizations had adopted AI in at least one function, up from 50% in 2020.

Assisted Versus Augmented Intelligence

Jeremy Bentley, CEO and founder of Smartlogic, discussed the current state, benefits, and limitations of AI in his presentation at KMWorld Connect 2021

How Communities of Purpose Support Knowledge Sharing

Process Solutions' Elise Haladyna discussed how structured, organic, dynamic communities within organizations can support professional development, improve communications, and more in this clip from her presentation at KMWorld Connect 2021

Supports and Drivers for KM Practice in Foundations

At KMWorld Connect 2021, Nicolette Lodico, Ford Foundation director, global information and KM, discussed strategies for supporting and managing archives, digitizing records, and more in philanthropic organizations of different sizes

Knowledge Culture in Philanthropy

Donita Volkwijn, Philanthropy New York senior director, discussed knowledge culture and knowledge sharing infrastructure in the philanthropic sector in this clip from her presentation at KMWorld Connect 2021.

Texas State University picks YuJa

YuJa will support university's video content management system and lecture capture needs

How to Apply KM in Philanthropy

Nicolette Lodico, Ford Foundation director, global information and KM, discussed how philanthropic organizations with deep resources like the Ford Foundation build a robust KM practice in this clip from her presentation at KMWorld Connect 2021.

How to Create a Learning Ecosystem to Support Knowledge Sharing

TechnicFMC's Kim Glover explains how to build a thriving learning culture within your organization in this clip from her presentation at KMWorld Connect 2021.

Leveraging the Four Vs of Big Data

Senior system analyst Dr. Joe Perez identifies the Four Vs of big data—volume, variety, velocity, and veracity—and explains why it's important to keep them in mind when presenting and linking to relevant data in this clip from his presentation at KMWorld Connect 2021.

The Power of MS PowerAutomate

At KMWorld Connect 2021, Heather Farrell, Pfizer Business Systems data steward, explored the file sharing features available to MS Teams users with MS PowerAutomate

Governance Planning, Intranets, and Microsoft 365

At KMWorld 2021, Microsoft MVP Susan Hanley discussed how she develops effective governance plans for her clients

Polpharma Biologics selects Box for cloud content management and collaboration

European biotechnology company chose Box Enterprise Plus for the full suite of Content Cloud features

Latest ABBYY Vantage release enhances flexibility, skills, and accuracy

Capabilities drive greater process efficiencies across all business areas for automating document processes

Oracle to buy electronic health records company Cerner for $28 billion

Cerner is expected to be a growth engine for Oracle for years to come as Oracle expands Cerner's business into many more countries throughout the world

CCI Health Services enhances its patient data management

Maryland-based health organization taps healthcare information management solutions from GRM Information Management

Netwrix launches new version identity and risk mitigation solution

Simplifies access reviews and locks down data in Microsoft Teams

American Health Plans streamlines document preparation process

Company taps TransPerfect to ensure content is up-to-date, accessible in multiple languages, and compliant with government regulations

Bedford Public Library System (VA) Launches TLC•Go! Mobile App

TLC•Go! provides a seamless connection to BPLS's integrated library system, Library•Solution

Wisconsin Department of Workforce Development taps eGain

Deployment supports knowledge-powered digital citizen engagement

Hertz chooses AWS to better serve global customers

Leading vehicle rental company seeks to accelerate digital CX and sustainable mobility

Smarsh to acquire TeleMessage

Will improve mobile text, voice, and app compliance across broad range of mobile channels

Nitro's electronic signature solution helps companies meet changing compliance regulations

Company is launching its electronic signature capabilities in North America and Australia

Ephesoft unveils MuleSoft Certified Connector

Customers can leverage Ephesoft's IDP platform to transform document data and export it into any other application using the connector

Appfire’s cloud migration solution now fully supports Jira Software

Atlassian partner Appfire says that as Jira administrators gear up for Atlassian Server end of life, migration to the cloud is increasingly critical

Pega announces new workflow integrations to enhance the ‘total experience’ across channels

Paves path to seamless self-service experiences with new embedded workflow integrations

BNP Paribas Real Estate adopts Hogan Lovell’s legal blockchain solution

New DriveChain technology from Hogan Lovells adds structured data to PDFs and Word documents turning them into 'smart documents'

Pega introduces new capabilities to speed citizen development adoption while maintaining governance

Low-code templates, courses, and services help organizations improve productivity

Kraft Heinz and Microsoft join forces

Companies will accelerate supply chain innovation as part of broader digital transformation

LumApps introduces LumApps Journeys

Provides personalized employee journeys in the flow of work to optimize engagement and productivity

Ephesoft Transact 2022.1 adds Semantik AI Engine

Ephesoft's intelligent document processing platform now has the ability to extract data from unknown documents out-of-the-box

Appfire acquires Comalatech to elevate document management in the Atlassian ecosystem

Acquisition accelerates Appfire's position in enterprise collaboration software market

HeartCore launches upgraded corporate content management system

Makes flagship solution more valuable and stickier

Yext strengthens platform with Spring '22 release

Adds Nebula algorithm update, posting modernization, and search merchandiser

Verint announces Compliance Recording for Zoom

New integration combines Verint Compliance Recording with Zoom Phone and Zoom Meetings

Grafana Labs announces $240 million investment round

New round gives Grafana Labs fuel to aggressively deliver on its open source and cloud product roadmap for observability and to drive innovation tailored for its community and customers announces Eureka to accelerate data-driven answers and insights

Knowledge graphs are the ideal architectural foundation for data catalogs

Franz’s Allegro CL used for scheduling the Hubble Space Telescope discovery of Earendel

SPIKE Intelligent Scheduling System developed with Allegro Common Lisp helped astronomers detect the farthest star ever seen

Upland snaps up BA Insight to expand search capabilities

Knowledge workers are spending too much time using ineffective enterprise search tools to track down the right documents to do their work

RTL Luxembourg embarks on CMS modernization

Brightspot and ethinking partner to help broadcaster migrate CMS to BrightspotCMS

Objective to acquire Simflofy

Federated governance software helps manage data sprawl

Progress transforms the creation of multi-channel digital experiences with .NET 6

Latest release of Progress Sitefinity DX adds a new layer of composability

Law firm selects NetDocuments as part of information governance strategy

NetDocuments' global growth accelerates drive to open Canadian service

AvePoint launches capabilities to detect ransomware

Adds to robust data protection capabilities

Adobe adds AI innovations for personalizing experiences

Adobe's AI capabilities offer higher levels of personalization, prediction, and insights

Hastings Mutual democratizes information access

Sisense Fusion Platform helps insurance company identify more than $50 million in upsell opportunities

FTI Consulting collaborates with Reveal

Partnership bolsters analytics capabilities to address complex legal, investigative, and regulatory matters

Bloomberg empowers event-driven decision making with real-time data access on Google Cloud

Native connectivity with Google Cloud will further provide mutual clients with an enhanced and simplified data experience, making the information immediately usable

Televisión de Puebla digitally preserves cultural heritage content

Spectra Logic delivers data management software that automates the storage workflow, providing familiar access to archived data

Microsoft completes acquisition of Nuance to enable a new era of outcomes-based AI

Acquisition accelerates industry-specific cloud strategy to transform the future of work and care

Collibra expands data quality and observability innovations, tools, and services

Enhancements make it easier to find and understand information

Horizon Bank improves data-driven insights using Aunalytics Daybreak for Financial Services

Data platform accelerates Horizon's digital transformation journey

Paciolan deploys Oracle Cloud applications to personalize marketing journeys

Oracle Marketing will enable marketing automation to customize communications for college athletics and live entertainment venues

NICE speeds self-service success with AI-powered capabilities  

Expanding on the CXi platform, new CXone capabilities proactively guide digital conversations that prevent self-service abandonment and expand support for bring-your-own chatbots to boost CSAT

KMWorld 100 Companies That Matter in Knowledge Management 2022

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.

Agiloft partners with HBR Consulting for expanded access to legal consulting services 

Alliance combines HBR's contract management experience with Agiloft's flexible CLM technology

Stardog streamlines enterprise data analytics with new Stardog Designer and other innovations

Solution makes it easier for organizations to connect and use semantic graph for enterprise-wide analytics

SugarCRM launches the new SugarOutfitters Software Marketplace

SugarCRM customers gain streamlined on-demand access to more than 200 SugarCRM add-on solutions

Automation Anywhere to purchase FortressIQ  

With the acquisition of FortressIQ, Automation Anywhere will advance its AI-powered, cloud-native Automation 360 platform

Christmas Tree Shops turns to SnapLogic

CTS has completed more than 250 integrations in the past year using the SnapLogic Intelligent Integration Platform

The KnowledgeLake IDP Platform launches for Microsoft Office 365 Government Community Cloud and GCC High

Government organizations with strict regulatory requirements can leverage intelligent document processing platform in GCC and GCC environments to better ensure data security and compliance

Access Innovations launches Data Harmony Hub for automated content classification and semantic metadata enrichment 

Data Harmony Hub is a managed service allowing organizations that need their content to be tagged to improve search for their users, to provide better insight into their digital assets

ZL Tech introduces new solution to transform out-of-sight corporate knowledge

Uncovers insights that cannot be found in any database but instead lie in the information shared every day by humans

Press Ganey to acquire Forsta to accelerate innovation in the global healthcare experience industry

Healthcare experience analytics provider will expand its offerings to uncover deeper insights for clients with Forsta's human experience (HX) technology

The KnowledgeLake IDP Platform launches for Microsoft Office 365 Government Community Cloud and GCC High

Government organizations with strict regulatory requirements can leverage the document processing platform to better ensure data security and compliance

Lucy completes series A funding round

New funding supports growth of AI-powered knowledge management

Odaseva announces enterprise privacy solution for Salesforce

As a no-code offering, the Odaseva Enterprise Privacy Solution lessens the cumbersome and expensive task of implementing and managing multiple privacy policies

Citrix to be acquired for $16.5 billion

Citrix will be combined with TIBCO, bringing Citrix's secure digital workspace and application delivery suite together with TIBCO's real-time intelligent data and analytics capabilities

Why it’s important to make KM clickable

With their new book, "Making KM Clickable," Zach Wahl and Joe Hilger have documented the collective knowledge and experience they have gained from helping countless customers with knowledge management projects

Pipedrive enters the document management space

Smart Docs add-on includes features for managing the entire document creation process

KMS Lighthouse helps Israel-based mental health association continue working seamlessly during pandemic

AI and BI capabilities are used to manage knowledge and training for the non-profit's non-technical employees

dtSearch announces new release of search product suite

New dtSearch release adds Windows 11, Windows Server 2022, and .NET 6 support; Apple silicon M1/ARM developer build; and multithreaded 64-bit Windows/Linux Preview

Lucidworks rolls out new SaaS search platform ‘Springboard’

Launches Connected Search as the first available application on Springboard

Kodak Alaris expands global alliance with ABBYY

It is now easier for enterprises to add new document forms into the workflow

Wintershall Dea implements Ikon Science’s Curate

Curate helps companies accelerate exploration, minimize portfolio risk, and optimize production activities to achieve greater results while preserving capital and human resources for a stronger bottom line

How to Build Great Intranets that Drive Business Value

Microsoft MVP Susan Hanley discusses how organizations can use Microsoft Viva Connections to build more successful intranets in this clip from her presentation at KMWorld Connect 2021.

Psychological Contracts in KM

Microsoft Change Management Lead & Architect Leland Holmquest discusses Psychological Contracts theory and how it can be applied effectively to knowledge workers in this clip from his presentation at KMWorld Connect 2021.

Playvox introduces Customer AI with the acquisition of Prodsight

Effective immediately, Prodsight will become Playvox Customer AI offering Playvox customers advanced sentiment analysis, text analytics, and sophisticated auto-tagging

Upland Software acquires Objectif Lune

Upland is expanding its global document workflow product library by adding the capability to modernize complex, paper-based documents for large-volume print production as well as automated delivery across web, email, and mobile platforms

eGain achieves FedRAMP authorization with IRS sponsorship 

The IRS is modernizing taxpayer experience with eGain's digital-first, knowledge automation solutions

Universal Truths that Drive Knowledge Management

Robert Bogue, president, Thor Projects, discusses the factors that drive constant change in the knowledge management world in this clip from KMWorld Connect 2021.

PaayaTech announces new legal software MatterAlert

Docketing, tickler, and calendar system aims to save law firms hundreds of billable hours per month

10 Rules of the Road for KM Success

Jay Liebowitz, author of "A Research Agenda for Knowledge Management and Analytics," outlines his 10-step recipe for successful KM initiatives in this clip from his presentation at KMWorld Connect 2021

Quickbase acquires MCF Technology Solutions

The acquisition extends services and expertise to better serve customers across retail, construction, real estate, energy, and other sectors

KM-Analytics Synergies and the Future of KM

Jay Liebowitz, author of "A Research Agenda for Knowledge Management and Analytics," discusses how to advance the state of the art of KM leveraging its natural synergies with big data and analytics in this clip from his presentation at the recent KMWorld Connect conference

Aisera launches Ticket AI

Helps organizations navigate "the Great Fesignation" and ongoing service challenges

Oracle buys digital medical information systems provider

The transaction is expected to close in calendar year 2022

TopQuadrant releases TopBraid Enterprise Data Governance 7.1 

Enterprise knowledge graph infrastructure for data governance provides visualization updates

4 KM predictions for CX, content management, and analytics in 2022

Non-digital natives have become more digitally fluent and, as such, demand for more digital customer service touchpoints that help these consumers and address their specific needs has increased, according to NICE CXone's Chris Bauserman

Discovery taps AWS to power rollout of discovery+

As Discovery's preferred cloud provider, AWS powers the majority of the company's infrastructure needs to deliver its discovery+ on-demand streaming video service and other services for customers around the world

KMWorld Connect 2021 presentations are available on-demand

Replays of sessions and workshops will be available through Dec. 31, 2021

Panasonic chooses Box as its content collaboration platform

Box helps Panasonic accelerate digital transformation, improve access to information, and achieve new ways of working

Enabling content management, digital workplaces, and information architecture at KMWorld Connect 2021

At KMWorld Connect 2021, Amber Simpson, senior manager, learning & development, Walmart, and Todd Fahlberg, senior KM consultant, Enterprise Knowledge, shared details of their work together over the past 2 years to enable a seamless learning experience for Walmart

Secrets for successful enterprise content management at KMWorld Connect 2021

An effective ECS guides how every part of the organization creates, shares, and accesses content in support of the overall business goals

Art Murray demonstrates tools for enhancing legacy knowledge bases at KMWorld Connect 2021

With Applied Knowledge Sciences now past its 25th year, CEO Art Murray decided it was time to practice what he preaches and put the company's information into a knowledge base

Alan Pelz-Sharpe looks at where KM is going in an increasingly distributed world at KMWorld Connect 2021

Driven in part by the ever-increasing volume and variety of information sources, advances in technology, and the accelerated by the enforced remote working environment of the pandemic, KM and knowledge managers are more critical than ever

Uncovering the power of crowdsourcing for KM at KMWorld Connect 2021  

Leiden will be the first European city to present a 365-day festival that will explore science, knowledge, art, and skills through various scheduled exhibitions, workshops, excursions, activities, and events

Learning how to get a Google-like enterprise search experience at KMWorld Connect 2021

There is pressure on companies to master AI technologies such as machine learning, natural language processing, and knowledge graphs to deliver a "Google-like" experience

Learning how to succeed in disruptive times at KMWorld Connect 2021

In a keynote presentation, Tracey Wilen discussed the key forces impacting the future of work, industries, leadership styles, skills, and education with a focus on how to remain relevant in an ever-increasingly complex digital world

Looking at KM for futuristic organizations & digital intelligence at KMWorld Connect 2021

At KMWorld Connect, Wipro's Hariprasad Reddy, Franz's Jans Aasman, and Verint's John Chmaj reflected on how knowledge management requirements are changing and the technologies and services that are addressing those needs best

Learning how to leverage 'the new normal' to drive adoption of enterprise search at KMWorld Connect 2021

When RWJF was just starting to roll out a new enterprise knowledge management function, enterprise search was part of the plan, but the organization expected to approach it gradually. Then COVID hit, and everything changed.

Pureinsights and Fuse show how to combine a knowledge platform with AI-powered search at KMWorld Connect 2021

In this KMWorld Connect session, Pureinsights' Phil Lewis and Fuse's Steve Dineen explained how organizations can bring a "Google-like" search experience to corporate learning for long-lasting impact

Getting to intelligent content at KMWorld Connect 2021

Why modernizing your content operations helps deliver better customer and employee experiences

Information architecture and storytelling at KMWorld Connect 2021

Communications concerns itself with the clarity of message and how people can shape and are shaped by messages; information architecture works in a similar fashion since information professionals work on the interpretation and organization of data

Discovering strategies for a modern digital workplace at KMWorld Connect 2021

Scott Parker outlined the major trends around knowledge discovery and enterprise search, priorities for leading knowledge-centric organizations, and the business improvements expected this year and beyond

Synaptica’s Dave Clarke looks at ontologies for enterprise auto categorization at KMWorld Connect 2021

Clarke compared and contrasted explicit rules with machine learning auto-categorization methodologies, and reviewed pros and cons and what to use when

Knowledge sharing in the age of new technologies at KMWorld Connect 2021

Jay Liebowitz examined KM from a multidisciplinary perspective and also discussed the role of "executive intuitive awareness" in today's data-driven environment in his opening keynote at KMWorld Connect 2021

BA Insight launches two new AWS Marketplace offerings

BA Insight for Amazon OpenSearch Service and BA Insight for Amazon Kendra now available

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

eGain Knowledge Hub now available on Genesys AppFoundry

eGain Knowledge Hub for Genesys empowers agents to solve omnichannel customer queries with personalized answers and conversational guidance

Smarsh acquires Digital Safe product line from Micro Focus

With today's hybrid workforce, the volume and variety of electronic communications that regulated organizations need to retain and monitor is growing at an unprecedented rate

Making Information Governance Pay Off With Integrated Data Governance - Q&A with Irene Polikoff, CEO and Co-Founder, TopQuadrant

Today, data governance is recognized as foundational for leveraging the full benefit of data and information. Across a range of industry sectors, including healthcare and pharma and banking and financial services, it is vital to have a comprehensive, standardized view of terminology, metadata, and data connections.

Connected Agiloft experiences extend the value of contract lifecycle management across the enterprise

2021 Winter software release empowers users to utilize Agiloft CLM as a connected system of record across the organization through enhanced integrations with familiar apps and systems.    

Microsoft Office addresses changing work world with Loop

Microsoft Loop consists of three elements: Loop components, Loop pages, and Loop workspaces

Rockset extends the modern real-time data stack with reverse ETL integrations

Sales, marketing, and support teams are increasingly demanding access to real-time insights which they prefer to consume directly in their SaaS applications

Sun Life Deploys Privacera

Privacera's SaaS solution provides the financial services giant with centralized visibility of sensitive data and automated fine-grained access controls to secure information

New Adobe Workfront capabilities tackle challenges of scaling personalized content

New capabilities include Adobe Photoshop Plugin, Adobe Experience Manager Assets integration for large enterprises, and more

dealcloser integrates with NetDocuments to streamline deal management workflow  

Enables integrated and effective document management, enhanced user collaboration, and e-signature management

Stravito introduces API to further simplify knowledge discovery for global enterprises

The new API will enable enterprises to use Stravito's core functionalities across existing IT systems

AWS Announces general availability of the AWS Panorama Appliance

Allows customers to use existing on-prem cameras and analyze video feeds in edge environments to improve quality control, optimize supply chains, and enhance consumer experiences 

Pluralsight adds hands-on learning opportunities for for Cybersecurity, IT Ops, and Software Development

This expansion of hands-on learning capabilities enables customers to more effectively develop their tech talent at scale

WeFi selects OpenText Email2EDI solution

Fintech company automates data exchange for faster and more efficient processing

Treasure Data launches CDP for Service

New solution powers CX for the digital and privacy-first era

New research finds that engaged CX employees drive bottom line results

Engaged and satisfied CX employees are the key to customer loyalty 

NetDocuments enables case insights with highlights powered by LexisNexis

Brings the benefits of LexisNexis directly into NetDocuments

Document productivity software company expands presence in North America

Nitro is expanding its digital-first workforce to more effectively cover global time zones

ABBYY accelerates its public sector go-to-market strategy with Carahsoft distribution partnership

Carahsoft now offers ABBYY's full suite of process intelligence and content transformation products 

Getting Started with Knowledge Graphs and Machine Learning: Part 1 Q&A with Sebastian Schmidt, CEO of metaphacts

Today, organizations need to make information accessible to all their users, not just a select few. But getting information to the people in an organization who need it, when they need it, continues to be a widespread challenge. In a recent KMWorld Drill Down Video Interview, Sebastian Schmidt, CEO of metaphacts, explained how to help knowledge workers gain direct access to actionable data for faster, more informed decision making.

Getting Started with Knowledge Graphs and Machine Learning: Part 2 Q&A with Sebastian Schmidt, CEO of metaphacts

In part 2 of this interview, Schmidt outlines the approach that metaphacts takes with customers to help make knowledge democratization a reality and explains the role that knowledge graphs play in the process.

Hitachi Vantara launches cloud FinOps services

Helps organizations optimize cloud investments

Clifford Chance taps FileTrail

International law firm uses FileTrail GPS to manage physical records and retention policies

Document productivity software company expands presence in North America

Nitro is expanding its digital-first workforce to more effectively cover global time zones

Making Enterprise Search Work Like Google - Q&A with Kamran Khan, President and CEO of Pureinsights

User expectations of enterprise search are higher than ever. Recently, Kamran Khan, former president and CEO of Search Technologies (which was acquired by Accenture in 2017)—and now president and CEO of Pureinsights—spoke with KMWorld about what has changed in search over the last 2 decades, what Pureinsights uniquely brings to search, and how new approaches can make search work like Google at the enterprise level.

Everlaw moves to AWS GovCloud (US)

Everlaw's cloud-native e-discovery platform adds an extra layer of security to safeguard sensitive information

Oracle Cloud is on the menu for Burger King franchise operator

Corporativo GES can see where it can improve operations down to the individual franchise location

Acquia advances digital experience platform with acquisition of Widen

Widen cloud-based DAM and PIM software enables brands to manage marketing workflows

InMoment completes acquisition of Lexalytics  

The combination of technologies offers flexibility to organizations that require private, public, or hybrid cloud text analytics infrastructures

KMWorld Trend-Setting Products of 2021

To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.

Observe.AI expands into omnichannel CX market with ScopeAI acquisition

The acquisition includes ScopeAI's proprietary technology and integrations, as well as key product and engineering staff

Digital Guardian expands enterprise data protection platform to better secure new hybrid workforce

Enhancements provide visibility and control of sensitive data for a range of endpoint operating systems, browsers, and applications

FileCloud Introduces Compliance Center to automate data protection across federal agency standards

Organizations without sophisticated risk management expertise can run their own compliance solution with necessary encryption

Kodak Alaris and P3iD partner on document scanning fortified for automation and security

Solution provides enhanced security features, including identity and access management, document encryption, blockchain technology, and secure disk erase

Zendesk empowers businesses with next-gen digital collaboration tools 

In today's business environment where change is the only constant, organizations are investing in solutions that promote agile collaboration across teams

Pratt & Whitney selects WEBCON to digitize business processes

Low-code process management and automation helps to accelerate digital transformation

Prestige Consumer Healthcare leverages Ketch

Enables PCH to use data for growth while protecting consumers' information privacy and adhering to compliance mandates

Uniphore to acquire Jacada

Transforms customer experience with advanced AI and low code/no code automation

Kofax snaps up Printix

Acquisition adds cloud-based print management capabilities and enhances Kofax's Intelligent Automation Platform

Verint acquires Conversocial for $50 million

Adds social and messaging channels and further expands its conversational AI capabilities

AWS introduces Amazon Transcribe Call Analytics

Supports a holistic view of customer conversations that can be applied to customer service calls, sales video calls, or web-based audio interactions running on any contact center provider

NEON CORP. selects Aptum to enhance its retail and ecommerce platforms

Shift to Microsoft Azure Cloud will allow NEON to scale quickly and enhance security

Latest Nintex K2 Five enhancements elevate rapid application development

Includes an in-product designer for developing digital forms with no-code custom branding and themes

Accenture to acquire HRC Retail Advisory

HRC Retail Advisory's team of more than 30 people across North America will join Accenture's Retail Strategy group, expanding its capabilities for helping clients leverage the power of technology to transform their businesses

Nintex launches AI-based capabilities and integrations within Nintex Workflow Cloud

Latest release of workflow automation cloud platform brings AI enhancements to Nintex Forms designer and offers more seamless integrations with SharePoint on-prem and other third-party SaaS?applications 

PairSoft acquires Webiplex

Acquisition will further round out PairSoft's offerings by extending deeper AP automation and document management functionalities to NetSuite's ERP users

Apptio deepens integration with ServiceNow to accelerate IT decision making

Combines operational data from ServiceNow with IT cost modeling software from Apptio to enable tech leaders to make investment decisions more quickly

Digital Guardian delivers enterprise data loss prevention for Microsoft Teams

Data protection company delivers deep visibility and flexible controls to reduce the risk of sensitive data loss

Softbuilder adds enhancements to ERBuilder for Salesforce

New release offers improved capabilities for extracting and exploring metadata from Salesforce

OpenText Cloud Editions 21.3 strengthens information management

OpenText Cloud Editions supports digital transformation and growth strategies by delivering information management in the cloud at scale

Sinequa brings intelligent search to Microsoft Teams

By extending its search technology to Teams, Sinequa is helping enterprises elevate productivity and enable better decision making

ServiceNow transforms hybrid work with new capabilities

Enhancements to the Workplace Service Delivery solution supports consumer-grade employee experiences and optimizes real estate planning, enabling productivity and flexibility in the new world of work

Adobe introduces Adobe Experience Manager Screens as a Cloud Service

Screens as a Cloud Service is designed to provide IT teams, store operations, and marketers the tools they need to manage their digital signage projects

BT simplifies information access and collaboration

Global communications services and solutions company is focused on further digitizing and automating its processes to deliver standout customer experiences

NetDocuments accelerates government offering

Purpose-built native cloud document management and content services vendor receives FedRAMP authorization

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

NICE redefines proactive conversational AI for digital experiences

With CXone SmartReach, NICE delivers a comprehensive  integrated suite for digitally fluent customer service

Merkle Science leverages TigerGraph to help customers combat financial crimes

The construction of a cryptocurrency network graph using TigerGraph gives Merkle Science the ability to analyze information in real time to better connect relationships

Profisee and Azure Purview integration enables a complete platform for data management in Azure

Combines best-of-breed data governance and master data management capabilities

Cloud-native Altair SmartWorks helps enterprises to make data-driven decisions 

SmartWorks integrates the deep feature set of Altair Monarch and Altair Knowledge Studio and adds new cloud-native and targeted capabilities

NICE Launches Enlighten AI Routing

Hyper-personalizes customer-agent connections to enable brand-differentiating next-gen CX

U.S. Department of Health and Human Services selects Box

Box's cloud content management platform will be used to power secure collaboration and critical processes for the delivery of health services

SocialChorus and Dynamic Signal to merge

The merger will advance their mission to transform how organizations connect every worker with the right information at the right time

Salesforce announces new Digital 360 innovations and partnerships at Connections 2021

To get more from digital, companies need to create connected experiences and have a complete understanding of their customers' preferences

‘Emplifi’ enters CX market to unify marketing, commerce, and customer care

Astute Solutions and Socialbakers rebrand to provide a unified CX platform through AI that addresses critical customer experience gaps

Accenture Federal Services to acquire Novetta

Brings more advanced AI, cyber, and cloud capabilities to client missions

Kofax buys PSIGEN

Enhances Kofax's position in the capture marketplace while enhancing its intelligent automation platform capabilities

Thomson Reuters launches AI-powered HighQ Contract Analysis

Tech suite improves contract review work, speeding up a labor-intensive process

NICE Launches Enlighten AI Routing to improve CX

Hyper-personalizes customer-agent connections to enable brand-differentiating next-gen CX

M-Files launches new partner program

M-Files makes it possible for companies to serve up the right information to the right people right when they need it—and automate information-driven business processes

Nintex announces enterprise-class automation innovations

The Nintex Process Platform helps to improve the way people work by making it faster and easier to manage, automate, and optimize business processes and workflows

Ephesoft announces product recertification by Air Force Network Integration Center

Ephesoft Transact Web Scanner is approved and available to the USAF and other DoD agencies

WorkWave acquires call center software provider Slingshot

Slingshot delivers call center software capable of interacting with customers across multiple methods of communication

ABBYY adds investment from Marlin Equity Partners to accelerate growth

The worldwide intelligent process automation (IPA) market is expected to reach $30.5 billion in 2024

Kyndi launches new intelligent search solution

Enables business users to get accurate answers to natural language questions

GNC relies on Verint to provide exceptional digital CX

"Digital Triage System" helps GNC address challenges during the pandemic—and beyond 

Hitachi Vantara enhances Lumada portfolio to improve industrial IoT environments  

New supply chain module provides greater visibility of critical resources and processes to reduce disruptions and increase resilience 

Access Innovations launches Data Harmony Crescendo

"The cloud deployment of Data Harmony, Crescendo, is the realization of a significant realignment of the Data Harmony code offerings," said Marjorie M. K. Hlava, president and chief scientist at Access Innovations

Xerox acquires Groupe CT

Expands North America reach in SMB market

Dixa expands U.S. operations to take on established CX vendors

"The opportunity in front of Dixa in the U.S. is enormous," said Scott Sinatra, Dixa's new chief revenue officer

Talkdesk introduces two new additions to Talkdesk CX Cloud

"The introduction of Talkdesk Workspace and Builder marks a complete redefinition of what today's enterprise contact center should and can be," said Charanya Kannan, chief product officer, Talkdesk

Box releases security features to advance the content cloud

Security enhancements in Box Shield powered by machine learning

Sinequa launches cloud optimized intelligent search platform on Microsoft Azure

Sinequa for Azure enables users to get precise insights to natural language queries

NICE acquires MindTouch and launches CXone Expert

CXone takes a holistic approach to improving both agent and customer experiences

Goodyear rolls out digital customer service with eGain 

"Service is where the customer experience rubber meets the road," said Ashu Roy, eGain CEO.

Singapore Airlines taps Salesforce

A new system, 1Point, will help to enhance the travel experience by supporting consistent and more personalized service

Zoho launches “Qntrl”

New corporate division addresses mid-market gap in growing workflow orchestration market

Pega Process AI delivers self-optimizing process automation

New Pega capability drives additional process efficiency and effectiveness at enterprise scale

PDFTron purchases document automation provider Windward Studios

Together, the companies now provide a single, definitive platform for adding comprehensive document automation, generation, and collaboration capabilities to any software

Microsoft inks deal to buy Nuance for $19.7 billion

Acquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries

Rocket Software agrees to acquire ASG Technologies

Acquisition furthers Rocket's commitment to its customers and partners to continue to grow its portfolio of enterprise software solutions

Accenture snaps up Core Compete

Expands capabilities and talent in AI-powered supply chain, cloud, and data science

M-Files acquires Hubshare

The Hubshare secure information exchange platform enables companies to drive digitalization and improve CX

PDFTron acquires PDF3D

PDFTron platform expands with the availability of the PDF3D SDK for developers

Deloitte collaborates with Automation Anywhere

Mutual customers will experience a smooth transition to Automation 360 

ITV leverages Stardog’s enterprise knowledge graph platform

With Stardog, ITV has the potential to manage its rights with greater agility and flexibility.

KnowledgeLake platform now available via Canadian Microsoft Azure Data Centers

KnowledgeLake customers can host instances in Canadian data centers to ensure data sovereignty and improve performance

Crownpeak snaps up digital experience platform provider e-Spirit

Extends Crownpeak's global reach

Domino’s dishes up AI/ML solutions at scale

Pizza giant is using Datatron's centralized AI ModelOps and model governance platform

ABBYY launches no-code platform Vantage 2 and AI Marketplace  

Vantage 2 delivers ready-to-use AI skills for intelligent automation to citizen developers

Dropbox snaps up DocSend for $165 million

DocSend provides secure document sharing and analytics used by more than 17,000 organizations

Lexalytics announces new partnerships to improve insights, efficiencies, and patient outcomes

Focus is on helping medical affairs teams apply the latest in AI and NLP technologies

APRIL International selects Ephesoft

Insurance provider automates claims and hospital invoice processing in Asia

MuleSoft Composer for Salesforce connects apps and data to Salesforce

Business users can unlock data and automate integrations with clicks, not code

airSlate launches signNow integrations across the Microsoft cloud

Customers can add signNow features into their documents and processes

KMWorld 100 Companies That Matter in Knowledge Management 2021

Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now. Forward-thinking businesses don't want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, see hidden connections, expand collaboration, enable AI and machine learning where it is feasible, and take advantage of automation to streamline processes.

Accenture to acquire industrial robotics and automation solutions provider Pollux

Pollux provides solutions to optimize manufacturing and logistics processes

UJET announces partnership with Google Cloud Contact Center AI

The integration of Google's newest CCAI capabilities into UJET's unique CCaaS 3.0 platform enables our customers to continually optimize their customer journeys

Low-code provider OutSystems raises $150 million investment

OutSystems combines visual, model-driven development with a modern platform built around AI, cloud, DevOps, and security

Pega delivers new enhancements for low-code mobile app development

Latest Pega Mobile capabilities enable deployment of powerful mobile apps in just a few clicks

Creatio raises $68 million to fuel growth of low-code platform

Creatio enables mid-size to large enterprises to automate customer-facing and operational processes

HX Group improves underwriting with

The Howden Group division, accredited by Lloyd's and specializing in data analytics, has selected for Insurance to enhance policy submissions review

SupportLogic unveils Agent SX to improve customer service and enhance team collaboration

SupportLogic Agent SX delivers real-time coaching and feedback

Microsoft expands presence in knowledge management space with new employee experience platform

Viva builds on the power of Teams and Microsoft 365 to unify the employee experience across four key areas—engagement, well-being, learning, and knowledge

UiPath closes $750 million in series F funding

UiPath offers an end-to-end platform for automation that combines a robotic process automation (RPA) solution and a full suite of capabilities

Verint completes spin-off of Cognyte Software

Separation enables Verint to focus solely on customer engagement

Citrix plans to acquire Wrike for $2.25 billion

Transaction combines workspace delivery platform and SaaS work management solution

SAP inks deal with Signavio

Signavio's integrated cloud-native process management suite complements existing business process intelligence software from SAP

Uniphore adds new solutions to improve contact center experience for employees and customers

New RPA and agent security solutions boost customer service amid era of remote work and high customer expectation

Internationally recognized law firm adopts iManage Knowledge Unlocked

Knowledge Unlocked is the first step in an ongoing journey for how the law firm connects and unlocks insights

Datatron releases new governance dashboard

Data scientists and analysts can monitor and optimize their AI solutions to produce predictable and reliable business outcomes

Kofax announces new ReadSoft online integration with Microsoft Dynamics 365  

Integration with Dynamics 365 digitally transforms procure-to pay workflows and automates manual tasks

Verint and 8x8 partner to deliver integrated cloud solutions

Offers 8x8 Contact Center customers integration with Verint Monet and Verint Enterprise

Lands’ End extends decades-long relationship with ASG Technologies

ASG's Mobius Content Services will continue to power information governance needs for the apparel retailer

IBM helps Audi UK reimagine the digital CX

IBM implemented Adobe Experience Manager along with Adobe Analytics to facilitate faster content-led experiences

Enterprise Knowledge launches Enterprise AI Readiness Assessment

Provides organizations with scores and recommendations across four key factors

Nuxeo earns HITRUST CSF certification

Certification validates Nuxeo is committed to meeting key regulations and protecting sensitive information

Zaloni achieves AWS Digital Customer Experience Competency

This AWS Competency certifies Zaloni as an AWS Partner that provides technical proficiency with proven customer success associated with Customer 360 data initiatives.

MetaSource buys document management company Digiscribe

Combination creates breadth of expertise in digital mailroom capabilities and implementation

Clarabridge CX Analytics launches AWS Contact Center Intelligence solution

Clarabridge CX Analytics with integrated AWS CCI call analytics capabilities provides a holistic voice-of-the-customer platform

AWS announces global expansion of ML-powered Contact Center Intelligence (CCI)

Solutions use a combination of AWS AI-powered services for text-to-speech, translation, intelligent search, conversational AI, transcription, and language comprehension capabilities

Salesforce rolls out loyalty management to help drive more meaningful customer experiences

Helps organizations companies offer personalized consumer experiences and evolve their loyalty programs to stay current with customer expectations

Confirmit plans merger with FocusVision

Merger is expected to accelerate growth by creating a one-stop-shop of complementary solutions offering greater benefits

Smart Communications inks deal to buy Assentis Technologies

Through the acquisition, Smart Communications can more effectively serve enterprises in the financial services industry and throughout continental Europe

Pega snaps up cloud-based, real-time speech analytics solution's SaaS offering uses speech-to-text, NLP, and emotion detection capabilities to analyze the dialog

AEGIS selects to enhance data strategy with AI-based natural language understanding

Insurance company for the energy industry chooses to augment risk engineering capabilities

Blue Prism accelerates intelligent automation for cloud users on Microsoft Azure

Delivers on Blue Prism's vision of giving customers end-to-end automation solutions spanning IT environments, including on-premise, hybrid, public cloud, and SaaS

Exterro granted patent for Gateway Coordinator technology

Reduces the amount of data leaving an organization's security firewalls

Knowledge management leaders offer their predictions for 2021

If 2020 has taught us anything, it's just how imperative agility is to the success of companies trying to maintain momentum during uncertain times

New partnership between Ephesoft and

Focuses on cloud, low-code technology solution to accelerate loan and mortgage document processing

Lexalytics announces breakthrough OCR error correction tool   

Solution leverages NLP Platform and ML models to reduce errors to less than 1%

Serviceaide announces new integration

Luma virtual agent is integrated with  POB platform acquired from Wendia

Kofax digital signing solution is integrated with the 'Sign with SingPass' feature developed by Singapore government

SingPass is part of Singapore's National Digital Identity (NDI) Smart Nation strategic national project

Nationwide selects AWS as its preferred cloud provider

Insurance and financial services leader migrates to AWS to unlock data-driven insights

Verint unveils engagement data management solution

Helps create an enterprisewide interaction data hub

GraphDB 9.5 offers data virtualization from tables to graphs and back

New release allows data in relational databases to be accessed via virtual graphs

BA Insight delivers internet-like search for Egnyte customers

This solution increases user productivity by providing users with a single place to find information

SearchBlox introduces SearchAI SmartSuggest, Answers, and Personalization

Provides better CX

U.K. hospital deploys DAM solution

Reduces contact between patients and staff during COVID-19 lockdown, reducing risk of infection

Verint adds digital behavior analytics to its Experience Cloud solution

Enables understanding of how customers navigate digital properties and to enhance the quality of customer experiences 

Salesforce to acquire Slack for $27.7 billion

Acquisition will provide a unified platform, addressing the expanding transformation to an all-digital, work-anywhere world

AODocs unveils new release of modern cloud-native content services platform

"In many ways, 2020 has re-shaped how we live and how we work, and agile enterprises that can adapt quickly will be the ones that succeed in the new digital workplace," said AODocs CEO Stéphan Donzé

Canadian company launches conversational AI for interfacing with databases on Microsoft Azure

Microsoft Azure customers can use AutoQL to streamline access to data for everyone from executives to analysts and front-line workers

Renault Argentina transforms finance department

ABBYY helped Renault Argentina automate a completely manual invoice processing system that was slow and prone to error

Adlib rebrands, marking its evolution into a SaaS-based AI-driven content intelligence company

In the last year, Adlib has diversified its service offering while broadening its global footprint

Improving project management with AI and analytics at KMWorld Connect 2020

In a talk at KMWorld Connect 2020, Art Murray, CEO of the consultancy Applied Knowledge Services, looked at how to improve project management which often tends to be rearview mirror-oriented

Finding the human/AI balance in text analytics at KMWorld Connect 2020

It takes strong human intervention to align text topic categories to your business decision areas

Improving collaboration with XR at KMWorld Connect 2020

At KMWorld connect 2020, Chad Mairn, director of the Innovation Lab at St. Petersburg College, explained how XR technologies are being used today and offered demonstrations of how they can be applied to enhance experiences and interactions in business, educational, and artistic settings.

Diving into sentence-level searching using neural networks at KMWorld Connect 2020

Neural networks technology has flourished in the last couple of years and is getting bigger and bigger.

Naomi Moneypenny demystifies Microsoft's Project Cortex at KMWorld Connect 2020

The KMWorld Connect 2020 session explored the learnings from Microsoft's customer preview program, demonstrated the latest in tooling to support a culture of knowledge sharing and productivity, and provided information about Microsoft's vision

Discovering sentiment and emotion analysis at KMWorld Connect 2020

The goal of sentiment and emotion analysis is to understand and rationalize these indicators in order to use them for business advantage

Exploring enterprise search post COVID-19 at KMWorld Connect 2020

At KMWorld Connect 2020 Alan Pelz-Sharpe, founder & principal analyst, Deep Analysis, and Martin White, managing director, Intranet Focus, Ltd, covered the practical realities of selecting the right tool, how to not select the wrong one, and what is necessary to manage it

KMWorld Connect 2020 opening keynotes look at how to succeed during disruptive times

At KMWorld Connect 2020, Key lessons learned earlier times of disruption and transformation, analyst and author Charlene Li shared lessons about disruption and transformation, and why now is the perfect time to innovate

Steven Flinn shows how to quantify KM at KMWorld Connect 2020

Having a Data-to-Learning-to-Action (DLA) process uniquely enables value-driven conversations among KM, peer organizations, and stakeholders, according to Steven Flinn, CEO, ManyWorlds

Zach Wahl breaks down KM by the numbers at KMWorld Connect 2020 

According to Zach Wahl, CEO the consultancy Enterprise Knowledge, by focusing on quantifying the business value of KM in clear terms of hard ROI and meaningful returns for the organization you can ensure that KM will stay a priority for your organization

Adobe plans to buy Workfront for $1.5 billion

Satisfying the increasing expectations of B2B and B2C customers today requires large volumes of content and personalized marketing campaigns delivered at lightning speed and scale

Hitachi Vantara expands collaboration to offer Lumada industrial solutions on AWS

Accelerates and optimizes business outcomes with IoT and AI 

Quest snaps up Quadrotech to strengthen management and migration solutions for Microsoft 365

Quadrotech adds new solutions to manage Microsoft 365 / Office 365 including reporting, license lifecycle management, delegation and policy control

KMWorld Readers' Choice Awards 2020

With so many useful knowledge management products and services to consider, it can be a daunting process to identify the best solution for the job. White papers, research reports, webinars, and consultations with experts and peers are beneficial. We hope the 2020 KMWorld Readers' Choice Awards can provide an additional resource to help in pinpointing products that offer value.

Canadian Government improves cloud-based document capture

INfuse Smart Connected Scanning Solution from Kodak Alaris expedites delivery of citizen services

Verint and Avaya expand partnership

Through this technology integration, enterprises can empower employees with zero-click knowledge on their desktop

NetDocuments joins SALI Alliance

NetDocuments will incorporate the alliance's Legal Matter Specification Standard framework into its solutions 

Oracle deals a winning hand to casino group

The D, Golden Gate, and Circa Casinos bet on Oracle Hospitality and NetSuite 

Hyland completes acquisition of Alfresco, expanding content services

The addition of Alfresco's solutions augments Hyland's offerings and provides new opportunities to engage with the open source community for product innovation

Progress introduces new DataDirect connectors to address the IT/marketing gap

New connectors for CRM, marketing automation, and marketing analytics bridge the gap for insight-driven marketing effectiveness 

Concentrix releases cloud platform for digital CX management

Concentrix Experience Platform delivers a managed technology solution for omnichannel customer experience and work-at-home agents

Walder Wyss Ltd. takes data-driven approach with iManage Knowledge Unlocked

Uses analytics to improve knowledge flow across the organization and drive better business outcomes 

BMC acquires CX expert ComAround

Acquisition combines ComAround's AI, NLP-based knowledge management and self-service solution with BMC Helix to advance intelligent automation when building and sharing knowledge

Idera, Inc. snaps up Qubole

Purchase adds data lake platform to growing database tools portfolio

Expert System rebrands as

The rebrand follows the rollout of the company's 2020-2024 strategic plan which aims to accelerate global growth and capitalize on the AI market

Nintex adds new low-code features

New release of Nintex Workflow Cloud provides a complete cloud automation platform with digital transformation solutions for IT, ops, business analyst, and process professionals

atSpoke announces native integration for Microsoft Teams

Enables enterprises to increase workforce productivity by giving their dispersed employees centralized access to internal knowledge and services

OpenText makes electronic signature accessible to organizations of every size

E-signature offering is available as a SaaS app or add-on to OpenText Core Share

Nuxeo proves its performance at scale with 11-billion-object benchmark test

Company joins forces with AWS and MongoDB to push the limits and test the cloud-native content services platform in a real-world environment

ABBYY partners with Alteryx

Integrated solution accelerates key digital transformation initiatives

Law firm deploys DocSolid Airmail2

Law firms with their workforce in home offices have specific, critical needs for digital delivery of legal mail

AuraPortal rebrands as AuraQuantic

Rebranding marks the next phase in the organization's development into a global leader in the new era of enterprise automation software

Ephesoft and Fortude announce new partnership to expand intelligent document processing solutions

Strategic partnership will offer intelligent capture solutions for Infor CloudSuite worldwide

DocuSign announces AI-powered solution designed for incoming contracts  

 New release builds on AI acquisition of Seal Software

U.S. Air Force to enhance satellite imagery analysis

Veritone awarded $1.3 million of subcontracts for software license and technology development services

Kodak Alaris expands remote solutions with new monitoring-as-a-service offerings

Allows scanners to be seamlessly integrated into device monitoring solutions for smarter reporting and management

Northern Light adds content to SinglePoint knowledge management platform

Insights from business strategy consultants, and researchers are now available within the enterprise market research and competitive intelligence portals

Colligo announces Content Manager for Microsoft 365

Brings SharePoint collaboration into Outlook

Serviceaide launches Luma 2.5

Knowledge-centered virtual agent for streamlines enterprise service and support

Sub Rosa Law picks iManage Cloud

Given the complicated nature of the estate planning documents that the law firm creates for its clients, strong versioning capabilities are essential

Cuddle joins Nielsen Connect Partner Network to transform how retail and CPG customers consume market data

The new partnership combines the power of Cuddle's analytics platform with Nielsen insights

Observe.AI raises $54 million in series B funding round to expand contact center AI solution

Observe.AI helps customers transform their contact centers by delivering AI-powered customer experiences 

eGain achieves FedRamp 'in process' status

FedRamp is a government-wide program that enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions

Hyland to acquire Alfresco

Alfresco brings significant geographic and industry experience to Hyland

KMWorld Trend-Setting Products of 2020

Each year KMWorld compiles a list of Trend-Setting Products. These offerings push the limits of what is possible with knowledge management. Some are mature and have evolved over many years by adding new features and capabilities, while others are newer entrants in the KM market. But whether time-tested or cutting-edge, the common theme through all is the potential value they offer to organizations by transforming information into insight.

Zignal Labs chooses Lexalytics

Media intelligence company chooses Lexalytics to provide AI-based NLP

Kodak Alaris and IDT help DMVs achieve Real ID compliance  

New INfuse/CAPSYS Solution offers cost savings, simplified deployment,and improved end-user experience 

The Library Corporation taps Oracle Cloud Infrastructure

Moving from a co-location model to Oracle Cloud will allow TLC to apply more resources to improving library management and services

Zendesk debuts real-time analytics solution

Advanced capabilities in Explore Enterprise will allow businesses to use customer service data to inform decisions

State Electric Supply Co. chooses Progress

Electrical products distributor leverages Progress Sitefinity to launch modern ecommerce website

SailPoint Predictive Identity integrates with Microsoft Teams, Jira, and Epic

Secures access to collaboration and essential COVID-19 technologies

NetDocuments launches new 'work inspired' solutions

Products that match the evolving work habits of modern professionals now fit into five solutions

Evolve IP integrates contact center with Microsoft Teams and Virtual Workspaces

Allows contact center employees to work anywhere securely and access all of their business applications on the devices of their choice

Hyland snaps up RPA software provider Another Monday

Acquisition complements Hyland's product portfolio of automation and integration tools

Amazon Web Services announces AWS Contact Center Intelligence solutions

AWS CCI solutions let organizations leverage machine learning functionality such as text-to-speech, translation, enterprise search, chatbots, business intelligence, and language comprehension

Alteryx and UiPath partner to simplify end-to-end automation of business processes

The companies have also introduced integration via the Alteryx Activity Pack, allowing users to easily trigger Alteryx workflows within UiPath Studio, and the UiPath Activity Pack

atSpoke launches Integrations Command Center

Modernizes the workplace service desk and includes Okta integration

Evolve IP integrates contact center with Microsoft Teams and Virtual Workspaces

Allows contact center employees to work anywhere securely and access all of their business applications on the devices of their choice

Halliburton advances digital capabilities with Microsoft and Accenture  

Accenture will work closely with Microsoft, in conjunction with their Avanade joint venture, to help transition Halliburton's digital capabilities and business-critical applications to Azure

PredictHQ introduces notifications platform for instant alerts on incoming demand impact

Provides users with immediate summaries of impactful events tailored to what influences their demand and adds new category in wake of COVID-19: Health Warnings

What Digital Transformation Means at NASA (Video)

NASA Aeronautics Research CKO Tiffany Smith explains how NASA has developed agency-level coordination for leveraging digital technologies in this clip from her presentation at KMWorld 2019.

Teradata helps Brinker International move to the cloud

Casual dining restaurant company enhances analytics and machine learning capabilities

What Are KM Champions and Why Do You Need Them? (Video)

Accenture's Elisabeth Brackman explains the role of knowledge management supporters within your organization, and how they can drive change and help you achieve the goals of your KM program.

Astute adds new VoC capabilities to CX solutions

Acquisition of iperceptions will put Astute in  a stronger position to provide significant value to the combined global customer base

Mindful Chef selects the Vonage Contact Center

Meal-kit service company seeks to transform CX following a sharp increase in customers since the end of March 2020

Clarabridge introduces intelligent scoring in 2020 summer release

New features supercharge decision making at a time when digital customer experience is more critical than ever

Verint and Cloud9 Technologies address compliance challenges of the trading floor going remote

New solution gives financial institutions a communication and compliance framework during the pandemic that ensures traders remain within compliance parameters both remotely and on the trading floor

K2 announces next-generation intelligent process automation platform and solution

K2 Nexus cloud-based platform and solution helps organizations achieve operational excellence

NetDocuments unveils NetKnowledge enterprise search powered by BA Insight

Enables internet-like search for NetDocuments customers

Smarsh launches voice capture and archiving for Microsoft Teams

Addresses compliance and risk concerns for regulated organizations with remote workforces

The KM Triangle and Maslow’s Hierarchy of Needs (Video)

Shopify projects manager Kathleen Cauley explained how Shopify structures and executes KM work from identifying and capturing knowledge to organizational learning in this clip from her presentation at KMWorld 2019.

AODocs content services platform offers new low-code features

Release 53 expands support for non-technical users

INSERM chooses Expert System's AI to support COVID-19 research

The French National Institute of Health and Medical Research, INSERM, is implementing Expert System's Clinical Research Navigator

KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management

To help shine a light on innovative knowledge management vendors that are incorporating AI and cognitive computing technologies into their offerings, in this issue, KMWorld presents the KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management, a list of organizations that are enhancing solutions and services with intelligence and automation.

Norwegian salmon producer uses IBM Blockchain to enhance traceability

Customers can download images and video of salmon farms and see for themselves the conditions and animal welfare standards that Kvarøy Arctic upholds

How to Develop a KM Social Strategy (Video)

TechnipFMC's Tamara Viles explains how to structure the social strategy for your KM program, from targeting an audience to establishing and evaluating metrics in this clip from KMWorld 2019.

Smarsh launches enterprise archive powered by Microsoft Azure

Cloud-scale performance and flexibility supports compliance, e-discovery initiatives

Majority of organizations are ready for the “new normal," new survey finds

Biggest business model impact from the COVID-19 pandemic has been on delivery channels  

UJET raises additional $55 million to accelerate contact center transformation

Funding will be used to scale its platform and expand its global workforce  

iManage delivers AI and Knowledge Management with Knowledge Unlocked solution

Productized AI and knowledge management solution available in three tiers helps organizations to work smarter

Alfresco introduces new claims content management solution

Increases workforce efficiency and productivity at insurance companies by allowing faster access to content

Nuxeo Content Cloud now validated with Amazon S3 Object Lock for SEC Rule 17a-4(f)

Nuxeo is positioned to serve the content services needs of SEC-regulated companies

ASG Technologies powers data governance for financial services company

Kotak Mahindra Bank can discover, govern, and derive the value from information while remaining compliant with ever-changing regulatory environments

Joint solution supports SBA Paycheck Protection Program processing

A solution from Blue Prism, Lateetud, and ABBYY leverages digital workers to automate processing of loan applications

eGain improves conversational customer engagement with eGain Messaging Hub

BYOB architecture harmonizes messaging spanning bots and agents

Altair Monarch marks 30th anniversary with new release of data preparation solution

Strengthens the ability of users to extract and convert information automatically from Excel spreadsheets, PDFs, and text-based files

How to Capture KM Champions in Your Organization (Video)

Accenture's Elisabeth Brackman explains how to identify supporters for your KM program within your organization and how to enlist them to ensure your longterm success in this clip from KMWorld 2019.

ABBYY launches global initiative promoting the development of trustworthy AI

Concerns about digital ethics and use of data for machine learning models call for greater transparency

ACCA chooses Confirmit as partner for global customer insights

The Association of Chartered Certified Accountants will focus on CX to boost membership 

Thomson Reuters integrates Legal Tracker with HighQ

Enables document management capabilities alongside spend and matter management

Mindbreeze InSpire SaaS receives SOC2 Type 1 attestation

KPMG examined whether the Trust Services Criteria (TSC) for security are observed

erwin and Snowflake partner to improve cloud data governance

Helps enterprise customers moving from legacy data stores and warehouse systems to the cloud 

How to Build a Competitive Advantage Through Knowledge Evolution (Video)

Exxon Mobil KLIC Strategist Wendy Woodson explains how Exxon Mobil has leveraged knowledge management in this clip from her presentation at KMWorld 2019.

How to Brand and Market Your KM Products (Video)

TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.

Signavio and Deloitte announce strategic partnership  

Signavio's business transformation and process management solutions will form an integral part of Deloitte's Process Bionics offering

Okera unveils no-code policy creation for access control with de-identification

Supports management of complex policies including data obfuscation without any coding 

Virtusa increases speed, reduces costs of critical digital transformation initiatives

New Digital Transformation Studio was designed to mitigate many of the typical issues plaguing traditional digital transformation efforts

ABBYY releases FineReader Server 14.2

Makes high-volume document processes more seamless and accurate

Lucidworks announces advanced linguistics package

Improves search precision for global companies serving Asian, European, and Middle Eastern markets 

Growing fashion retailer taps Oracle to increase focus on customers 

Sportina was able to standardize its diverse business on a modern retail technology platform

Hitachi Vantara launches manufacturing practice

Addresses need to modernize operations to address health, safety, environmental, and supply-chain challenges

Nebraska Health Information Initiative enables statewide COVID-19 data collection and reporting

Nebraska's COVID-19 dashboard uses technology from NextGate, InterSystems, and KPI Ninja

Semarchy launches new global partner program

Global network of trained and certified integration partners accelerates progress and client outcomes

Shoe retailer strengthens global presence

LaShoe's targeted content and commerce strategy relies on e-Spirit's digital experience platform

Partners HealthCare utilizes Igloo Software to share critical COVID-19 information

Integrated healthcare system has harnessed its digital workplace for communicating essential updates to keep staff safe and ensure the high levels of patient care 

Knowledge management and the impact of COVID-19

Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect

Vonage launches integration with ServiceNow

Enterprises are digitally transforming themselves and more reliant on mission-critical customer service and productivity tools

John Snow Labs announces new version of Spark NLP

John Snow Labs has announced immediate availability of the new major version of Spark NLP, a widely used natural language processing library. The library can be used from Python, Java, and Scala API's and comes with over 150 pre-trained models & pipelines.

Brokering Knowledge Isn’t Enough (Video)

Deloitte chief knowledge officer explains why and how the role of knowledge managers has expanded beyond the traditional function of knowledge brokerage in this clip from his presentation at KMWorld 2019.

Apttus and Conga merger combines two SaaS leaders

Creates a leader in mission-critical business process solutions

Igloo Software unveils free, unlimited access to its digital workplace education program for all customers

Igloo's extensive catalog of training courses and self-serve resources is now available to all customers and end users so teams can make the most of their digital workplace

Sinequa enhances NLP and data connectors

Heightens performance of information workers in the digital workplace 

Cognizant snaps up Collaborative Solutions

The acquisition of Collaborative Solutions will add new finance and HR advisory and implementation services to Cognizant's cloud offerings

Barriers to Effective Knowledge Sharing (Video)

World Bank Director, KM, Margot Brown discusses four common organizational culture challenges to knowledge sharing and how World Bank has addressed them in this clip from her presentation at KMWorld 2019.

Knowledge management and the new normal

James Carroll, partner and director at TetraVX,  and Kevin Beasley, CIO at VAI, explain the importance of security and privacy safeguards in the new COVID-19 WFH world

Verint Community Cloud powers collaborative online community

National non-profit expedited the launch of an online early childhood development community in wake of COVID-19 pandemic 

National nonprofit creates online early childhood development community

Verint Community Cloud helps Ounce of Prevention Fund accelerate launch of online community amid the COVID-19 pandemic

Adding Cognitive Features to KM Part 2 (Video)

Nalco Champion's Dynisha Klugh and TechnipFMC's Kim Glover discuss how and why predictive search autosuggest, chatbots, and other cogntitive features are useful in KM in part 2 of this clip from KMWorld 2019.

LevaData Launches Supply Risk Navigator to help companies manage COVID-19 shortages

Supply risk solution helps teams proactively analyze and react to situations

IBM helps Prysmian Group accelerate digital transformation

Efficient IT infrastructure supports the group's global growth strategy

Adding Cognitive Features to KM Part 1 (Video)

Nalco Champion's Dynisha Klugh and TechnipFMC's Kim Glover discuss how and why voice recognition, natural-language processing, and multi-language are useful to KM in part 1 of this clip from KMWorld 2019.

Evans deploys machine vision AI to improve warehouse operations

The ADLINK Edge Smart Pallet solution improves accuracy and efficiency

Sinequa responds to White House call for technologies to support scientific researchers

Scientific research repository and portal uses semantic analysis, AI, and an awareness of clinical terminology to enable the scientific community to instantly search documents

Best Practices for KM Metrics (Video)

Daniel Lee, ARC Business Solutions director, enterprise information solutions, offers recommendations for an effective metrics model for KM programs in this clip from his presentation at KMWorld 2019.

City of Burbank heightens address accuracy with Melissa data quality tools

With better address data, the city added more than 300 missing addresses to the Census file provided by the federal government

UJET introduces new Salesforce Sales Cloud integration

Integration extends UJET's ability to support the pre- and post-sale customer journey

10 Facets of KM (Video)

Kim Glover, TechnipFMP director, knowledge management, discusses Dr. Denise Bedford's "10 Facets of KM," and how to bring KM into the future in this clip from her presentation at KMWorld 2019.

Leading U.K. Port Group selects K2 Software to accelerate companywide digital process automation

PD Ports develops more than 20 applications on K2's intelligent process automation platform to optimize business efficiency for mission-critical processes throughout its organization

Accenture completes acquisition of ESR Labs

Helps automotive companies drive greater value from software

SignSpace enables EU eIDAS-compliant digital signatures

Electronic signature service provides is built on Nixu's cybersecurity expertise

4 Guiding Principles of Knowledge Governance (Video)

Land Title & Survey Authority of British Columbia (LTSA) policy manager Lisa Poeckert discusses the principles the LTSA applied in building its data governance model in this clip from her presentation at KMWorld 2019.

New York City Department of Transportation relies on Mindbreeze InSpire  

NYCDOT's objective is to deliver widely scattered but valuable information to the appropriate users and departments at the right time and in the right context

Creatio offers its products for free for organizations fighting the pandemic

Service Creatio, customer center edition, offers a single point of contact with integrated tools for omnichannel service

Replicant's AI Voice Responder supports call centers during COVID-19

Enables call centers to respond to increased customer calls without adding agents

InterSystems unveils new version of IRIS data platform

IRIS now features a beta version of IntegratedML, which enables application and SQL developers to develop machine learning (ML) algorithms and embed them into sophisticated applications in a simple, intuitive, and scalable way

3 Key Themes for KM in 2020 and Beyond (Video)

Kim Glover, TechnipFMC director, knowledge management, discusses the importance of embracing technology, being flexible in KM, and acknowledging the human factor in KM in this clip from her presentation at KMWorld 2019.

Kofax ControlSuite now integrated with Kofax TotalAgility

TotalAgility's intelligent automation capabilities extend the time-to-value and competitive differentiation of ControlSuite

Thomson Reuters acquires Pondera Solutions

Adds technology, analytics, and human analysis to combat fraud, waste and abuse

Alfresco acquires content services specialist

Acquisition adds industry expertise and out-of-the-box solutions

Will AI Surpass Past Technologies in Displacing Human Work? (Video)

Microsoft Modern Workplace Supportability Engineer Ross Smith compares the potential impact of AI to replace human work to earlier landmark technologies in this clip from the opening keynote at KMWorld 2019.

Centra Health improves patient care with Oracle Cloud apps

Hospital network moves finance, procurement, human resources, and supply chain applications to the cloud to increase efficiency and improve business insights

Netwrix improves data classification for Google Drive

Data tagging improves compliance with CCPA

Why Taxonomy Rules Matter (Video)

Jason Hein, Earley Information Science director, delivery services, outlines taxonomy basics and the value of metadata and accurate definitions in this clip from his presentation at KMWorld 2019.

David Weinberger's new book, Everyday Chaos, is honored with Axiom Award

When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs

KMWorld 100 Companies That Matter in Knowledge Management 2020

In selecting organizations for the list each year, we look for companies that are innovative in advancing their products and capabilities to meet changing customer requirements—whether they are using the newest technologies available or continuing with proven, tried-and-true approaches.

Active Navigation helps strengthen Equifax’s cybersecurity footprint

Investments in new technologies help Equifax protect sensitive data 

What Is a Content Rulebook? (Video)

Jason Hein, Earley Information Science director, delivery services, discusses the purpose and essential elements of internal content rulebooks in this clip from his presentation at KMWorld 2019.

New Research: Businesses face a 'digital ceiling' in their transformation progress

Companies have a difficult challenge breaking through to the most advanced levels of digital maturity

U.S. Air Force selects Fluree’s data management platform to support global communications

Fluree platform was selected to provide secure communications using an encrypted, distributed, blockchain-backed graph database shared between partners

Knoema continues to expand in knowledge management space

Acquires  alternative data aggregator and solutions provider

Applause partners with Infosys

Launches digital testing services for clients

Agiloft introduces AI Engine for advanced contract automation on no-code platform

Features out-of-the-box AI capabilities and custom AI functionality

Ripcord adds $45 million investment led by CDK Global to modernize the car buying process

Ripcord and CDK Global to develop joint solutions to transform automotive retail; total investment now more than $120 million

What Drives the Need for KM in Organizations? (Video)

Collins Aerospace director, knowledge & change strategies, operations & quality Lynda Braksiek discusses recent APQC findings on what is driving organizational KM needs in this clip from her presentation at KMWorld 2019.

Global advertising firm moves to Nuxeo Cloud Service

TBWA\Worldwide uses content services platform as foundation for "cloud-first" directive

What Drives Change in Knowledge Sharing? (Video)

Jody Turner, author, "GLIMPSE: Understanding the Future Marketplace," discusses the cultural and human factors driving KM's evolution in this clip from her keynote at KMWorld 2019.

Manquehue Hotels provides the personal touch with Oracle Hospitality

Hospitality technology fuels hotel chain growth

Records and information management provider announces acquisition of information governance solutions

Strengthens information governance solutions, including policy control software for retention and privacy

Dun & Bradstreet powers new analytics studio with alternative data sources

B2B data and state-of-the-art technology deliver agile analytics to clients

How to Take Communities of Practice to the Next Level (Video)

Collins Aerospace director, knowledge & change strategies Lynda Braksiek explains how to model better communities of practice in this clip from her presentation at KMWorld 2019.

Xerox increases offer price for HP

Xerox says it intends to launch a tender offer for all of HP's outstanding shares on or around March 2, 2020

Olive oil producer deploys IBM Blockchain for full traceability

IBM helps CHO create provenance record for olive oil from grower to consumer

Hyland acquires blockchain solution provider Learning Machine

Improves the way organizations electronically exchange trusted records

Knowledge graph technology-based data governance delivers enhanced user experience

TopBraid Enterprise Data Governance 6.3 supports integrated data governance across diverse sources and requirements

How to Structure a KM Team (Video)

Collins Aerospace's Lynda Braksiek and Emie Timmerman discuss essential knowledge and change strategies in KM team-building in this clip from their presentation at KMWorld 2019.

X1 extends strategic partnership with Relativity

Integrates social media and web evidence collections into RelativityOne and Relativity Server platforms

UJET helps organizations secure customer and user data with latest data protection and privacy certifications

Ensures the protection of customer and user data while in-transit and at-rest

Mapping and geospatial analytics software company future-proofs digital foundation

With Adobe Experience Manager as a Cloud Service, Esri's development time has improved by 20%-50%

How to Prioritize Content Types (Video)

Daniel Lee, ARC Business Solutions director, enterprise information solutions, identifies six types of content for KM programs to prioritize in this clip from his presentation at KMWorld 2019

Alfresco and Tech Mahindra target insurance companies with four new solutions

AI/IoT solutions for the insurance industry are built with Alfresco Digital Business Platform as the cloud-native content management foundation

BA Insight and Source Consulting team up to address search challenges

Partnership brings brings AI-driven search to customers in life sciences, financial services, and other industries

Alfresco helps hospital go paperless

New initiative streamlines processes and improves patient outcomes

GRM and IDI partner to deliver specialized, comprehensive document management services

Companies will leverage each other's experience and expertise in order to deliver comprehensive digital solutions for their clients' needs

Four ways to improve CX and increase customer loyalty

While customer expectations continue to rise, companies aren't living up to these expectations

ServiceNow to acquire Loom Systems

Enterprises undergoing digital transformation often face new problems that can't be defined in advance

How to Make Your KM Career Recession-Proof (Video)

Deloitte Advisory CKO Adriaan Jooste offers KM professionals tips on making themselves essential to their organizations in this clip from KMWorld 2019.

MindTouch knowledge management solution now available on Genesys AppFoundry

The integration embeds MindTouch knowledge management functionality directly into the Genesys Cloud user interface

Tangoe Platform adds new capabilities for cloud services expense management

New features are powered by automation and all-new reporting and analytics engine

Accenture helps shipbuilder improve BPM

‘Shipyard 4.0' platform will leverage Industry 4.0 technologies, including digital twins, modeling and simulation, and AI

Critical KM Skills for the Future (Video)

TechnipFMC director, knowledge management, Kim Glover discusses the need for higher-level (human) knowledge-sharing skills in KM going forward in this clip from her presentation at KMWorld 2019.

Emerging digital transformation trends - KMW Webcasts KMWorld Live

The efficacy of digital transformation spending is under scrutiny now more than ever. At the same time, executives know that automation and their digital workforces are critical levers to achieve top-line growth.

Gaining insights with machine learning - KMW Webcasts KMWorld Live

How to make metadata matter - KMW Webcasts KMWorld Live

With a never-ending influx of data, information is only valuable when it can easily be found, shared, and communicated. The degree to which organizations can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful an organization can be.

Community Organizing in KM Practice (Video)

UNICEF KM specialist Ivan Butina discusses the impact of knowledge sharing in community organizing in this clip from his presentation at KMWorld 2019.

Research@KMWorld: KM survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

Deutsche Bank selects NetDocuments

Native cloud platform vital to bank's global digital strategy

Tom Reamy offers quick-start on text analytics

The KAPS Group introduces products to help organizations get started with text analytics

Acumatica and BDO form strategic relationship  

Collaboration targets small- to mid-size enterprises and challenges cloud ERP solution providers to rethink approach to customer-centric service

Verint launches robotic process automation discovery solution

Verint's new Robotic Process Automation Discovery solution provides actionable insight into enterprise workflows, to identify automation opportunities

Alliance Bank improves CX with Ephesoft’s intelligent capture solution

Financial services organizations typically have high-volume, high-value documents, which can be manually intensive if processes are not automated

Alation extends the data catalog to include analytics stewardship for the enterprise

New software product and services automate stewardship to simplify analytics governance offers permissions for revenue team sharing and collaboration

Customizable role-based settings can control the Chorus experience for end users

SugarCRM improves CX with support for time-stamped data

Management of time-aware data allows businesses to rewind the past and forecast the future to better engage with customers 

Upland Software enhances contact center productivity

RightAnswers improves the multi-channel customer experience through an improved decision tree builder

Knowledge management predictions for 2020

As we approach a new year—and a new decade—executives from multiple industry sectors offer predictions on the intertwined areas of CX, information governance and compliance, and automation and AI

RCBC Bankard improves fraud detection with voice biometrics

Faster authentication can reduce contact center costs, help eliminate the need for security questions, and contribute to an enhanced customer experience

U.S. DOJ taps Thomson Reuters

U.S. Attorneys and other legal professionals across the DOJ will have access to legal products and services

Malaysia Airlines deploys Viasat's Aerodocs document management system

Enhances the airline's digital transformation strategy and streamlines compliance reporting

InterSystems and Virtusa partner to enhance healthcare data integration capabilities

Collaboration will support advanced platform for data management, research, and analytics 

Verint reimagines cloud workforce management

The new release of Verint's WFM solution offers a modern user experience

Global law firm enhances knowledge management with iManage RAVN

Womble Bond Dickinson leverages AI-powered search to unlock knowledge and relationships to help streamline financial operations

OpenText addresses enterprise and government requirements with updates to EIM portfolio

New OpenText release provides flexible path to the cloud, enhanced security, and visibility into supply chain risk

BA Insight unveils ConnectivityHub preview, Microsoft Search connectors, and new search product for Teams

Third-party connectors provide a key capability and differentiating factor that will drive adoption and success of Microsoft Search

Save the date for KMWORLD 2020

Year in and year out, project teams and leaders spread out at KMWorld to make sure they cover all the sessions to make their time count

OpenText to acquire Carbonite for $1.42 billion

Adds cloud-based data protection and end-point security solutions to expand OpenText's EIM market position

The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

HTC VIVE and The Wild collaborate with adidas to revamp design and storytelling process

The sports brand enhanced its workflow with collaborative virtual reality

Microsoft launches knowledge management service "Project Cortex"

First new service in Microsoft 365 since the launch of Microsoft Teams

PrinterLogic acquires MaxxVault  

Solution rebrands as Vasion 

Learning from failure to achieve success at KMWorld 2019

KM project leaders should be willing to fail often, keep a laser-focus on building trust, and communicate throughout

KMWorld 2019: AI is the future of KM

At KMWorld 2019, Accenture's Kamran Khan and Tracey Seward looked at how AI-infused knowledge management helps organizations to be more efficient, effective, and error-free

News from KMWorld 2019: SAIC and Sinequa to provide search experience to NASA Marshall Space Flight Center

Sinequa's intelligent search platform will allow NASA Marshall Space Flight Center to explore NASA's information galaxies

KMWorld 2019 takeaway: 10 ways to make your KM career recession-proof

At KMWorld 2019 in Washington, D.C., Adriaan Jooste, CKO, Deloitte Advisory, offered tips on what KMers should do to enable the success or their organizations as well as themselves—no matter what the economy brings

KMWorld 2019 Case Study: How GE Healthcare uses knowledge management to enhance its call center

KMS Lighthouse helps GE Healthcare's call center make a difference in the moments that matter

Looking at digital workspaces of the future fueled by mobility and AI at KMWorld 2019

There are many shifts driving the digital workplace of the future

Building a foundation for digital success at KMWorld 2019

At KMWorld 2019, Jason Hein, director, delivery services, Earley Information Science, laid out the basics of content rulebooks and why they are critical in digital transformation

Looking at the future of knowledge management in the age of smart machines at KMWorld 2019

The risks and benefits of AI and machine learning were considered during a keynote panel discussion at KMWorld 2019

Taking content management to the next level - KMW Webcasts KMWorld Live

More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.

Seven steps for formulating a knowledge curation plan from KMWorld 2019

There is no shortage of tools and techniques for building knowledgebases and repositories, yet questions persist about how best to design, build, and maintain a body of knowledge that is easily accessible to the broadest possible audience and available in form that is useful

Exploring how to gain value from text with text analytics at KMWorld 2019

At KMWorld 2019 in Washington, D.C., Tom Reamy, chief knowledge architect, KAPS Group, LLC,  and author of "Deep Text: Using Text Analytics to Conquer Information Overload, Get Real Value from Social Media, and Add Bigger Text to Big Data," presented a workshop, titled "Text Analytics 101."

New collaboration targets medical research

Analysis of a secure, cloud-based electronic health records dataset of more than 30,000 patients will help uncover hidden trends that will lead to new treatment strategies

Nutanix partners with Hardis Group to deliver IoT solution for supply chain operations

Solution to improve supply chain and logistics operations in real-time by leveraging AI, IoT, and edge computing

Adobe adds enhancements for AI-powered CX personalization

"People-Based Destinations" enables fragmented data to be brought together to create a unified view of each customer

Cognosante selects Talkdesk to support contact center operations

With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante

Akumina and BA Insight partner to advance enterprise search

BA Insight's AI-driven search software, integrated with the Akumina employee experience platform, helps employees find specific information quickly and efficiently

ServiceNow to acquire Attivio’s cognitive search platform

With the addition of Attivio's search engine, ServiceNow will move beyond keyword-based search to deliver out-of-the-box, conversational AI and search experiences at scale to customers

Epicor announces new release of DocStar ECM

Latest DocStar ECM release adds new features for digital transformation so organizations can work smarter to reduce costs and invest in growth

SDL MultiTrans now compatible with RelativityOne

Combination enables secure translation of e-discovery content and information

ASG Technologies unveils ASG-Zenith digital automation platform

Enables customers and partners to build flexible business solutions on top of common business services with out-of-box mobility

Alfresco acquires integration specialist pernexas

Acquisition provides seamless connectivity between SAP and Alfresco

Thomson Reuters updates HighQ Now with collaboration and process management enhancements

New release includes advanced document bundling and enhanced two-factor authentication for better transaction management and platform security

Hilton explores workforce feedback using flexible and user-friendly platform

Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes

Risk, technology, and the evolution of the legal industry

Research reveals an industry in transition

Algolia Raises $110 Million in Series C Funding

Provides search-as-a-service solution and suite of APIs launches solution to connect emails to Microsoft Teams

Streamlines collaboration and data management in the enterprise 

SEC selects Casepoint for its cloud-based e-discovery pilot

Cloud-based electronic discovery system will help drive greater efficiency

AODocs releases quality management system optimized for life sciences

AODocs for Life Sciences helps organizations manage all aspects of quality operations

Is Bias Avoidable in Enterprise Search? (Video)

Synthexis president Sue Feldman discusses the prevention of bias in search in this clip from the security, privacy, and ethics panel at Enterprise Search & Discovery 2018.

InterSystems streamlines adoption of IRIS Data Platform

Organizations are becoming more reliant on cloud-based applications and data-driven insights to advance internal processes

Signavio launches real-time process intelligence to advance business decision making

New capabilities improve the speed and value of process modeling

What Does Workspace Virtualization Mean for KM? (Video)

World Bank senior KM officer Pascual Saura looks at the impact of workspace atomization and virtualization on KM in this clip from his presentation at KMWorld 2018.

New product from SugarCRM

Sugar Connect integrates critical CX activities with Microsoft Office 365 and Google G Suite

Guerbet and IBM Watson Health expand use of AI in medical imaging

Companies are developing a software solution to help diagnose and monitor prostate cancer

City of Barrie automates customer service operations and expands digital services

Verint helps city improve self-service and contact center automation to engage citizens, reduce costs, and offer more interaction opportunities across channels

Kodak Alaris launches new network scanning solutions

Helps place channel partners on fast track to growth

Alfresco launches Alfresco Cloud

Fully-managed PaaS to provide customers with the full power of the Alfresco Digital Business Platform

Biogen chooses Lexalytics to improve customer care  

AI-based text analytics system will be deployed in Biogen Japan's medical information office to help operators reply to constituent questions 

An AI Model for Industrial Operations and Maintenance (Video)

Serious Insights founder & principal analyst Daniel W. Rasmus spoke about KM in the age of AI and IoT at KMWorld 2018. 

Indico and UiPath team up to solve unstructured content challenges

Indico offers cognitive abilities to document-based workflows for UiPath users

How to Improve Search Performance with Gap Analysis (Video)

Melinda Geist, Intel enterprise taxonomy strategist, and Bram Wessel, Factor principal, discuss how to refine and improve search rules in this clip from their presentation at Enterprise Search & Discovery 2018.

Private equity firm acquires BP Logix

Acquisition will help leverage high-growth opportunities

M-Files adds intelligent management to Microsoft Teams  

The M-Files AI-powered solution connects business systems, streamlines workflows, and supports compliance to improve collaboration in Microsoft Teams

Hitachi Vantara brings Industrial IoT to the production floor

Lumada Manufacturing Insights optimizes machine, production, and quality outcomes for Manufacturing 4.0

Adobe introduces Photoshop-inspired functionality to CX analysis

The interface enables anyone in an organization to work with data

How to Use AI to Solve Business Problems Without Taxonomies (Video)

In a presentation at Text Analytics Forum 2018, co-located with KMWorld, Michael Upshall, UNSILO head of business development, explored machine learning as an alternative to taxonomy-based approaches.

What’s ahead at KMWorld 2019: Q&A with Jane Dysart, KMWorld 2019 conference chair, and founding partner and curator of curiosity, Dysart & Jones

Since 2000, Information Today, Inc. has been bringing together thought leaders, experienced practitioners, authors, and storytellers at KMWorld, the largest and most respected knowledge management event in the world. Conference chair Jane Dysart recently reflected on the importance of the annual event and shared what's ahead for attendees this year.

Morgan Stanley launches encrypted document sharing portal

Morgan Stanley Wealth Management will be utilizing Box's cloud content management capabilities, including Box Platform, Box KeySafe, and Box Governance

BA Insight's AutoClassifier 5.0 integrates NLP, multimedia analysis, and rules-based auto tagging

Helps to automate and control the enterprise information tagging process

What Are the Key Challenges Knowledge Managers Address? (Video)

Red Hat Global KM lead Onkar Chandel discusses the challenges knowledge managers face in their organizations in this clip from his presentation at KMWorld 2018.

ABBYY FineReader 15 speeds first step of digital transformation  journey

PDF tool improves document productivity in the digital workplace

Crystal cruise line transforms digital presence  

Progress Sitefinity enables personalized, responsive mobile-first website

DataRobot and CallMiner partner to accelerate AI capabilities

Partnership is aimed at driving successful deployment of AI across enterprises to enhance CX

Box boosts security with Box Shield

Intelligent threat detection and prevention controls built natively into Box

5 benefits of AI-based collaboration assistance (Video)

In this video, M-Files' Trevor Cookson discusses the advantages of collaboration. From a digital perspective, the key requirements are to assess, surface, consider, act, and rationalize.

Cambridge Semantics adds unstructured 2.0 capabilities

Anzo's graph data models provide business users with a visual map of enterprise data that is easy to understand and navigate

Stardog 7 improves write performance

Enterprise knowledge graph platform implements new storage engine and automatically pinpoints virtualized data source location

Capacity unveils AI knowledge sharing platform to boost workplace productivity

Addresses the challenges often faced in workplace environments where team members waste time searching for information that's spread across dozens of systems

Don’t Assume That All Crawled Information Is Curated (Video)

Online Searcher editor-in-chief Marydee Ojala and Synthexis founder & CEO Sue Feldman discuss struggles with unreliable search results on the open web and within the enterprise in this clip from Enterprise Search & Discovery 2018.

Accenture helps Radisson Hotel Group transform its group sales, business development, and operations

Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to easily and consistently onboard hotels, maintain brand standards, and respond to sales opportunities

Why the Digital Employee Experience Matters (Video)

Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018.

Swiss Re Group chooses Expert System

Insurer powers knowledge-intensive processes with AI-driven approach 

Adobe updates open platform for customer experience management 

Experience Platform Query Service and Data Science Workspace are now live

Search Benefits of an Enterprise Information Model (Video)

In this era of programmatic and automated marketing, having a stable enterprise information model is essential not just for success, but even to be able to operate.

Dental equipment manufacturer selects eGain for AI-powered customer support

A-dec wanted to modernize its knowledge management system with AI guidance to deliver fast, accurate, and consistent answers across omnichannel touchpoints

Expert System supports media organizations with the MovieLabs Creative Works Ontology

Creative Works Ontology available as a Cogito module

Glassbox partners with Microsoft

Enterprises will be able to use Azure's machine learning technology to enrich Glassbox insights

LexisNexis Legal & Professional and Knowable form joint venture

LexisNexis Legal & Professional says its investment in Knowable underscores the promise and potential of contract data analytics 

Alfresco launches 5-week cloud migration service 

Enables enterprises to migrate documents from existing storage repositories to Alfresco's cloud-native digital business platform   

BMC Helix helps university to transform its service management

The George Washington University is delivering next-gen cognitive service management with BMC Helix

Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET 

Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET

ABBYY opens office in Hong Kong to strengthen presence in Asia

ABBYY's expansion is fueled by the region's growing investment in intelligent automation 

AdhereHealth leverages Paxata’s Adaptive Information Platform

Healthcare technology company improves medication adherence solution implementations through adaptive data preparation technologies

Igloo Software bolsters digital workplace platform with Microsoft Teams functionality

Integration enhances collaboration, productivity, and efficiency for customers

M-Files joins forces with Cadcorp

Partnership helps bring together data to gain comprehensive insight into properties and assets

Sinequa raises $23 million to expand AI-powered search and analytics

Additional capital will be used to enrich the platform, grow the business, and scale global operations

Talend Cloud helps streamline Kent State University’s admissions process

Enables speed and trust for analyzing application information in a hybrid cloud environment

KMWorld Trend-Setting Products of 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.

Ricoh acquires DocuWare

Acquisition extends Ricoh's digital workplace services offerings

MicroStrategy announces platform update

Brings HyperIntelligence to mobile users and injects analytics into popular business applications

Alberta-based law firm selects new NetDocuments document and email management cloud platform

McLeod Law provides more efficient, collaborative, and mobile access to all content with document and email management cloud platform

7 Benefits of AI-based Search Assistance (Video)

In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for search.

KM trends for 2019 - KMW webcasts KMWorld Live

Using machine learning, search is now able to distinguish not just what is relevant to a search query but also what is important for the user to know; summarize the import­ant insights in the documents relevant to a user's interests; and learn what each user cares about and find the relevant material without being asked.

A collaborative environment for BI - KMW webcasts KMWorld Live

The top three things enterprises need to foster are speed—as software developers and IT professionals are working closer together to change the process of infrastructure and devel­opment; security—in order to drive changes faster, achieve the biggest ben­efits by spotting vulnerabilities faster, and therefore lower security risk; and collaboration—by breaking down silos and enabling cross-func­tional teams to accomplish goals faster.

Content services and the future - KMW Webcasts KMWorld Live

Content management systems must smartly co-exist with Microsoft productivity tools to thrive, and intelligent automa­tion will be a major factor driving user acceptance while information gover­nance technologies (e.g., archiving) are setting the stage for knowledge discovery.

UJET enhances customer support platform

New integrations and functionality optimize data flow and help drive greater value from more technologies and systems

How to Design & Implement an Enterprise Content Taxonomy (Video)

"Meaning matters. From a content perspective, your system of meaning helps users find and orient themselves within the concepts expressed in your content. If product information is your challenge, it improves users' ability to find the right products—and as everybody knows, customers can't buy products that they can't find."

Tethr and Red Box partner to improve Voice of Customer analytics

Red Box enables Tethr to increase its breadth of capture capability and leverage high quality audio within its platform

CDW improves CXM with Adobe Experience Cloud

With the tools in place to rapidly deliver valuable content to customers, CDW is now looking toward greater personalization as part of its CXM strategy

8 Benefits of AI-Based File-Save Assistance (Video)

In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for File-Save applications.

ABBYY adds mobile web capture SDK for customer onboarding on mobile devices

SDK uses AI-enabled mobile tech

ManageEngine automates user mailbox management in its Office 365 admin tool

O365 Manager Plus speeds Office 365 management

How to Deal With Manipulated Search Results (Video)

Eric Smith, Fire Oak Strategies chief technologist and information security officer, discusses real-world information security search issues in this clip from Enterprise Search & Discovery 2018.

Litigation firm selects iManage for document and email management

The iManage platform delivers consistent user experience, a simplified IT environment, and organizational agility to Beck Redden

Kodak launches document management platform using blockchain technology

Ensures safety and security of information

Nuxeo Insight Cloud delivers the next generation of enterprise AI and intelligent content services

Helps enterprises to leverage their own datasets to create, train, and deploy custom AI models

Ontotext’s GraphDB 8.10 improves knowledge graph experience

New release makes knowledge graph experience quicker, easier, and more productive

Franz launches AllegroGraph Knowledge Graph solution

Combines graph and document technologies, ontology design, and AI data science expertise

Zendesk Duet unites sales and service for more connected CX

Offers combination of Zendesk Sell and Support for flexibility

How to Define KM for Your Organization (Video)

Capture, manage, share, find: Federal Home Loan Bank of Chicago VP for KM Hyan Syed describes how his organization has defined its KM implementation in this clip from his presentation at KMWorld 2018.

Salesforce plans to acquire Tableau

The acquisition of Tableau in a $15.7 billion all-stock deal is expected to be completed during Salesforce's fiscal third quarter ending October 31, 2019

How NLP and Machine Learning Work Hand-in-Hand (Video)

SAS storyteller Tuba Islam highlights three key approaches to automation and machine learning in this clip from her presentation at Text Analytics Forum 2018.

Fashion retailer achieves 98%+ inventory accuracy with Oracle

By automating and optimizing retail process and workflow, KOJ has gained efficiencies and a significant reduction in labor costs

SimplerQMS and M-Files speed go-to-market for life sciences startups

Industry experts develop ready-to-use, validated quality management system to make cloud-based compliance solutions accessible to any life sciences business

AI and the Future of Maintenance (Video)

Serious Insights Founder & Principal Analyst Daniel W. Rasmus explains how AI can be used to narrow the window for maintenance in some organizations in this clip from his presentation at KMWorld 2018.

How Do Function Words Function in Text Analytics? (Video)

Kiki Adams, head of science at Receptiviti, explains stopwords, or function words, and why they matter in text analytics in this clip from her presentation at Text Analytics Forum 2018.

VyStar Credit Union improves security and customer experience

Verint helps financial services company enhance data security, protect member identity, and drive operational efficiencies

Kofax launches intelligent automation software platform and marketplace

The platform's embedded AI enables automatic recognition of people and documents, an understanding of content within communications, and access of knowledge centers

ABBYY and M-Files strengthen collaborative partnership to accelerate digital business transformations

New ABBYY integrations enhance AI-powered document management solutions 

The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse

Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey

CognitiveScale and Blue Prism join forces

Intelligent process automation combines the power of AI and RPA to drive efficient business processes and enhance customer experiences

Verint unveils new voice of the customer cloud solution

Combines digital leadership and listening at scale in the contact center

Are We Heading Toward a Too-Much-Data Problem With Text? (Video)

Basis Technology SVP, Global Public Sector Christopher Biow looks at the advancing glut of text and discusses the data management challenges it may pose in this clip from his presentation at Text Analytics Forum 2018.

Regions Bank selects IBM's AI to support next-gen CX

Watson has helped the bank to answer more than 1.5 million customer calls and 1.4 million banker questions

ABBYY to acquire TimelinePI to deliver digital intelligence for enterprise processes

Acquisition expands ABBYY's Digital IQ capabilities by combining content and Process IQ

Will AI make machines autonomous decision makers soon? (Video)

SmartLogic CEO Jeremy Bentley debunks myths about the power of machine learning in organizations in this clip from his presentation at KMWorld 2018.

Nucleus Cyber expands data protection for Microsoft Teams and Yammer

NC Protect identifies and secures sensitive data for enterprise social communications

Attivio and INRY join forces to bring AI-powered insights to the ServiceNow ecosystem

Helps companies using ServiceNow apply AI, machine learning, and NLP to mission-critical workflows in ITSM, customer service, and GRC

The Absolut Company taps Preservica to future-proof its 140-year history

Preservica's cloud hosted active digital preservation platform will be used to safeguard unique content such as advertising, posters, and product images for the company's brands including Absolut Vodka 

Hitachi Vantara introduces Lumada Video Insights

Advances in computer vision and machine learning have enabled video to be a rich source of insights that provide operational and CX intelligence

MarkLogic launches Pharma Research Hub to accelerate drug research and results

Speeds up the drug discovery process and fuels the use of AI

New trends in customer engagement: Q&A with eGain’s Anand Subramaniam

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning

The AI business value continuum (Video)

SmartLogic CEO Jeremy Bentley charts the business value of AI from automated to autonomous in this clip from his presentation at KMWorld 2018.

Pandora selects OpenText’s DAM platform

Pandora will originate and manage more than 35,000 annual audio and display ads with support from OpenText Media Management

How to Deliver an Actionable Knowledge Management Plan (Video)

Enterprise Knowledge Practice Lead Mary Little outlines a methodology for implementing an effective knowledge management strategy in this clip from her presentation at KMWorld 2018.

OpenText releases new cloud and hybrid offerings for SAP solutions 

Solutions help organizations manage data and documents on and off cloud, and are integrated with SAP's Intelligent Suite 

The Centers for Medicare & Medicaid Services (CMS) inks agreement with MarkLogic

MarkLogic provides CMS with a flexible and cost-effective migration to AWS, and supports "cloud-first" strategy 

Verint strengthens digital CX capabilities with AI-powered anomaly detection

New machine learning capabilities identify customer pain points and outliers in CX data

How to Deliver Knowledge That Goes Further (Video)

World Bank Senior KM Officer Pascual Saura discusses knowledge strategies that match contemporary corporate priorities built around short lifecycles and virtual spaces in this clip from his presentation at KMWorld 2018.

How e-discovery requirements are changing: 5 questions with Relativity CTO Keith Carlson

Keith Carlson, Relativity's new CTO, recently reflected on the role of unstructured data, changing views about data privacy, and how the e-discovery space is evolving

SolarWinds adds password management and privileged client knowledge management

New SolarWinds Passportal Suite is built for MSPs

AI helps Yuba County caseworkers manage paperwork

The agency will arm welfare staff with the Traverse from Northwoods to collect, view, and share case content from anywhere at any time

Hyland accounts payable connector framework strengthens integration with ERP apps

New framework improves UX and expedites organizations' ROI

Manifest MedEx selects Verato to improve EMPI and resolve duplicate records

Verato's smart "referential matching" technology will automatically resolve duplicate records missed by EMPI

Design Thinking for Tech Selection, Part 5: Test (Video)

In Part 5 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 5: Test.

The road to digital transformation: 5 questions with AvePoint’s Hunter Willis

SharePoint governance is largely a manual process for 50% of organizations—indicating that there are many organizations that have yet to fully understand the governance capabilities of Office 365, according to AvePoint/AIIM research

Design Thinking for Tech Selection, Part 4: Prototype (Video)

In Part 4 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 4: Prototype.

Centerbridge Partners to acquire IBM’s marketing platform and commerce software

Offerings to form standalone marketing and advertising technology company

Design Thinking for Tech Selection, Part 3: Ideate (Video)

In Part 3 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 2: Ideate.

The latest Facebook data breach—and how organizations can protect sensitive information

There are lessons to be learned by companies of all sizes from the recent data leak involving Facebook users' data, said ASG's Rob Perry

ExxonMobil to increase Permian profitability through partnership with Microsoft

The partnership includes an integrated cloud environment that collects real-time data from oil field assets spanning hundreds of miles

Sterling launches GloballQ to improve due diligence

Offers workflows, false positive remediation, and third-party communications

KMWorld 2019 call for speakers extended to April 21

KMWorld 2019 is seeking experienced knowledge, content, search, and enterprise experts who can provide practical, hands-on information, case studies, and instruction

Upland announces professional services automation solution suite

Knowledge-enabled suite includes resource management, project delivery, proposal automation, VoC, and new WorkCenter dashboard

Companies that scale digital innovation reap rewards  

New Accenture research reveals that high-performing businesses scale more than half of their proofs of concept and achieve higher-than-average returns on their efforts  

Healthgrades launches CDP for healthcare

Enterprise data platform will enable health systems to create a holistic patient view, eliminate data silos and improve patient experience

Design Thinking for Tech Selection, Part 2: Define (Video)

In Part 2 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 2: Design.

Pharmascience delivers life-saving drugs with real-time document management from OpenText

Solutions suite helps manufacturer manage complex and highly-regulated information management challenges

Volkswagen and AWS partner to transform automotive manufacturing

AWS will power the Volkswagen Industrial Cloud

Cambridge Semantics adds OpenCypher to AnzoGraph

Offers both RDF/SPARQL and OpenCypher graph data access

Adobe, Microsoft, and SAP announce new Open Data Initiative details

Industry partners join forces to connect data and gather insights fueled by AI and intelligent services 

Mindbreeze and BGH Tech Partner form strategic partnership

Collaboration focuses on the Latin American market

Smarsh prevents data loss and improves regulatory compliance for Microsoft Teams

Enables customers to identify and manage sensitive information before it becomes problematic

Design Thinking for Tech Selection, Part 1: Empathize (Video)

In part 1 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with phase 1: Empathize.

ENGIE Ineo implements Stibo Systems MDM solution

By converging MDM, BIM, and machine learning, ENGIE Ineo is forming a modern information management infrastructure

When to Use AI in KM (Video)

Red Hat Global KM Lead Onkar Chandel discusses common scenarios where AI benefits knowledge managers in this clip from his presentation at KMWorld 2018.

Innovations propel Espressive Barista beyond conversational chatbots

Enables next-gen digital transformation of ESM to improve employee self-help

Law firm taps document and email management solution for its evolving needs

iManage Work 10 and iManage Cloud supports collaboration and agility

FileWave launches channel partner program

Endpoint management solutions company expands sales channels

Ingenta unveils universal authentication and content system  

Ingenta Link helps publishers unify access control and marketing   

KMWorld 100 Companies That Matter in Knowledge Management 2019

Today's knowledge management products and services offered by leading companies put a high priority on getting information to users when and where they need it, while also keeping it safe from unauthorized access. Many also include newer capabilities such as AI, machine learning, natural language processing, and digital assistants as well as choices of on-premise or cloud deployment—or a combination of both.

The power of people-first data design (Video)

Lucidworks CMO Vivek Sriram discusses the challenges and benefits of using AI to moving from a data-centric approach to a human-centric approach with immersive, assistive experiences.

NC Health Information Exchange gets makeover with SAS Analytics and InterSystems

Secure patient data-sharing supports better care decisions, population health analysis, and lower health care costs

Contentful achieves AWS Digital CX competency status

Content infrastructure provider has demonstrated technical proficiency and proven customer success in content management workloads

VeriFyle adds digital signature capability to cloud sharing platform

New capability can be used in compliance with ESign, UETA, as well as the IRS guidance for electronic signatures for forms 8878 and 8879.

Deloitte, Kerry Logistics, and CargoSmart leverage blockchain to digitize global logistics

Distributed ledger technology speeds up approvals, provides updated and secure data for informed decisions

SurveyMonkey acquires voice of customer (VoC) tech provider for $80 million

Usabilla's user experience solution enhances SurveyMonkey's offerings and expands its international footprint

NICE Robotic Automation expands partnership with ABBYY

Offers comprehensive end to end digitization of business processes

How Organizations Can Reduce the Cognitive Burden (Video)

Sinequa director of product marketing Scott Parker discusses the importance of limiting the cognitive burden on knowledge workers at an organizational level in this clip from his keynote at KMWorld 2018

ManageEngine strengthens Microsoft Office 365 security

O365 Manager Plus adds Office 365 content search capability  

M-Files releases Global Intelligent Information Management Benchmark Report

More than 43% can't retrieve the documents and information they need remotely

Ripcord launches digital imaging robot

Enhanced functionality and portability play critical role in expansion and plans

Open Space Thinking and Entrepreneurship (Video)

Ingenuity founder and CEO Amy Wilkinson explains how to uncover new market opportunities

A Learner-Centric Approach to Next-Generation Work Skills (Video)

IBM's Phaedra Boinodiris discusses competency-oriented learning and next-generation work skills in this clip from her keynote at KMWorld 2018.

Catalina taps IBM analytics to aid in digital transformation

Catalina is embarking on comprehensive digital transformation to enable retailers and brands to seamlessly connect with consumers regardless of their location

Adlib teams up with Microsoft on content services

ECM market, traditionally focused on using technology to manage business data, is transitioning toward content services

AI Algorithms and the Black Box (Video)

Serious Insights Founder & Principal Analyst Daniel W. Rasmus discusses what makes machine learning algorithms inefficient in this clip from his presentation at KMWorld 2018.

Aprimo and Episerver form strategic partnership

Integrated solution offers marketing, CX, and e-commerce teams an automated, closed loop process to create and deliver content

What's the Best Way to Interact With Smart Appliances (Video)

Serious Insights founder and principal Analyst Daniel W. Rasmus discusses natural-language processing and smart appliances in this clip from his presentation at KMWorld 2018.

Kofax to acquire Top Image Systems

TIS' SaaS expertise will assist Kofax as it advances the secure cloud capabilities of its intelligent automation platform

Sterling Energy improves communications and CX with DocStar ECM

With DocStar ECM, Sterling Energy's invoice approval process has been reduced from a full day to 1 hour

Starbucks’ Howard Schultz and the sunbird model of entrepreneurship (Video)

Highlights from Ingenuity CEO Amy Wilkinson's KMWorld 2018 opening keynote, "Entrepreneurial Skills for Knowledge Sharing"

DocuVantage Embeds dtSearch for SaaS Contract Management

For online search through contracts and related documents, DocuVantage leverages the dtSearch Engine, which streamlines contract processing for SaaS clients

Ephesoft launches solution to bridge the gap in hybrid cloud workloads

Add-on application leverages high-performance cloud image processing in conjunction with Ephesoft's latest release of Transact 2019.1

Mimecast acquires Simply Migrate to expand data migration services

Acquisition of Simply Migrate will offer customers and prospects a faster, less expensive, and more reliable path to the Mimecast cloud

Alphabet’s growth equity investment fund invests in Collibra

Data governance and data catalog software vendor surpasses $1 billion valuation 

Nuxeo enhances content services platform

LTS 2019 extends Nuxeo's focus on helping enterprises transform their businesses with content and data

Nintex announces e-signature solution powered by Adobe Sign

New partnership makes e-signatures natively available within the Nintex Process Cloud

The state of knowledge graph adoption and AI (Video)

Semantic Web Company CEO Andreas Blumauer discusses the current status of knowledge graph technology vis a vis AI in this clip from his keynote at KMWorld 2018.

HaystackID acquires e-discovery MSP eTERA

Accelerates company's managed services growth with addition of subscription and contracted e-discovery expertise, relationships, and infrastructure

Morgan Stanley chooses Yext Brain to help manage financial advisors' digital knowledge

Yext Knowledge Engine enhances financial advisors' digital presence and increases prospecting success through digital KM

Are we mismanaging knowledge because of corporate ADD? (Video)

Highlights from "FLAT ARMY" author Dan Pontefract's KMWorld 2018 keynote, "Think Creatively and Make Better Decisions."

Ontotext releases GraphDB 8.8

Now offers plug-in for MongoDB

Contact centers to the rescue

In times of crisis, contact centers are on the front lines of CX, according to Verint Systems' Kelly Koelliker

The City of Fort Worth achieves business transformation with BP Logix

Fort Worth is the 15th-largest city in the U.S. and the fifth-largest city in the state of Texas 

Skuid joins the MuleSoft Technology Partner Program to accelerate digital transformation

No-code cloud application platform provider works with MuleSoft to unlock customer data

Exterro’s Winter 2019 product release expands AI and integration with Microsoft Office 365

Major enhancements to Office 365 integration and release of AI-driven early case assessment capability

H&R Block chooses eGain for AI-powered customer engagement

Tax preparation expert is using eGain Virtual Assistant for on-demand help

Accenture snaps up Knowledgent

With the acquisition of Knowledgent, Accenture can accelerate data services to clients

Content automation emerges to extract value from fast-growing data stores

As organizations increase their embrace of digital transformation, there is a greater appreciation for the value of content automation to deliver information quickly and effectively to both customers and employees, according to new research by Information Today, Inc. and Quark Software, Inc.

Upland Software Acquires Adestra for $60 Million

Addresses customers' need for multiple intelligent, inter-connected communications channels that integrate with key platforms to engage across the entire customer journey at scale

Verint to acquire ForeSee

Creates comprehensive omnichannel cloud VoC portfolio

OpenText buys Liaison Technologies

Acquisition extends OpenText business network and cloud leadership

Western Digital updates business processes with Oracle Cloud

Western Digital combines core business systems on Oracle ERP Cloud to deliver greater business intelligence, agility and value to customers

MathWorks Introduces Sensor Fusion and Tracking Toolbox

Improves workflow for engineers designing, simulating, and analyzing systems fusing data from multiple sensors

Contentful Adds $33.5 Million in Series D Funding to Deliver Content Infrastructure for the Modern Technology Stack

Funding will be used to expand strategic partnerships, deepen third-party integrations, and empower digital content practitioners

How Improper Document Management Inhibits Employee Productivity

Report reveals 96% of employees face difficulty finding most recent versions of documents

RelativityOne Launches in Australia with KordaMentha

The advisory firm KordaMentha becomes the first company to offer the SaaS product in Australia

Physicians improve patient treatment with and LucidWorks Fusion

Doctors now have the most relevant research for more than 12,000 disease states at their fingertips

Macalester College Gets Smart About Content Management

Hyland's content services platform will eliminate data silos, improve data security and streamline processes

BA Insight’s ConnectivityHub Extends Elastic into the Enterprise Search Market

More than 50 ingestion connectors available for Elasticsearch and Elastic Cloud

Alfresco Enhances Digital Business Platform

Alfresco Software supports Amazon EKS and Amazon Glacier, delivering capabilities that lower storage costs while increasing speed and scalability

Relativity and ACEDS Announce New Reciprocal Recertification Credit Partnership

Collaboration will provide both ACEDS- and Relativity-certified professionals with continuous education opportunities in ediscovery

Top U.K. law firm implements iManage RAVN Insight to transform knowledge management

AI-powered application helps top Howard Kennedy LLP find and access relevant information, unlocks the value of their work product

AppTek Announces More Than 200 Language Pairs for Machine Translation Platform

Expanded capability enables enterprise organizations to integrate bi-directional translation of text into communication and commercial applications

Intranet DASHBOARD Changes Name to GreenOrbit

New branding reflects a focus on moving the intranet industry forward by taking the complexity out of digital workplaces

Gonzaga University gives Oracle Cloud high marks

Leading private university accelerates innovation and drives business transformation

Nuance to Sell Document Imaging Division to Kofax for $400 Million

Nuance to sharpen focus on conversational AI- and cloud-related technologies

Cloudtenna Releases DirectSearch and DirectSearch Core for Global File Search

File search infrastructure faces requirements that go beyond the footprint of traditional search infrastructure used for log-search and site-search

Ephesoft Launches New Global Partner Program

Addresses increasingly diverse partner ecosystem and the shift toward cloud-based solutions

ABBYY Recognition Server Rebrands as ABBYY FineReader Server

The server-based OCR service joins the FineReader product family

Hanor works leaner With DocStar

Tenth largest pork producer in the U.S. is increasing efficiency with DocStar ECM

6 Essential Skills for Expanding Intelligence and Knowledge Sharing

There are six essential skills that everyone can learn from successful entrepreneurs, says Amy Wilkinson, who delivered a keynote at KMWorld 2018 in Washington, DC this week

Tips for Creating a Culture of KM-Enabled Change

Key strategies for enabling KM-enabled organizational change were explored at KMWorld 2018

MindTouch Knowledge Management Platform Achieves KCS v6 Verification

Verification signifies proven knowledge management best practices and techniques

The Importance of ‘Smart’ Taxonomy- and Ontology-Enabled Resources

Taxonomies and ontologies are seeing a resurgence of interest and usage, according to a keynote at Taxonomy Boot Camp 2018

Taxonomy 101 – Key Terms and Concepts

At Taxonomy Boot Camp 2018, Heather Hedden, author of The Accidental Taxonomist, presented a "Taxonomy Workshop," a wide-ranging introductory taxonomy tutorial

Best Practices for Taxonomy Governance

In a presentation at Taxonomy Boot Camp 2018, Joseph A. Busch, founder and principal, Taxonomy Strategies, shared the rationale and best practices for taxonomy governance processes

What Sandwiches, Categories, and Ethics Have to Do with Machine Learning

In a machine learning context, taxonomists must be careful with categories and naming not only because it's ethical—but also because machine learning is a garbage in, garbage out operation

The Need for Taxonomy Skills in the New World Of AI

Taxonomy roles are going to become more important because machine learning systems must have well-tagged content in order to create useful models

How the Knot Leverages Taxonomies and ML to Help Enable the Perfect Wedding

Preparing data for machine learning involves identifying what data can (and should) be collected to improve the product in the future

Shell drives industry transformation and innovation with Microsoft

Collaboration with Microsoft gives Shell a solid digital platform

2018 KMWorld Promise and Reality award finalists: KM Promise Award

The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment.

2018 KMWorld Promise and Reality award finalists: KM Reality Award

To be considered for the Reality Award, the knowledge management program must be in place for at least one year, receive support from senior management, and have defined metrics to evaluate the initiative and its impact on organizational goals.

Preservica and Enwoven Partner to Unlock the Power of Company and Brand Stories

Helps create narratives that draw on authentic corporate and brand heritage

Oil company integrates service and information management

Apex Oil Company combines enterprise service management solution Cherwell with M-Files for enhanced document management

CallMiner Updates Real-Time Speech Analytics Platform

Enhances scalability, speed to insight, and integration with existing agent desktops and workflows

Oracle Puts Data First to Eliminate Customer Blind Spots

Oracle CX Unity enables view into customer interactions across channels and applications

Converseon.AI Launches Library of Pre-Built AI-Powered Language Models

Accelerates the adoption, value, and use of social listening data

Hugo and Freshworks Announce Integrations to Power Customer Engagement Suite

Hugo translates customer insights into work for other teams, improving team alignment and velocity

Tableau Unveils New Product Roadmap

Introduces new way to interact with data through natural language

Preparing for California’s New Data Privacy Act: Q&A with ASG’s Rob Perry

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply.

Contract Leasing Corporation Implements Digital Business Solution on BP Logix

Digital technology platform enables business transformation

SecOps firm transforms CX and contact center operations

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience

United Records Management Becomes URM Technologies

Company rebrands to reflect its forward-thinking mission, services, and technology offerings

Ontotext Releases GraphDB 8.7

Offers vector-based concept matching and better scalability, performance, and data governance

Iron Mountain Announces Cloud-Based Content Services Platform Powered by Google Cloud's AI and Machine Learning

The InSight SaaS content services platform unlocks value from data to drive revenue and better decision making

CallMiner and Medallia Partner to Empower Voice of the Customer Insights with Direct and Indirect Feedback

Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data

Insurance company works with OnBase as part of technology transformation

OnBase will act as the content services platform, helping to eliminate data silos

Louisiana hospital works with Health Catalyst to improve analytics

The Health Catalyst DOS transforms raw data from virtually any data source into "deep data"—data that is meaningful, actionable, and provides actual business value

Quark Unveils Smart Content Toolkit in New Release of Content Automation Platform

Smart Content Designer and Smart Content Builder Toolkits enable rapid deployment of content automation

LabKey and Linguamatics Partner to Extract Clinical Insights from Big Data in Healthcare

NLP data management solution improves clinical data abstraction and curation

Melissa Improves Healthcare Data Management with Compliant, On-Premise Tools

Accelerates patient onboarding and routing to physicians

Smarsh and Actiance Finalize Merger

Combined forces to redefine archiving under the Smarsh brand

Veeva Introduces Single Application to Manage All Clinical Trial Data

Provides complete and concurrent clinical data for faster insights and execution

Lexalytics Makes First Foray into Document Data Extraction Market

Enables hybrid analysis of structured and unstructured data from corporate document

Stoel Rives chooses Casepoint for cloud-based e-discovery

The selection was the result of an extensive, 1-year evaluation process involving assessments by the firm's information security, litigation support, and litigation practice teams

Blue Prism and ABBYY Integrate Optical Character Recognition Capabilities with Enterprise-Grade Robotic Process Automation

Blue Prism adds Visual Perception skill to its Digital Workforce via ABBYY FlexiCapture, giving enterprises more data extraction and insight capabilities

iSoftStone Joins Nuxeo Partner Program

Technology solutions and services provider is integrating the Nuxeo content services platform into its portfolio

Law firm selects email and document management solution as part of technology overhaul

iManage Work delivers against a blueprint of stringent document management requirements

Magnitude Gateway Delivers Unified Data Access

Magnitude Software launches universal connectivity platform

Insight Venture Partners Acquires Episerver

Investment will power the marketing technology and digital commerce company's growth

Information Builders Launches New WebFOCUS Platform for Unlimited Intelligence

WebFOCUS BI and analytics platform combines ease of use with the solution's scalability

Talend helps healthcare analytics company gain insights from real-world data in the cloud

DRG uses Talend Cloud to provide healthcare market intelligence

Datawatch Panopticon Joins Confluent Partner Program

Confluent has verified that the Panopticon Streaming Analytics platform properly integrates with and supports the Confluent platform and Apache Kafka

Veritone Acquires Wazee Digital for $15 Million

Expands digital asset monetization capabilities

ECi Software Solutions Buys Vineyardsoft

Acquisition extends the benefits of Vineyardsoft's business activity monitoring software to ECi's broader customer base

Intraspexion Embeds dtSearch

Litigation prevention software adds document filters and text retrieval capabilities

The General improves the digital experience for customers

The General uses eGain for customer self-service on its website and will soon roll out eGain's cobrowse technology

Cloud Customer Experience Platform Launches New Speech and Text Analytics and Omnichannel Social Capabilities

CXone helps organizations improve CX, better reach Millennial and Gen Z customers, and address GDPR requirements

PoolParty Introduces GraphEditor in New PoolParty 7.0 Release

Knowledge graphs and graph-based data, in general, are becoming increasingly important for addressing various data management challenges

OpenText Adds New Products for Legal Tech Market

New cloud application for legal and a growing suite of offerings for legal customers

Aptus Health fast-tracks analytics with automation

After implementing a cloud-based data vault using WhereScape Data Vault Express for Snowflake, the company can now respond more quickly to business questions, better evaluate historical trends, and get a more complete picture of its many datasets

M-Files Online Future-Proofs Information Management with Cloud-Readiness

Offers AI-powered information management in the cloud and on premise that directly connects to existing file shares and SharePoint without requiring data migration

New Xerox Production Scanner Offers Parallel Scanning

Under a trademark licensing agreement, DocuMate 6710 will be manufactured and marketed by Visioneer

CoreStack Announces Partnership with Karthik Consulting

CoreStack products have been added to the United States General Services Administration (GSA) Schedule

iManage Enhances Document and Email Management Platform

Adds new Apple Mac support and Google Gmail integrations, as well as new email filing features on the iPad

Nuxeo Announces Updates to its Content Services Platform

With the new release, the Nuxeo platform can now manage binary content "in place"

Money transfer specialist selects cloud content management

OFX selected Box to replace its on-premise file servers and migrate all its content to the cloud for greater control and flexibility

BP Logix Launches AI-Enabled BPM with Process Director 5.0

Process Director's patented technology supports digital transformation

Looker adds key ingredient to burger chain’s recipe for success

Before Looker, Five Guys JV's reporting was a time-consuming process that required input from the development team

FileTrail Advances Information Governance with New Matter Mobility Tools

Upgrades to FileTrail GPS, Governance Policy Suite, help law firms improve compliance and save money

Attunity Awarded Renewed Supplier Status on U.K. Government’s Digital Marketplace for G-Cloud 10 Framework

Data integration solution is available on the latest release of the Digital Marketplace created for U.K. public sector departments and organizations

Ringtail Announces Version 9.5 of E-Discovery Platform

New social network analytics and improved export options highlight latest release

InterSystems IRIS Data Platform Now on the Google Cloud Platform Marketplace

Unified data platform available for instant access and easy deployment

New Veeam Backup for Microsoft Office 365 Version 2 Adds Data Protection for SharePoint Online and OneDrive for Business

Veeam Backup for Microsoft Office 365 introduces more than 50 new features

New Research Finds that Workers Use Average of 6.3 File Silos

OneDrive and Google Drive were the most popular cloud file storage services, used by 53% of respondents each, with Dropbox used by 45%, followed by Box at 32%

Hitachi Vantara Snaps Up REAN Cloud

Deal will extend Hitachi Vantara's cloud portfolio and managed services capabilities

DocuWare Expands Web Forms Feature Set for Information Management

Enhanced web forms enable clearer data capture

Federal IT Solutions Company Agile Defense Partners With MinerEye Data Governance and Cloud Migration Solutions Provider

Agile Defense will offer MinerEye's Data Tracker as part of its cloud solutions portfolio

Intelligent Migration Solution Deployed for U.S. Federal Government

As part of the department's migration to Office 365 and SharePoint Online, file share content will be cleaned up, de-duped, tagged, and classified with metadata

Alfresco Achieves DoD 5015.02 Chapter 3 Certification

Alfresco Governance Services delivers a scalable repository to manage content and records

CloudJumper Unveils Cloud Workspaces for Microsoft Azure

Provides increased visibility into the user's Azure, Office365, and Cloud Workspace experience

Concord Contract Management Platform Now Offered on the Salesforce AppExchange

Enables accelerated time-to-revenue through streamlined contract management, negotiation, and signature

CallMiner Eureka Starter Now Available on AWS Marketplace

Eureka Starter puts speech analytics within reach for organizations of all sizes using Amazon Connect

Aktana Adds New Product Integrations with Salesforce for the Life Sciences Industry

Integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI

OpenText Launches OT2 Platform

Hybrid-cloud platform enables developer-ready microservices

Doc.It Expands Document Management Options

New products address accounting firms' growing demand for productivity and risk management

Konica Minolta Extends Technology Ecosystem with FORZA ERP Consulting Services

Acquisition of MWA delivers next-generation ERP solution for channel partners

Magnitude Software Acquires SAP Business Analytics Vendor

Strengthens Magnitude's position in SAP ecosystem

Yotpo Adds New Suite of AI-Powered Solutions

Helps brands display the most effective user-generated content

Kofax Robotic Process Automation Software Creates Smarter Robots

Kapow 10.3 adds AI, machine learning, and other enhancements

Doxly Completes NetDocuments Integration

Creates a direct connection between legal documents drafted and stored in NetDocuments to the deals they are associated with in Doxly

Workday Acquires Adaptive Insights to Accelerate Finance and Business Transformation in the Cloud

Workday intends to combine the Adaptive Insights Business Planning Cloud with its suite of applications for finance and HR

FileCloud Introduces Metadata System Across Private and Hybrid Cloud Storage for Enterprise Content Discovery

Metadata and tagging allows search, organization, auditing, and management capabilities across on premise, hybrid, and public cloud storage

TrustArc Expands Partner Program for Post-GDPR ‘Enforcement’ Era

The partner program expansion builds upon the foundation TrustArc has built over the past 20 years providing compliance solutions to end-user organizations

Nuance Power PDF 3 Enhances Worker Productivity with New Capabilities

Helps digital workers to secure information, drive efficient document workflows, and increase business performance

dtSearch Announces New Release of Product Line

dtSearch enterprise and developer products instantly search terabytes of online and offline data with over 25 search options

OpenText Announces Availability of Two New Cloud Offerings for SAP Solutions

The solutions join other cloud-enabled offerings to support OpenText customers in their digital transformation efforts

Hyland Healthcare Releases New Solutions to Advance Enterprise Imaging in Healthcare

NilRead release 4.3 and PACSgear Image Link Encounter Workflow address imaging challenges within specialties and across healthcare organizations

FileCloud Announces ‘Pattern Search’ for GDPR Compliance

With the new Pattern Search feature, administrators and auditors can centrally look up sensitive data and instantly identify whether any files have been shared inappropriately.

Veritas Provides Data Protection and Governance for Microsoft Office 365 Environments

New SaaS offerings help organizations establish enterprise-grade data management practices with automated protection and governance for their Office 365 environments

Unifi Software Announces New AI Capabilities to Improve Data Cataloging and Discovery

Unifi now automatically discovers similar datasets and auto-recommends search queries using AI and advanced NLP Launches One of the First Enterprise Applications with Microsoft Graph Integration Launches One of the First Enterprise Applications with Microsoft Graph Integration

MarkLogic 9.0-5 Improves Automation and Secure Data Integration

MarkLogic 9.0-5 is part of a continuing mission to make MarkLogic easier to use and more automatic

Dialpad Acquires TalkIQ to Bring Voice-Driven AI to Business Communications

VoiceAI delivers real-time voice insights

Startup Cloudtenna Solves Enterprise File Search Problem with DirectSearch

New tool finds files across multiple locations, clouds, and collaboration apps

NetDocuments OCR Enables Advanced Document and Image Management

NetDocuments will deliver OCR and image compression functionality as an optional, built-in feature to law firms and corporate legal and compliance departments

New ASG Release Helps Global Enterprises to Continuously Audit and Extract Actionable Insights

Adds support for Apache Spark Data sources, rapid data extraction rule management, and third-party data visualization to automate data-centric business processes at scale

ABBYY Introduces FineReader Engine 12

New version of SDK allows integration of text recognition, PDF conversion, and data capture into applications running in virtual and cloud environments

Oracle Acquires

Adds data science platform to the Oracle Cloud, helping customers to fully utilize machine learning

8x8 Buys MarianaIQ to Strengthen AI Capabilities for Enterprise Communications

MIQ brings deep learning capabilities to the X Series to transform both employee and customer experience

Hitachi Data Instance Director v6.5 Offers Non-Disruptive Data Governance Copy Services

New capabilities help organizations reuse and monetize their unstructured backup data

Yext for Insurance Brings Digital Knowledge Management to Insurers

Comprehensive solution helps insurance agents and providers to control the public facts about their brand in one platform

ServiceNow Acquires Parlo AI Workforce Solution to Enhance Natural Language Capabilities

Parlo's natural language understanding engine enhances ServiceNow's native AI capabilities

Linguamatics Automates Critical Insights Discovery in Real-Time with NLP

New release broadens ETL and enterprise workflow applications in healthcare and life sciences

Bright Pattern Integrates with Google to Provide Text-to-Speech

Provider of omnichannel contact center software now integrates with Google in order to provide new features to customers

Teleopti Elevates Workforce Management Software with AI

Understanding that every company is different, Teleopti has developed AI functionality that automatically learns from customer data, creating and setting shift categories specifically for each contact center

Redbooth Delivers AI-Based Predictive Task Management Capabilities

Machine-learning improves task and project management with "Smart Redbooth"

EPAM Launches InfoNgen 7.0 to Improve Actionable Insights

InfoNgen uses machine learning to enable companies to gain actionable insights through access to an expanded universe of structured and unstructured data

K2 Simplifies Workflow Development

K2's SmartAssist technology has been extended to provide more intelligence in the design phase to make workflow development easier

Docxonomy Announces Intelligent Search and File Management Solution

Search platform lets businesses find, use, and share their content

Lucidworks Adds $50 Million in Growth Funding

Lucidworks wants to solve the "last mile" problem in AI which is how to ensure that the users who can most benefit from insights can discover them without needing to have advanced degrees in data science

Smart Communications Launches Spring 2018 Release

Designed to make customer conversations smarter

Looker Unveils Integration with Workplace by Facebook

Brings data into workflows through collaboration platform

NetDocuments Advances Interface Usability

With 18.1 Global Service Release, updates include one-click document access and quicker search results for law firms, legal departments, and corporations

iManage Improves Security Policy Manager and Threat Manager to Enable Better Control of Confidential Data

New threat detection and information governance capabilities enable firms to better detect attacks and automate need-to-know security at scale

Preservica Helps Meet GDPR Obligations

Suite of new GDPR enhancements helps improve classification, search, and reporting for long-term personal data

Melissa Launches Clinical Data Quality Solution Powered by Machine Reasoning

Druginator allows organizations to verify, append, and autocomplete of pharmaceutical names, variants, and dosages

OpenText Extends Security Across the Intelligent and Connected Enterprise

OpenText Release 16 Enhancement Pack 4 Offers Secure Platform for AI, IoT, Content Services, and Extreme Automation

Templafy Partners with iManage

Collaboration focuses on document creation and collaboration solution for large law firms

ASG Technologies Enables Modern Data Governance with Data Intelligence 9.5

New release enables business users to find, understand, enrich, and share data, and to prepare for sustainable GDPR compliance

Powering Your Organization with Flexible, Smart Collaboration

A recent KMWorld webcast looked at the smart collaboration tools and policies that can help make organizations more successful by enhancing knowledge sharing, fostering teamwork, and connecting people with information

Harbinger eDiscovery Announces Version 2.0 of the Harbinger Review Platform

Adds features to improve productivity

SpringCM Smooths Path to GDPR Compliance

SpringCM helps companies to better protect and manage personal data in a manner that complies with the requirements of GDPR

Xillio Offers Free File Share Analysis Software to Ease Content Migration Projects

The network drive is mapped, revealing duplicate files and folders, total size, and ROT content

Square 9 Announces New Release of GlobalSearch C2 Cloud Hosted Enterprise Content Management

Offers enhanced, scalable, and intuitive cloud ECM services

Yext Knowledge Assistant Gets Smarter

Yext's spring '18 product release includes new capabilities for Yext's Conversational UI, competitive intelligence, and reviews Unites with SpringCM

Strategic partnership around SmartCloud Connect powered by eases document lifecycle management through Outlook and Gmail

AccuSystems Unveils New User Interface for Document Management System

AccuAccount is designed specifically to support the management of commercial loan portfolios and credit files

Melissa Extends Informatics Capabilities

Combining machine reasoning with Melissa's data quality tools and services provides greater interoperability among complex data integrations

Ephesoft Unveils Mortgage Smart Document Capture Platform

SaaS cloud solution tailored for mortgage processing will improve deployment time by 80% and accelerate processing time

Verint Adds New Intelligence Capabilities to Help Organizations Anticipate, Identify and Mitigate Risk

Enhancements to Verint Situational Awareness Platform and Enterprise VMS include new analytics layers and advanced integrations

Gainsight Enhances Platform and Framework for Customer Success

New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale

Oracle AI Advances Customer Experience Management

New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video

FileCloud Adds GDPR Support Across AWS and Microsoft Azure

Regulations for GDPR compliance go into effect in May 2018

Catalyst Acquires TotalDiscovery

Adds legal hold and collection technology to its e-discovery platform

Konica Minolta Debuts Marketing Planning and Analytics Platform

Combines data in one platform for 360-degree visibility to improve campaign forecasting, evaluation, and measurement

TCN Enhances Cloud-Based Contact Center Platform with Speech Analytics

TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience

GoodData Launches Analytical Insurance Solutions to Improve Insurance Claims and Underwriting Processes

Underwriting Insights and Claims Insights aim to enhance customer experience and satisfaction

Proofpoint Enterprise Archive 4.0 Reduces Time and Cost

Enhancements e-discovery workflow and compliance while complementing Microsoft Office 365

Kintone Expands Reach of Low-Code Application Development Platform

AscendWare.Net and Magma Digital have joined Kintone's partner program to speed application development and delivery

Conga to Acquire Counselytics to Bolster Intelligent Document Automation Capabilities

The acquisition will add the ability to harvest contract content, converting unstructured data to actionable intelligence

Nuance OmniPage Server 2 Delivers More Comprehensive and Powerful Document Conversion

New features include an enhanced user experience, integrated document classification capabilities, and expanded language support

IntelliChief ECM Introduces Mobile Workflow on the Go

Enables users to access, comment and approve details in documents for their company projects and transactions

Machine Learning Challenges will be Explored in Data Summit 2018 Keynote

Data Summit will take place May 22-23, at the Hyatt Regency Boston, and the Cognitive Computing Summit will be co-located at the event

ASG Technologies Unveils Mobius 8.0

Empowers enterprises with more intelligent information management capabilities

Adobe Unveils New Capabilities Spanning Adobe Experience Cloud and Adobe Cloud Platform

Adobe Cloud Platform includes a new unified customer profile, Adobe Sensei services, and (GDPR) readiness

New Updates to Adobe Scan

With the updated Adobe Scan, users can adjust the cropping and cleaning of an individual page within a multipage PDF

Clarabridge Announces Platform Updates to Enable Deeper Customer Insights

Enhancements provide tools to detect and prevent customer churn

Io-Tahoe Announces Availability of Machine Learning-Driven Data Discovery Platform

Adds data catalog feature to enable data governance, enhance data management and achieve compliance for data-driven enterprises

Algolia Acquires SeaUrchin.IO

Adds deep search insights capabilities and strengthens Algolia's new query analytics and click tracking solutions

Capturing Value with Cognitive Computing at Data Summit 2018

Data Summit will take place at the Hyatt Regency Boston, May 22-23. The Cognitive Computing Summit will be co-located at the event.

Nuance Introduces Healthcare Workflows

Combined print, capture and conversion solutions help healthcare organizations to increase productivity, enhance efficiency and drive document security

ASG Adds New Capabilities for Ensuring Sustainable GDPR Compliance

The ASG Enterprise Data Intelligence solution enables organizations to identify, manage, and govern personal data

Anexinet Enhances Listenlogic with AI and Ensemble Machine Learning Capabilities

New improvements turn internal and external unstructured data from all omni-channel sources into meaningful sales and customer service insights

Opening Up the SQL Ecosystem to Advantages of Graph Technology

As customers look to analyze data that is increasingly inter-connected and linked, they will be able to leverage their existing database query skills

ClearDATA Releases C2 Compliance Dashboard

Available on AWS Marketplace

ASG Technologies Acquires Mowbly’s Process Mobility Platform

Integration with ASG's enterprise information management solutions will support digital transformation with new business process management capabilities

Coveo Intelligent Search and AI-Powered Recommendations Integrates with Microsoft Dynamics 365

Coveo for Microsoft Dynamics 365 brings any content ecosystem securely into Dynamics to personalize digital interactions for customers and employees

TigerGraph 2.0 Introduces Real-Time MultiGraph Collaboration Service

TigerGraph 2.0's graph analytics collaboration service allows multiple groups to share one master database for access to real-time updates and collaboration

ABBYY Partners with Lifeboat Distribution

Lifeboat will distribute ABBYY FineReader and Recognition Server in North America

SAS Enriches AI Offerings with New ML and NLP Software

SAS Visual Text Analytics allows users to prepare data for analysis, visually explore topics, build text models and deploy them within existing systems or business processes

Lucidworks Launches Fusion 4 with AI and Portable Applications

Updates include a more feature-rich platform that can deliver applications across multiple architectures

Dropbox Files for IPO

Founded in 2007, the cloud storage company provides what it describes as a cloud platform for information sharing and collaboration

Symphony Ventures Launches GDPR Compliance Capability

Partnering with IT Governance, Symphony will help global enterprises meet and maintain regulatory compliance using intelligent automation technologies

Priority Software Collaborates with Microsoft to Support ERP Customers on Azure

Enables Priority to enhance its cloud-based ERP solutions

Datawatch Acquires Data Science Platform Leader Angoss Software

Acquisition will augment Datawatch's Monarch data intelligence offering

Pitney Bowes Improves Data Accessibility

The new Software and Data Marketplace aims to eliminate current market data challenges business leaders face

SearchBlox Offers Cloud Search

Offers alternative to soon-to-be-discontinued Google Site Search

Canon Solutions America and Agile Cybersecurity Solutions Join Forces

Partnership addresses pervasive cyberthreat

ExactRisk Adds New E-Discovery Solution

Delivers the next generation in secure and streamlined e-discovery

Cognitive Computing Summit is Coming to Boston May 22-23, 2018

Cognitive computing promises to change how we live and work dramatically—but how should organizations prepare now and where should resources be placed to get the greatest return in the coming era of cognitive computing?

Extensis Unveils Portfolio Workflow Automation

New workflow engine turns time-consuming digital asset management tasks into automated workflows

Copyright Clearance Center Launches RightFind Insight

Solution harnesses semantic enrichment of documents with full-text search to accelerate the delivery of relevant scientific content and discovery of insights

M-Files Partners with FileFacets to Enable Direct Data Access to Key Business Systems

FileFacets Connector technology provides access to content and data in OpenText, Documentum, IBM, FileNet, and others

A2iA Releases New Versions of Mobile SDKs

New releases offer expanded global footprints, improved automatic image capture, and enhanced extraction capabilities

AgreeYa Solutions Takes On Site Administrator and Recovery Manager for SharePoint

Expands suite of SharePoint solutions

Thomson Reuters Introduces Data Privacy Advisor

New research solution brings artificial AI together with legal and regulatory content

NetDocuments Announces AI Marketplace with Kira Systems Participation

Gives lawyers insights to relevant or risky language in documents, and CIOs flexibility to deploy solutions optimized for the task

Actiance Partners with Relativity to Streamline E-Discovery

Delivers more than 90 content sources for processing and downstream legal review

CloudNine Automates E-Discovery Preservation and Collection

Cloud-based offering integrates and automates targeted preservation and collection capability into platform

PandaDoc Adds Key Product Updates

Document management platform introduces enhanced CPQ and mobile features

Axway Partners with Elastic Beam to Leverage AI for API Security

API behavioral security capability combined with Axway AMPLIFY API Management helps organizations thwart cyberattacks

NGDATA Enhances Customer Data Platform

Lily now supports multiple languages so that the Lily UI can be displayed in different languages for different users.

TeamViewer Launches Dedicated IoT Solution

TeamViewer IoT makes devices IoT-ready and supplies a means to monitor, access, and control them

FileCloud Announces EFSS Platform to Integrate Windows File Servers with IaaS Clouds

ServerSync enables cloud access for on-premise Windows file servers

Marlin Equity Partners Acquires Majority Stake in Talkwalker to Drive Global Growth

Acquisition helps accelerate Talkwalker's international expansion of its leading AI-powered listening and analytics software

Infosys Launches Business Assurance Store to Drive Productivity and Accelerate Business Agility

The solution uses machine learning tools for traceability, knowledge clustering, and optimization

Adobe Campaign Releases Connector for Hadoop

Gives marketers direct access to their big data

Panasonic Partners with Foxit on PDF Compression

Foxit Software technology to be bundled with Panasonic scanners and renamed PremierCOMPRESSION

Measured Search Rebrands as SearchStax

Company will focus on delivering benefits of open source search and cloud to mid­-market and enterprise customers

GRM Pioneers New Actionable Analytics Tool

GRM's analytics tool provides integration into daily operations to give companies the ability to react in real-time

FileTrail Integrates Retention Management and Document Management with Automated Connectors

Provides law firms with a holistic approach to RM/DM

Catalyst Analytics Delivers Business Intelligence for Legal Departments

Makes data-driven decisions across legal and compliance matters available in a single view

Nuance Power PDF Now Available on Ingram Micro Cloud Marketplace

With this agreement, the Nuance solution is available through a perpetual and subscription offering

Igloo Software Fuels Growth Through Partnership and $47 Million Investment

Frontier's investment will accelerate Igloo's "go-to customer" digital workplace strategy

Esker Partners with Optima ECM Consulting

Alliance is designed to accommodate Esker's growth while enhancing solutions offered by Optima

Zia Consulting Announces Strategic Partnership with ASG Technologies

Joint effort will deliver capture and content solutions on ASG's Mobius platform

Aptean Expands Text Analytics Capabilities with Acquisition

TheySay provides advanced text analytics and emotional intelligence solutions

Magnitude Software Expands Solutions for SAP Customers with Purchase of Innowera

Together, Innowera and Magnitude aim to deliver solutions that unify the enterprise across increasingly fragmented application environments

LexisNexis Adds Lex Machina’s Attorney Analytics into Online Legal Information Solution

Lex Machina Legal Analytics platform helps to give attorneys an advantage at trial

Data Dimensions Teams with NLP Logix to Add AI to Solutions

Alliance will help position Data Dimensions as a leading provider for outsourced shared services and expand into new markets

Lexalytics Launches New Artificial Intelligence Development Platform

Helps customers quickly build, customize, and deploy natural language processing applications

PossibleNOW Partners with Scribe Software to Enhance Data Integration Services

Partnership enables PossibleNOW to better facilitate connectivity between MyPreferences and customer products

M-Files 2018 Introduces Intelligent Metadata Layer

Uses artificial intelligence to eliminate information silos and simplify the user experience

Konica Minolta Mobile Print Enhances On-The-Go Printing

New offering boosts value of company's compatible MFPs and production print engines with easy document management

Automation Anywhere Adds New Features for Digital Workforce Platforms

Automation Anywhere Enterprise version 11 offers workload management, Citrix automation, and bank-grade security

Quark Acquires Enterprise Sales Enablement Solutions Provider

Docurated will integrate with Quark content automation platform

Host Analytics Furthers Enterprise Performance Management with New Modeling and Dashboard Capabilities

Fall17 release of EPM platform improves finance and operations alignment, agility, and decision making

Plustek Announces the MobileOffice AD480 Document and Card Scanner

Desktop scanner is designed for digital transformation initiatives

Konica Minolta Joins HPE’s Partner Program

Expands industry partnerships in support of Konica Minolta's Workplace Hub technology

NetDocuments Completes Purchase of Collaboration Solution ThreadKM

Cloud-based document and email management provider acquires ThreadKM, the matter-based collaboration and agile project management solution

ABBYY Real-Time Recognition SDK Adds Instant Livestreaming Video Data Capture

Point and capture functionality automates data entry on mobile devices for faster transactions

Xillio Unveils Cloud-Based Developer API for Content Integration

The API allows for fast development of integrations between applications and content repositories

Axway Adds More Than 40 New Enhancements to AMPLIFY Data Integration and Engagement Platform

Improvements span API management, file transfer, application development, and data analytics capabilities

TIBCO Snaps Up Alpine Data

Adds Collaborative Project Management for Advanced Analytics

Caspio Low-Code Platform Releases Visual Development Tools

Enables non-developers to define custom application logic using a visual drag-and-drop editor

Accenture Insights Platform for Government Receives FedRAMP Authorization

Accenture Insights Platform for Government (AIP for Government) is an industry-specific configuration of Accenture's patented AIP platform

K1 Investment Buys Actiance

Combination of Actiance and Smarsh will address rapid change in financial services sector in light of need to comply with SEC and FINRA standards, MiFID II, and the EU's GDPR

Medallia Delivers Insights from Unstructured Data to Fuel CX Innovation

Companies can now embed text analytics into the daily operations of the organization

Adobe Updates Scan App with Document Detection

Scan helps make it easier to find and work with documents on the go, alleviating time-consuming search

Elastic Acquires SaaS-Based Search Startup Switftype

Released earlier this year, Swiftype's Enterprise Search product helps organizations manage content across disparate data sources and seamlessly connect to cloud-based applications

Clarabridge Announces Platform Updates for Customer Sentiment Analysis

Enhancements to text analytics engine make it easier understand customer sentiment and identify root causes to drive brand loyalty

Foxit Software Unveils ConnectedPDF for the Enterprise and New PhantomPDF Version

ConnectedPDF 2.0 introduces enterprise version of its smart document technology, while PhantomPDF 9.0 delivers Section 508 compliance

Savo Introduces New Reporting and Analytics Platform

New capabilities make it easier to visualize, customize, manipulate and drill down on data

Salesforce Launches ‘Quip’ Collaboration Platform Built for the Modern, Mobile Workforce

Platform extends the functionality of Quip with embedded Live Apps, including calendars, polls, and kanban boards

LatentView Analytics Partners with Arvato Financial Solutions to Drive Digital Transformation

Companies will collaborate to provide market-leading analytics services and strategic consulting to financial service organizations

Quark Enterprise Solutions Partners with Semantic Web Company

The integration of Quark's content automation platform with PoolParty will facilitate initiatives around content reuse and discoverability, semantic search, machine learning, and enterprise data integration

AccessData Makes AD Lab Forensics Platform Available on AWS and Azure Cloud Platforms

Company also announces plans to make AD e-discovery software available in cloud

Eclipse Signs Platinum North American Partner 4Point

4Point will sell, implement and support Eclipse's DocOrigin line of solutions

Appian Upgrades Low-Code Platform

Latest version of platform adds intelligent and automatic CPU parallelization

Verint Automation Improves Quality Management for Customer Engagement Industry

New solution automates scoring of agent calls, enabling higher call center performance and compliance

ayfie Inks Partnership Agreement with Anexsys

Anexsys has signed a multi-year agreement with ayfie for its integrated Relativity application and contract M&A capabilities

TopBraid 5.4 Release Delivers Real-World Data Governance

TopQuadrant's new release provides pragmatic data governance solution options driven from a business perspective

Accusoft Releases PrizmDoc v13.0 for Document Management

New document comparison functionality is especially useful for documents such as contract terms and addendums, organizational charts, and corporate standards and procedures

Bridgeline Digital Announces Product Rebranding

The Bridgeline Unbound product suite consists of a broad set of digital experience management capabilities

TeamViewer Unveils TeamViewer 13 Beta

Extends reach, improves user experience, performance, and productivity, and includes additional enterprise functionalities

Intel Capital Joins $7.6 Million Series A Round for Amenity Analytics

Natural language processing AI platform delivers key insights from any kind of text

Handshake Enhances Knowledge Management

Adds new module called KM Analytics

Attivio and Thomson Reuters Bring AI-driven Insights to Financial Services

Partnership combines Attivio's text analytics and cognitive search technology with Thomson Reuters' intelligent tagging

M-Files Releases New Solution to Support GDPR Data Protection Compliance

Enables companies to easily prove they are complying with the regulation

AvePoint Launches Latest Release of the Privacy Impact Assessment System

Includes newly integrated Microsoft GDPR Detailed Assessment

Magnitude Software Acquires Agility Multichannel

Acquisition targets expansion into market for product content management for multichannel commerce

Parascript Brings New Features to FormXtra

FormXtra 6.3 enables companies to deal with any document, all within the same workflow

IntelliChief ECM Microsoft Active Directory Synchronization Aggregates Business System Information

Enables user authentication and universal system recognition

Top Image Systems Launches Cloud-Based Accounts Payable Solution for SAP

Helps improve processing efficiency and enhances accounts payable staff performance at Business One organizations

Iconic Expands E-Discovery Translation Solutions with Relativity Plug-In

Iconic is now part of the Relativity App Hub, which includes applications and integrations built by Relativity developer partners

Canon U.S.A. and Nuance Document Imaging Renew Their Collaboration

Canon to provide enhanced support for Nuance Document Imaging eCopy product

Adobe Target Expands Actionable AI Insights

New reports allow users to tap into the thought process of the machine-learning algorithms beneath Auto-Target and Automated Personalization

Epicor Announces DocStar Enterprise Content Management Solution for Prophet 21

ECM capabilities from DocStar now embedded in Epicor Prophet 21 to improve collaboration and efficiency

Nuvro Combines Online Project Management with Team Management

New online tool helps organizations manage their teams more efficiently

Thomson Reuters Integrates Solutions to Bridge Gap Between Practical Guidance and Legal Research

Provides access to cases, legislation, and journals from Westlaw UK within the legal knowledge environment offered by Practical Law

Flatirons Jouve and Everteam Partner to Improve Information Governance

Provides a combination of strategic consulting and information governance tools for compliance-driven organizations

Coveo Extends Global Partner Program

Enables systems integrators to drive more revenue with AI-powered search and relevance technology

Verint Workforce Optimization Suite Adds New Features

New version delivers enhancements to mobile apps, omnichannel recording platform, and embedded real-time analytics

KnowledgeLake Announces Cloud Capture Integration with Box

Enables organizations to import high volumes of content into Box from multiple, remote locations

Oracle Live Experience Cloud Targets the Mobile Generation

Accelerates transformation with personalized mobile-first interactions

Actiance Helps FinServ Companies Meet MiFID II Compliance Challenges

Introduces integrated voice capture, archiving, and retrieval to address e-discovery and regulatory requirements

Alogent Announces Enterprise Content Management Upgrade

FASTdocs v.6.0 manages work and data for banks and credit unions

Data Dynamics Unveils StorageX 8.0

New file management solution helps enterprises to analyze, move, manage and modernize their data assets

Pega Helps Businesses Mitigate Risk with AI Transparency Controls

New T-Switch enables organizations to deploy AI to drive better customer experiences while maintaining compliance

KnowledgeLake Unveils New Cloud Capture Platform

User-friendly solution aims to improve productivity, decision making, and compliance

M-Files Partners with IT Governance to Address GDPR Compliance

Combined solution delivers templates and best practice controls

Klue Emerges from Stealth Mode to Improve B2B Competitive Intelligence

Klue has launched with $4 million in funding to address the problem of effectively collecting, curating, and distributing competitive intelligence.

Egnyte Expands Beyond Silicon Valley, Opens New Office in Raleigh, NC

Cloud provider of smart content collaboration and governance is hiring throughout the U.S. and Europe

Cambridge Semantics Unveils Anzo Smart Data Lake 4.0

ASDL 4.0 creates a single semantic layer of an organization's structured and unstructured data

Akumina Launches Project-Based Collaboration Software for Microsoft Office 365 Customers

Akumina, a provider of digital workplace solutions, has launched the latest version of its digital workplace software platform including new collaboration software capabilities designed for project-based collaboration called "Workspaces."

GemSeek Launches TalkAboutIT

Text analytics platform helps companies unlock the value of customer feedback

Kodak Alaris Unveils Next Wave of IN2 Ecosystem

New offerings aim to take complexity out of information capture

Konica Minolta Snaps Up DSSI

Acquisition brings additional ECM services to Konica Minolta and expands its footprint in the western region

Content Lifecycle Management Provider Enhances Project Management Tools for Creative and Marketing Collaboration

New FLOW module in Northplains NEXT cloud platform helps coordinate people, tasks, and approvals

MEGA Introduces Project Portfolio Management Module

Integrates new capabilities with IT and business transformation products to enable informed decision making

e-Spirit Launches Digital Experience Hub Personalization Engine

FirstSpirit Intelligent Content Engine provides AI-powered personalization technology to increase engagement

Guru Adds $9.3 Million in Series A Funding to Advance Real-Time Sales Coaching Software

Company will further invest in machine-learning capabilities to help sales teams based on the context

Cognitive Search Vendor Lucidworks Announces Integration with Reddit

The integration will power Reddit's search functionality

Adobe and Microsoft Expand Strategic Partnership to E-Signatures and Collaboration

Adobe Sign is now Microsoft's preferred e-signature solution and Microsoft Teams is the preferred chat-based workspace across Adobe Cloud Services

kCura Changes Name to ‘Relativity’

Chicago-based software firm rebrands to better align with its more than 160,000 Relativity users across the globe

Accusoft Launches No-Code Workflow Designer for OnTask

Allows companies to build custom business processes that automate all tasks in the process, without coding or the assistance of IT

Catalyst Introduces Full EDRM Platform with Integrated Legal Hold and Collection

Improves data management for compliance, investigations, and litigation

Xillio Forms OEM Agreement with SDL

Xillio connectors now allow users access to various content repositories directly from SDL Managed Translation

FTI Consulting and Exterro Form E-Discovery Partnership

Enables clients to better address legal and regulatory challenges by orchestrating e-discovery

Kofax Digitally Transforms Accounts Payable Operations

Kofax IP Agility is a comprehensive invoice processing solution aimed at eliminating inefficiency and improving productivity

Xillio Unveils “Image Classification” Content Service

Enables automatic assignment of labels and tags to images content to improve management and search

M-Files Continues Expansion with Acquisition of Apprento to Bolster AI

Will incorporate natural language processing in information management solutions

Infolinx Announces Integration with Document and Email Management Software Provider for Legal Sector

Integration allows existing NetDocuments users to seamlessly manage physical records

inMotionNow Adds New Security and Compliance Enhancements for Creative and Marketing Teams

Secure creative review and audit trail features incorporate compliance into workflows for companies in regulated industries

dtSearch Updates Product Line

Capabilities include dtSearch engine for macOS; new SharePoint developer indexing samples; and expanded forensic hash support across dtSearch product line

Aprimo Launches SaaS Version of Digital Asset Management Solution

Delivers comprehensive cloud-based DAM solution to improve user experiences

Medallia Launches Self-Service Tools for Customer Feedback Programs

New Admin Suite helps companies create and administer customer surveys and reports in real time

Lucidea Acquires KM Solutions Provider

Eloquent Systems provides KM solutions to archives, libraries, museums, and records managers

Aderant Moves into KM with Acquisition of Handshake Software

Portal and search products will expand Aderant's suite of solutions

BA Insight Introduces SmartHub Intelligent, Cloud-Based Search Solution

New product brings together Microsoft, Google, and Elastic

IntelliChief ECM Bolsters Mobile Capabilities

New capabilities allow on-the-go users to view, index, and add notes to project and transaction documentation

Clarabridge Announces New Omnichannel Intelligent Agent for CX

AI-driven intelligent agent helps brands deliver better customer experiences

Actiance Enables Safe Enterprise Collaboration with Vantage 2017

Extends solution with new compliance and security management features for Cisco Spark, Slack Enterprise Grid, and Microsoft Office 365

M-Files Automates HR Document Management

Intelligent document management solution supports compliance with automated and intuitive administration throughout the employee lifecycle

iManage Integrates Products with Recently Acquired RAVN AI Technology

AI applications enable professionals to leverage enterprise knowledge, classify and extract data from within documents and automate cognitive tasks

Foxit Software Acquires PDF Document Optimization Software Company CVISION

Acquisition will allow Foxit to combine the best attributes of CVISION's PDF software with Foxit's own solution

FileHold Partners with dtSearch to Improve Document Management

Allows users to access FastFind from FileHold as well as any other enterprise application

Tableau Acquires Natural Language Query Technology

Acquisition of ClearGraph accelerates Tableau's plans to add natural language into its platform

OpenText Expands Portfolio with Acquisitions

Latest acquisition complements the OpenText Discovery portfolio of software

KMWorld Unveils 2017 Conference Program

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum

Accenture Acquires Search Technologies

Expanded content analytics and enterprise search capabilities will help clients power machine learning solutions, unlocking new intelligence from unstructured data

ASG Technologies Enables Enterprise Digital Transformation with Workspace 10.0

Allows employees to optimize how they access job-critical material, but ensures enterprise control

Kodak Alaris Revamps Channel Partner Program

Program targets resellers and distributors with sales tools and marketing resources

Adobe to Open Data Science Capabilities in Adobe Target

By inserting their own data models and algorithms into Adobe Target, organizations will be able to improve and personalize the customer experience

Nuxeo Releases New Responsive Web UI

Business users now have a single, intuitive interface and developers have an easier way to build content-rich applications

Thomson Reuters Streamlines Legal Document Creation

PDF conversion, real-time Deal Proof results processing, and improved interface with other document solutions

Kodak Alaris Expands Scanner Portfolio

New scanner helps business and IT leaders improve speed of digital transformation and operational efficiency

ASG Technologies Supports Business Users with Data Intelligence 9.0

Extends governance capability and introduces the data catalog

Alterian Launches Chameleon to Enhance Omnichannel Marketing Campaigns

Chameleon helps marketers adapt to fast-changing customer behavior from one unified platform

CTERA Updates Enterprise File Services Platform

Provides customers with unified file services for endpoints, offices, and servers with security and IT control

Dun & Bradstreet Teams Up with Microsoft

Partnership will give Dun & Bradstreet customers direct access to commercial data through Microsoft's cloud services

NightOwl Discovery and Exterro Join Forces to Improve E-Discovery

Exterro and NightOwl Discovery will help clients reduce the complexity, risk, and cost associated with the legal discovery process

Shamrock Solutions Partners with Concerto Cloud Services to Accelerate Cloud-Based ECM

Shamrock will leverage Concerto's cloud services to help organizations host applications across the Perceptive Content and Intelligent Capture product stack

Verint Launches Cloud-Based Knowledge Management

Cloud-based knowledge solution aims to improve employee engagement, information access, and consistency across customer service channels

IntelliChief ECM 4.1 Adds New Mobile Features and Microsoft Active Directory Synchronization

Expands functionality among business systems while enabling productivity from any location

Clearsense Partners with Splice Machine for Integrated Solution for Healthcare Providers

Integrated with Splice Machine, Clearsense Inception will offer healthcare providers faster access to and more value from the data in their systems

VisualVault Announces New Offline iForms

Offline iForms enables more efficient reporting for personnel who conduct work remotely where internet connectivity may not be available

M-Files Partners with Esri to Integrate Mapping Technology with Information Management

Partnership between M-Files and GIS-based mapping provider helps enable "in context" access to documents and other information within the ArcGIS user interface

Ephesoft Secures $15 Million in Series A Funding to Expand Document Capture and Analytics Solutions

Investment will be used to accelerate expansion of machine learning to convert unstructured information streams and repositories into actionable data

Igloo Software Launches New Digital Workplace Solutions

New portfolio includes 13 digital workplace solutions to help employees access the information, tools, and expertise they need

Advanced Discovery Expands AI Innovation for E-Discovery

Patent-pending workflow integrates facial recognition

Ivanti Acquires RES Software

Acquisition extends Ivanti's expertise in user workspace environment management

Compliance Enhances E-Discovery Managed Services Platform

Simplifies experience for even novice users

Repstor Launches New Mobile Content Management Suite

Improves productivity, collaboration and compliance as mobile information workers process email and documents outside the office

OpenText Inks Global Cloud Reseller Deal with SAP

The cloud-based solution is aimed at helping organizations manage HR and employee documents securely from generation to dispositio

GRM Enhances HRIS Solutions with Enterprise Content Management Capabilities

Solution provides integrated digital view of human resources data and insights across the enterprise

Hyland Partners with Hitachi to Drive its APAC Presence

Hitachi will offer customers Hyland's enterprise content management and document sharing software

eGain Expands European Presence to Address Stringent Data Privacy Requirements

Provider of cloud customer engagement solutions will host data in Germany-based cloud

Panasonic Introduces Intel Core i5 Tablet Network Scanners

Tablet breaks the industry speed barrier for network document scanning

Scout Adds Vendor Contract Management Module and Expanded Language Offerings

Summer '17 Release provides improved workflow and greater supplier visibility

M-Files Integrates AI from ABBYY

Bolsters platform with AI and NLP for automatic classification of documents and other information

World Wide Technology Announces New Resources for Enterprise Collaboration and Decision Making

WWT Collaboration Labs offers environment for testing and validating enterprise collaboration tools

Lexalytics Releases Retail-Targeted Text Analytics Software

Helps online retailers enhance customer experience and identify opportunities

IBM and Hortonworks Expand Partnership for Better Analytics

New solutions combine the Hortonworks Data Platform with the IBM Data Science Experience and IBM Big SQL

Nuance Broadens Analytics Portfolio

Voice of the customer analytics optimizes the customer experience and improves business results

Content Lifecycle Management Solutions Provider Launches New Cloud Platform

NorthplainsNEXT cloud-based content lifecycle management platform provides an enterprise-wide hub for digital assets

MarkLogic Now Available on Microsoft Azure

By offering its database platform on Azure, MarkLogic is providing customers with more flexibility in deployment

Attivio 5.5 Advances Cognitive Search and Insight Platform

Uses cognitive search to get enterprise users information when they need it

GRM Launches Intelligent Character Recognition Solution

Solution unlocks value of unstructured data

PoolParty Enhances Semantic Middleware with Release 6

PoolParty 6 makes it easier to leverage large and complex datasets and achieve 360-degree views

DISCO Rolls Out Artificial Intelligence-Powered Platform for Legal E-Discovery

Deep learning capabilities enable automated document classification

Hitachi Content Platform Portfolio Transforms Cloud Infrastructure to Improve TCO

Enables organizations to achieve cost savings over private cloud

Converseon Advances AI-Based Text Analytics

SaaS solution puts advanced active machine learning capabilities help users unlock the value of social and voice-of-customer data

Tableau Expands Data Connections to Include PDFs

Four key new features in Tableau 10.3

Adobe Unveils Innovations in Document Cloud

New Adobe Scan mobile app turns phones or tablets into intelligent scanning and text recognition tool

MarkLogic and NTT DATA Expand Partnership

NTT DATA has made a strategic capital investment in MarkLogic

M-Files Launches Certified Application Partner Program

Provides direct technical support from M-Files engineers to help partners who develop customized applications for specific business needs

Smartlogic Updates Enterprise-Class Semantic Platform

New release of Semaphore adds enhanced NLP, accelerated model development, and performance and integration improvements

Epicor Brings Cloud-Based Document Management to ERP

Enterprise content management capabilities from DocStar now embedded in Epicor ERP

dtSearch Partners with TamoSoft

TamoSoft's NetResident network monitoring software is embedding the dtSearch Engine

E-Discovery Vendors Join Forces

Lighthouse and Discovia will help clients manage the cost of e-discovery, compliance, and risk management as data volumes and data types continue to increase

Actiance and Hootsuite Partner on Regulatory-Compliant Social Engagement

The companies will co-sell a solution for content moderation, automated archiving, and publisher notifications for financial services companies

Attivio Unveils Cognitive Solution for Knowledge Management

Enterprise-grade solution addresses challenges posed by information silos

ABBYY Intelligent Capture Speeds Digital Transformation of Business Operations

FlexiCapture 12 leverages machine learning and natural language processing

MarkLogic 9 Advances Data Integration, Security and Manageability

The new release builds on advanced features such as support for bitemporal data, semantics and cloud support

Data Management Consultancy Acquired by CX Solutions Company

Acquisition of Eccella Expands NGDATA's Global Presence

Seclore Announces the Industry’s First Agent-less Data-Centric Security Solution

New innovations aim to eliminate the barriers preventing adoption of rights management

Cisco to Acquire MindMeld for $125 Million

Artificial intelligence acquisition will enable new conversational interfaces for Cisco's collaboration suite

OpenText Announces Enhancement Pack 2 for OpenText Release 16

Integrations within the OpenText Platform and with other business applications enable the flow of information inside and outside of the enterprise

MetaViewer Document Management Integrates with Microsoft Dynamics 365 for Operations

Integration increases control over business information and processes, automates document capture

ONE Discovery Partners with Advanced Text Analytics Provider ayfie, Inc.

Integration helps address challenges of finding the right information at the right time for e-discovery professionals

Jive Software is Acquired for $462 Million

Enterprise collaboration software provider will become a part of the Aurea family of companies

Clarabridge Improves Customer Experience Management with New Capabilities

New product release offers AI conversational surveys, omni-channel case management, and CX-focused machine learning to support CX

Data Dimensions and Availity Offer Comprehensive Bill Processing Solution

Data Dimensions, a provider of business process automation software, has teamed up with Availity, provider of a real-time health information network, to offer an end-to-end solution for medical bill processing.

Xavient Launches Near-Real-Time Speech-To-Text Analytics Platform

AMPLIFY will be offered as a cloud-based, on-premise, batch or real-time service

ONE Discovery Launches Unified E-Discovery Software Platform

Can be deployed on-premise; in a secure, virtual cloud environment; or hosted in a dedicated environment

IntegriChain Acquires PharmaMetrics

Expands analytics and contract management platform for pharmaceutical managed markets teams

Guidance Software and kCura Expand Partnership

Technical integration increases between EnCase eDiscovery and kCura's RelativityOne

Oracle Content and Experience Cloud Drives Omni-Channel Marketing Asset Management

New cloud-based content hub delivers single cloud-native platform for content production, management, and delivery

FTI Consulting Unveils Managed Services, Including Legal Review, for Microsoft Office 365

Enables end-to-end e-discovery and information governance from within Office 365

Kodak Alaris IN2 Ecosystem Helps Customers Improve Information Capture

Combination of scanners, software, services, and partnerships offers seamless integration into customer environments

New Xerox DocuShare Flex Provides Enterprise Content Management for SMBs

Cloud-based platform offers automation, security, and scalability and is designed for non-technical staff

IntelliChief ECM Workbench Enables Automated Document Management

New workbench encompasses automating information capture and indexing from any source format

IBM Uses Watson to Unlock Insights from Video in the Cloud

New IBM Cloud service uses AI offerings to improve analysis of content

Agiloft Integrates with Adobe to Enable Electronic Signatures

Adobe Sign is now available as part of Agiloft Contract Management Software Suite

Webdam Launches Project Management Solution for the Creative Development Process

Workstream supports development and management of asset requests, creative briefs, reviews, and approvals

PandaDoc Integrates with HubSpot

PandaDoc's document automation software with e-signature capabilities is now available as part of the HubSpot platform

Lionbridge Translation App Available on Oracle Cloud Marketplace

Lionbridge app for Oracle Marketing Cloud helps marketers improve multilingual marketing campaigns

Kofax Enhances Content Services Platform

Perceptive Content 7.2 offers greater access, accuracy and efficiency

dtSearch Adds Automatic Hash Generation and Searching

dtSearch enterprise and developer products can instantly search terabytes of data with more than 25 search options

SpringCM Integrates with Salesforce Government Cloud

Brings document management to public sector customers on the Salesforce AppExchange

Dizzion Joins inContact inCloud Ecosystem

inCloud ecosystem allows customers to extend contact center cloud initiatives

MadCap Central Content Management Solution Integrates with Slack

New release of cloud-based content management solution for technical documentation enables users to receive MadCap Central notifications on Slack channels

Iron Mountain and Hyland Partner to Improve Back Office Functions

Iron Mountain Workflow Automation powered by Hyland helps organizations automate workflows for conversion to digital processes

IntelliChief ECM 4.0 Furthers Document Management Automation

Central to the advancements is a newly enhanced interface Workbench featuring an updated document viewer

WPS Office Introduces WPS Cloud

Delivers anytime, anywhere data access to office software suite

Blackdot Solutions’ Videris Integrates With kCura’s Relativity

Organizations will be able to analyze internet data and internal documents using one platform

Clarizen Adds New Features to Collaborative Work Management Solution

Updates include a financial planning module to manage and monitor a project's financial health

Text Analytics Provider Lexalytics Announces HR Industry Pack

New software helps human resources departments design more effective voice of the employee programs

Kofax Unveils ReadSoft Online R9

Cloud capture and invoice processing solution enhances the accounts payable process

Integrify Introduces New Release of Cloud-Based Workflow Management Platform

Makes business workflow automation easier and more flexible

Clarabridge Rolls Out Voice Transcription and Advanced Analytics for Contact Centers

CX Contact Center integrates voice data with chat logs, agent notes, emails, social interactions and CRM data

KnowledgeLake Achieves Microsoft Silver Cloud Platform Competency

Competency is recognition of KnowledgeLake's cloud transformation services expertise

Enterprise Contract Management Vendor Icertis Scores $25 Million in Series C Funding

New funding round will be used to accelerate R&D and further global expansion

Qualys Virtual Scanner Appliance is Available in Google Cloud Launcher

Delivers continuous security and compliance to Google Cloud Platform customers

Linguamatics and Dow Jones Expedite Pharma Industry Research with NLP-Based Text Analytics

Partnership allows pharmaceutical companies to derive competitive intelligence from Dow Jones Factiva content using Linguamatics NLP-based text analytics

TIBCO Software Introduces Mashery Professional API Management Solution

SaaS offering supports digital transformation activities

GRM Launches Legacy Data Archive Solution for the Healthcare Sector

Consolidates legacy EMR data in a single repository

Thinkfree DocsConverter Adds Office Document Conversion Services to AWS Marketplace

DocsConverter converts Microsoft Office documents to formats suitable for viewing on the web

Confirmit Provides Insights Through Text Analytics Innovation

New Confirmit Horizons capabilities improve ease of use and drive deeper insight discovery

Aprimo Acquires ADAM Software

Combination provides marketers with full content asset lifecycle management on a single platform

iText Launches pdfHTML

New tool is an iText 7 add-on

Access and Equifax Workforce Solutions Partner

Companies team up to enhance functionality of HR document management platform for regulatory compliance

Document Management System Now Available As Docker Image

LogicalDOC's DMS can be used by organizations to facilitate managing and processing of important documents

PandaDoc’s Digital Transaction Management Platform Now Available on Microsoft’s AppSource Marketplace

Enables one-click installation of PandaDoc from the Microsoft AppSource page

KMWorld Announces the 100 Companies that Matter in Knowledge Management for 2017

KMWorld's list of the 100 Companies that Matter in Knowledge Management for 2017 provides unique insight into the changing knowledge management market

Box Partners with Sinequa

Sinequa has developed a dedicated smart data connector for Box content

Progress Releases Suite of Data Connectors for SaaS CRM Platforms

The suite extends data connectivity to Salesforce, SugarCRM, Veeva CRM, Microsoft Dynamics, and Oracle Sales Cloud

Xillio Adds Connectors for Dropbox and Box

Users can access content from various enterprise content sources via Dropbox or Box

Swiftype Launches AI-Powered Content Discovery Engine for Enterprise Users

Helps make process of finding content across multiple cloud-based platforms easier

M-Files Snaps Up StreamDesign

Provider of ECM solutions beefs up investment in key European markets

SearchBlox Announces v8.6

Enterprise search, sentiment analysis, and text analytics solution allows users to leverage SQL to access data in various repositories

Eclipse Corp. Acquires DocOrigin Enterprise Document Software Intellectual Property

Eclipse has been the North American distributor of DocOrigin

Adobe Unveils Open, Cloud-Based Digital Signature Capabilities

Adobe Document Cloud and Adobe Sign will enable digital signatures in any browser or on any mobile device

Hyland Releases Cloud-Based Document Management Application

AirBase adds simple, secure document management to Hyland's product portfolio

Lexmark Unveils New Imaging Solution to Help Hospitals Go Paperless

Solarity Connector provides scanning and indexing software for medical records in support of HIMSS Stage 7

Sparta Systems Enhances Document Management Solution

Upgraded features support increased collaboration on quality issues among users of the company's 123Compliance Quality Management Software

ASG Technologies Offers New Content Services

Mobius 7.0 brings access to any content, anywhere through a customizable architecture

WPS Office Releases “PDF to Word” Converter Tool for Windows and Android

Customers can now convert PDFs to Word documents on mobile devices

Vitrium Updates and Rebrands ProtectedPDF as “Vitrium Security”

Newly released solution brings Vitrium customers improved document security and DRM technology and revamped user interface

Nintex Extends Partnerships with Six SaaS Innovators

With the release of Nintex Workflow Cloud, Nintex provides intelligent integration between platforms and content repositories through partnerships and cloud technology

Collibra Catalog Helps Healthcare Organizations Discover Clinical, Financial, and Operational Data

Helps users find, understand, and trust information to improve confidence in the analyses based on existing data resources

eSignLive and Nintex Collaborate on Digital Workflow for Regulated Industries with E-Signatures

eSignLive connector for Nintex SharePoint 2013 Workflow integrates a secure e-signature solution into customers' workflows

MaritzCX Partners with CX Workout

Joint solution provides CX professionals with qualitative research and quantitative analysis

NetBase “Instant Search” Solution Supports On-Demand Social Analytics

Solution helps users to analyze key drivers behind social topics through a self-service design

Requordit Merges with Document Imaging Mexico

Expands global reach into the Latin American market for U.S.-based ECM provider

SDL Enhances Security and Collaboration in Trados GroupShare 2017

Enables easier, effective and more secure teamwork across projects

Lighthouse Announces Lighthouse Spectra Early Adopter Release

SaaS solution streamlines e-discovery workflows

ABBYY Launches FineReader 14

New version of flagship desktop software helps businesses to accelerate their digital transformation efforts

M-Files Introduces New Solution for Automated Contract Management

Cloud-based contract management solution simplifies creation, review, signing, and maintenance of contracts and agreements

CloudNine Unveils Relativity Integration for E-Discovery Processing Automation

CloudNine's e-discovery automation integration provides Relativity users with accelerated upload, processing, and ingestion of electronically stored information

Canon Solutions America Improves Healthcare Information Management Strategy

Extends efforts to integrate print and scan architecture

Ricoh Updates Cloud-Based E-Discovery Solution

Gives legal professionals secured control of the e-discovery process anywhere, anytime

NetDocuments Announces Multiple Product Releases for Improved Usability

New capabilities elevate user experience and knowledge management for legal professionals

Lexalytics Announces New AI Labs

Magic Machines AI Labs are focused on speeding innovation in machine learning and artificial intelligence

iManage Updates Work Product Management Platform

The introduction of iManage Work 10 and two new security products are aimed at helping professionals work with documents and communications more effectively and securely

Veritone Legal Partners with Relativity

Enhances E-Discovery with AI-based audio and video analytics

OnBase by Hyland Receives U.S. DoD 5015.02 Records Management Certification

Accreditation demonstrates software adheres to security and information governance standards

OpenText Completes Purchase of Documentum

Acquisition extends OpenText's position in content services, information archives, key verticals, and the cloud

dtSearch Updates Text Search Product Line

Version 7.85 of the dtSearch product line offers users the option to highlight different search terms using up to 10 different hit-highlight colors

MadCap Software Launches Content Management Solution Designed for the Technical Documentation Industry

MadCap Flare and MadCap Central combine technical authoring software with a cloud-based publishing and content management environment to streamline documentation workflow

KnowledgeLake Announces Full Support for Microsoft SharePoint 2016

KnowledgeLake solutions provide scanning, uploading, indexing, search and integration with Microsoft Office and Microsoft Outlook

MaritzCX Adds Temkin Ratings to its Customer Experience Platform

MaritzCX-Temkin partnership allows MaritzCX customers to access 6 years of CX benchmarking data across 20 industries

Document Capture Company Acquires Cabinet

Acquisition of the content management, workflow and business process automation solutions, allows PSIGEN to significantly increase the breadth of its product offerings

Healthcare Document Solutions Provider Auxilio Acquires CynergisTek for Up to $34.3 Million

Acquisition will enable Auxilio to meet growing demand from healthcare customers for comprehensive IT security solutions

Foxit Software Introduces New Tools with PhantomPDF 8.2

Foxit's PDF Solution Features Improved Collaboration Capabilities

NICE Introduces New Customer Interaction Analytics Solution

Nexidia Analytics incorporates capabilities from NICE and the company's Nexidia acquisition

Xillio Adds New Documentum Connector

Solution is designed to help organizations integrate fragmented content repositories

GK Software Introduces Mobile Customer Engagement Platform for U.S. Retailers

Mobile solution integrates into retailers' mobile applications and store technology

Upland Software Acquires Omtool for $19.2 Million

Omtool provides business document management, including enterprise document capture, fax, and workflow

New IntelliChief ECM Release Adds Configurable Index Panels

Eliminates the need to key data into ERP accounts payable non-purchase order invoice data

Catalyst Announces Centralized E-Discovery Platform for General Counsel

Insight Enterprise helps corporate legal departments reduce the total cost of discovery through efficiencies

Relecura Unveils Knowledge Management Features in Intellectual Property Intelligence Platform

New modules apply flexible KM capabilities to patent analysis

New Verint App Extends Employee Engagement Capabilities on Mobile Devices

Verint Mobile Work View helps organizations address the growing BYOD trend

Epicor Acquires Enterprise Content Management Software Provider docSTAR and Expands Cloud-Based Solutions Portfolio

Acquisition fuels Epicor cloud-first strategy with ECM and automated accounts payable solutions available in the cloud

Epson Introduces Two Portable Duplex Document Scanners for Businesses On-the-Go

New WorkForce ES-200 and ES-300W offer scanning flexibility

Xerox Completes Separation of Conduent

Xerox will focus on digital print technology and services

Fujitsu Adds New Document Capture Capabilities to Its Front-End Scanning Software

New PaperStream Capture Pro capabilities help paper-intensive organizations increase efficiency

Webiplex Integrates SignNow E-Signature Solution into DocuPeak Platform

Allows customers to manage contract version control, approvals, and signatures from a single interface

SDL Launches Localization Process Consulting to Support Management of Global Content

New offering aims to help businesses go global faster by addressing the complexities of localizing content

Canon Discovery Services Partners with Oasis Data Solutions

Partnering with Oasis gives Canon the flexibility to offer its clients the option of hosting their matters using KCura's Relativity platform or Canon's CaseData platform

Datawatch and Hyland Partner on Content Management

Partnership combines Datawatch Monarch and OnBase by Hyland for self-service data preparation and enterprise content management

Nuxeo Accelerates Digital Transformation with New Release

Nuxeo Platform LTS 2016 helps enterprises extract more value from complex and dispersed digital assets

VisualVault Releases “Zero Footprint” High Performance Document Viewer

Supports immediate viewing of large-file documents and enables a high volume of document and data access points for users to leverage over the cloud

Veritone Legal Partners with BIA to Improve E-Discovery and Legal Compliance

Partnership will enable indexing and search services across audio and video evidence

Insightly Online CRM Announces Workflow Automation and Mobile Enhancements

New features increase productivity and business efficiency by routing manual actions

ABBYY Unveils Unified Cloud Platform with NLP and AI Capabilities provides natural language processing technology to increase speed of document digitization and semantic analysis

Verint Enhances Social Engagement Solution

Supports end-to-end social customer service approach to address heightened service expectations

Panasonic Teams with Square 9 Softworks

Providing automated scalable scan-to-file capture capabilities

Fujitsu Enhances Document Processing Platform

Latest release of PaperStream Server offers new capture capabilities

Snowbound Announces New Version of HTML5 Document Viewer

VirtualViewer HTML5 4.6 adds performance and feature enhancements

Pegasystems Adds New Connectors to Improve Exchange of Electronic Health Records

New line of connectors provide an out-of-the-box solution to integrate FHIR-compatible applications with Pega healthcare applications

M-Files Opens Office in Germany to Meet Growing Demand for Information Management Solutions

ECM provider expands local support for German market

Thomson Reuters Helps Investors Identify Litigation Risks with Court Wire App

Court Wire app now available on Eikon financial markets desktop

Tableau Offers Analytics Platform on Amazon Web Services

SaaS offering on AWS enables people to connect, blend and analyze live or extracted data

2016-17 KMWorld Survey Examines State of Knowledge Management in Today’s Enterprises

New KMWorld survey results are presented in the Fall 2016 Edition of the KMWorld Buyers' Guide, a resource that is now available for download

Cabinet Document Management Solutions Unveils Mobile 2.0

Updated document management app now offers the same level of functionality on three different operating systems

VisualVault Adds New Business Analytics Functionality

Enables clients to automate document and data processes and now also analyze the data and content involved in these processes for insight into trends, customers, and constituents

AccessData Releases New Versions of AD eDiscovery, FTK, and AD Lab

Extends integrated forensics and e-discovery software products with enhancements from collection to review

WPS Office Unveils New Features for Productivity Suite in iOS Version

Adds new capabilities for drag and drop file transfer between devices, iPhone to computer projection, and a present/record tool for creating MP4 content

Connotate Rolls Out New Cloud Offering

Web data harvesting platform now available as a cloud service

iManage Announces Availability of iManage Control Center

Web-based toolset simplifies administration and ongoing management of iManage Work Product Management

Panasonic Launches High-Volume Production Scanner

KV-S8100 series features high-speed, document handling

Hitachi Content Portfolio Adds Content Intelligence Capabilities

Addresses the challenges of exploring and discovering relevant information across the siloed repositories

Verint Acquires OpinionLab

Extends customer engagement optimization portfolio to digital engagement

VisualVault Migrates SaaS Offering from Private Cloud Offering to Amazon Web Services

Strategy offers clients geographical disbursement of content and data to improve reliability and security

Clarabridge Introduces Customer Experience Management Solution Targeted at Health Insurance Companies

New solution helps insurers convert member feedback across various channels into actionable insights

Latest Release of IntelliChief ECM Supports Smoother Workflow Processes

Update enables fewer keystrokes and enhanced security

IDM Solutions and dtSearch Create Translation Add-On to Enhance Data Search

Adds translation capabilities to off-the shelf dtSearch desktop/network/web text search products

Forrester and Verint Partner on CX Measurement and Management

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management

Nexsan Enhances Unity Hyper-Unified Storage Platform

Mobile options help users access and share corporate data on-the-go

Lexalytics Enhances Text Analytics Tool for Microsoft Excel

Semantria for Excel 5.0 combines quantitative and qualitative data to help companies boost customer loyalty and sales

Xillio Enables Content Integration with IBM FileNet Connector

With out-of-the-box connector, users can integrate content and metadata from FileNet with other content sources

Dell EMC Simplifies Enterprise Content Management Services in the Cloud with LEAP Platform

The LEAP platform provides a flexible microservice architecture and REST APIs that can integrate with existing systems requiring content services or new content applications

Brainspace Announces Strategic Investment and Development Agreement with In-Q-Tel

Partnership will support the U.S. intelligence community with machine learning and data visualization for investigations and cyber security

Extensis and IPTC Collaborate on New Standard for Video Metadata

The Video Metadata Hub is supported in Extensis Portfolio 2016 digital asset management software

Intraspexion Incorporates dtSearch Engine in Litigation Risk Mitigation Solution

Early warning system to help identify potential litigation risks uses dtSearch Engine

Sagitec Solutions Launches Knowledge Management Solution Called Knowtion

New solution is browser-based and mobile-compatible

Nuxeo Releases Android Mobile App for Digital Content Management

New mobile option is in addition to previously-released iOS mobile app

M-Files Adds Enhancements in Search, Speed, Automation, and Mobile Content Editing

M-Files 2015.3 adds features to increase performance, productivity, and efficiency

Lexalytics Extends Text Analytics for the Enterprise with Machine Learning Capabilities

Salience 6.2 adds emoji analytics, email processing, and enhanced named entity recognition

Hyland Rebrands Cloud Hosting Architecture

Custom designed, privately managed cloud hosts OnBase, ShareBase, and future Hyland cloud-based products

Ramp and Onstream Media Team Up on Video Solutions for the Enterprise

Partners will offer customized streaming and conferencing solutions, while also helping to manage the high volume of digital media

Theum 2.0 Delivers Context-Relevant Answers Instead of Documents

Knowledge Management software allows document management systems and authoring tools to remain unchanged

Konica Minolta to Offer Suite of Document Scanning Services

Services are targeted at helping clients to manage content by digitizing documents efficiently and securely

Lucidworks Integrates IBM Watson into its Enterprise Discovery Platform

By integrating Watson, Lucidworks says that Fusion can process high volumes of structured and multi-structured data in context and deliver insights faster

Syncplicity Introduces SyncDrive for Fast Access to Company Files

New feature provides authorized users with secure access to data sources on any device

Hitachi and Measured Search Partner on Secure Solr Search in the Cloud

New offering provides Solr customers with solution to perform search against confidential data

Guidance Software Partners with kCura to Accelerate E-Discovery Processes

Combined EnCase and Relativity integration provides improved capabilities for e-discovery customers

OpenText Launches Fax2Mail for Healthcare

Goal is to eliminate paper and digitize clinical workflows

AvePoint Introduces New Version of DocAve High Speed Migration for Office 365

The latest DocAve release leverages the Office 365 Migration API to improve migration speed

M-Files Survey Finds Organizations Vulnerable to Risks of Paper-Based Document Management

Nearly four out of 10 people (38%) reported that paper documents are lost or misplaced at least a few times each month

Panasonic Scanners Earn Drummond Hardware Certification

Third-party testing validates drivers' compatibility with major EMR systems

SpringCM Announces G|1 Docs Solution for Salesforce

Helps Salesforce customers centralize their documents in the cloud and migrate from disparate and legacy content tools Unveils Topic-Driven Add-On for Outlook

Collage Outlook add-on surfaces key topics contained in email messages and then identifies related notifications

K2 Releases New Capabilities for Microsoft SharePoint 2016

New updates are targeted at helping customers digitally transform their businesses

Ramp Partners with Panopto

Joint strategy aims to provide businesses and universities with new options for video content management and delivery

Amium Integrates With Microsoft Office Online to Simplify Team Document Collaboration

New real-time co-authoring capabilities enable several contributors to edit the same document simultaneously

RhinoDox Launches WorkLight Solution

Combines enterprise content management software and workflow software to streamline common business tasks

Coveo and Sitecore Introduce Coveo for Sitecore Enterprise Cloud Edition

Aimed at helping Sitecore customers and partners offer richer and more personal experiences for all Sitecore websites, including Sitecore Commerce

Microsoft Announces New Usage Reports for SharePoint Online, OneDrive for Business and Exchange Online

Reports provide greater insight into how individuals are using Office 365 so that problems and areas in which users need more training can be identified

Box and Google Partner to Advance Work in the Cloud

Initiatives will include Box integrations with Google Docs and Google Springboard

OpenText Inks Agreement to Acquire Dell EMC's Enterprise Content Division for $1.62 Billion

Under the terms of the agreement, the software, associated services, and employees of ECD will be integrated into OpenText

Nuxeo Adds $20 Million Investment from Goldman Sachs to Advance Enterprise Content Management

Investment will be used to drive technology advancements and expand sales and marketing capacity for the ECM platform

Icertis Joins the Box Platform Partner Program

Icertis Contract Management will integrate with Box's enterprise content management platform

Druva and Exterro Partner to Improve E-Discovery While Reducing Costs and Risk

Partnership increases e-discovery efficiency while decreasing risk of data spoliation

AvePoint Announces New Release of its Microsoft Azure-based SaaS platform for Office 365 and Salesforce CRM

Enhancements to AvePoint Online Services offer a more seamless management experience for customers and AvePoint partners

eXalt Solutions Unveils Knowledge Work-as-a-Service Offering

New offering aims to help companies digitally transform themselves with knowledge work automation

Verint Optimizes Real-Time Speech Analytics

Verint Real-Time Speech Analytics rules engine can identify the presence or absence of words and phrases, as well as the sentiment expressed

Prosperoware and NetDocuments Announce Technology Partnership

Alliance combines cloud-based document management and information governance solutions for legal teams

ASG Technologies Launches ASG-Mobius 6.0

New release simplifies content access and integration from any device

IntelliChief Analytics Adds Business Planning Capabilities

With the new capability, IntelliChief provides companies with the visibility to help aggregate the existing information stored in each of their business systems

Catalyst Launches Integrated Managed Review Service

Service combines review management and advanced technology for efficiency in e-discovery

Nuance Unveils New Dragon for Windows and Mac OS X Releases

With Deep Learning technology at the core of its speech engine, Dragon solutions provide improved speech recognition

FileHold Introduces Intelligent Text Capture

FileHold now ships with SmartSoft Capture document scanning software

Magnitude Software Acquires Simba Technologies

Acquisition supports connectivity to heterogeneous applications, traditional, and big data sources

Stroz Friedberg Improves E-Discovery and Disclosure Managed Services Platform

Partners with Zapproved to add legal hold capability.

Catalyst and American Discovery Form Partnership

The alliance will benefit both companies' clients by providing end-to-end e-discovery integration.

Microsoft Previews Modern SharePoint Online Lists

Will include integration with Microsoft Flow and PowerApps.

Semantria Text Analytics Platform Now Available on Microsoft Azure

Lexalytics' SaaS text and sentiment analytics platform on Azure expands the options available to enterprise customers.

Apollo Enters Agreement to Provide Imaging and Content Management Technology for Quest Diagnostics’ ChartMaxx Solution

Apollo's image management capabilities, now part of ChartMaxx enterprise content management, help healthcare organizations capture, manage and access information and content

Salesforce to Buy Quip for $582 Million

Acquisition will enable business productivity and collaboration software vendor Quip to expand more quickly

Epiq Systems to be Acquired in Buyout Valued at $1 Billion

Epiq Systems and DTI are to combine, creating a global legal services and technology provider

Qvidian Updates Cloud-Based Proposal and Sales Content Solution

Summer 2016 release offers capabilities for quality and efficiency in RFP and content management

Accellion Adds Features to Protect ECM Systems Files

Whether files reside in on-premise or cloud-based enterprise content systems, kiteworks scans all sent and received files to identify viruses or malware that could lead to a data breach

IntelliChief Analytics Adds Accounts Payable Automation of Audits

New functionality enables Accounts Payable automation of internal and independent audits, providing access to transactional documentation, organized and searchable by any criteria, for rapid review by auditors.

Mindbreeze Forms Strategic Partnership to Expand Enterprise Search

Companies will jointly offer enterprise search appliances in Australia and New Zealand

Nuance to Acquire TouchCommerce for $215 Million

Acquisition adds digital customer engagement solutions and enhances AI capabilities

Microsoft Previews New Business Video Service Called "Stream"

Provides secure destination to manage and share videos for businesses of all sizes

Verint Launches Robotic Process Automation Solution to Automate Routine Tasks

Business process automation solution aims to drive productivity, reduce costs, and support regulatory compliance

MetricStream Granted Patent for Text Fragment Classification System

MetricStream classification system categorizes text obtained from multimedia content

Basis Technology Enables Multilingual Text Analytics for SearchBlox Customers

On-premise enterprise search solution integrates Rosette entity extraction in 18 languages

FileHold Introduces Secure Messaging Service to Document and Records Management Software Suite Embedding dtSearch Engine

New Courier feature enables secure document transmission to any email address both inside and outside the FileHold system.

IntelliChief Integration Link Connects Systems Without Coding

Program allows users to access and index documents in IntelliChief from the screens of ERP and line-of-business apps

Metalogix Enhances Partner Program to Accelerate Move to Microsoft SharePoint and Office 365 Cloud

Program features "Business in a Box" toolkit to establish and maintain a data migration practice

Voci and TopBox Partner to Provide Voice-Based Root Cause Analysis

Organizations will be able to view transcripts of customer interactions alongside the rest of their information

Nuxeo Snaps Up 3D Content Management Software Company InEvo

The acquisition adds new tools for modeling and managing 3D assets to the Nuxeo Platform

Information Innovators Inc. Awarded $100 Million Contract with the FDA

Supports the exponential growth of and the FDA's growing need to place information on the internet

Percipient Partners with EDT Software on Legal E-Discovery and Document Review Services

The Percipient and EDT alliance will provide an end-to-end solution to streamline workflow, reduce costs, and minimize risk in organizations' own cloud environments

RightAnswers Extends Reach of Contact Centers

RightAnswers Community aims to help organizations provide a better brand experience and resolve customer service issues faster

IntelliChief Improves Documentation Notation in IntelliChief 3.6

Latest ECM release offers new business process adherence-focused functionality

Search Technologies Unveils Aspire 3.0

Improvements to the content processing framework include a new connector framework, and an improved and redesigned user interface

kCura Announces Availability of Relativity ECA and Investigation for Legal Teams

New solution helps users assess risk and make informed decisions

PredictionCX Helps Businesses Use Big Data to Predict Customer Behavior

MaritzCX leverages predictive modeling to help businesses proactively boost customer experience and increase customer retention

Majesco and iSIGN Ink Partnership Agreement for Insurance Industry

iSIGN's electronic signature solution integrates with Majesco solutions for insurers

Thomson Reuters Strengthens Document Automation Capabilities for Legal Sector

Contract Express 6.0 provides law firms with greater visibility into information held in documents

Foxit Launches ConnectedPDF

Distributed document management software improves productivity and security

A2iA Introduces Mobile Bill Pay Capabilities

Client-side data capture feature for consumers and corporate users speeds up payment and onboarding processes

Dropbox Adds New Productivity Features

New scanning and PDF-conversion capabilities added to Dropbox iOS app

ECM Vendor Nuxeo Adds Persistence Engine for MarkLogic NoSQL Database

Nuxeo adds MarkLogic NoSQL database integration to run mission-critical, high-performance enterprise apps

Luminoso and Basis Technology Establish Marketing Partnership

Companies will enter new markets and channels and expand their existing product technology relationship

Zycus Integrates with DocuSign

Integration will help businesses more efficiently author, manage, monitor and sign contracts digitally

Xerox Names Spinoff for Business Process Outsourcing “Conduent”

Document technology company will continue to be called Xerox

Google Announces New Enterprise Search Tool

Springboard is aimed at helping enterprise customers sort through their corporate information

Fujitsu and Box Plan Integrated Solutions Targeting Global Markets

The companies have signed a memorandum of understanding for a content management partnership

ECM Vendor Nuxeo Closes $10 Million Funding Round

New investment will be used to continue the development of Nuxeo's platform and reinforce sales and marketing efforts

Coveo Search Solutions Now Available Through Avanade Managed Services

Partnership aims to make customers' digital experiences more relevant

Auxilio Enhances Managed Print Services with Document Workflow Solutions Powered by HealthWare Systems

Incorporating document workflow solutions can help fuel greater efficiency for hospitals and health systems

Vitrium Adds Document Encryption for Microsoft Word, Excel, and PowerPoint Files to DRM Platform

The new add-in will allow document owners to protect and track files with Vitrium's document security and analytics solution

Upland Software Achieves Certification with Kodak Alaris Scanners

The collaborative effort between Upland and Kodak Alaris will help customers and the reseller community to turn paper documents into digital files

OpenText to Acquire Recommind for $163 Million

Acquisition will strengthen OpenText's position in e-discovery, EIM, analytics, and cloud

SearchYourCloud Introduces Real-Time, Multiple Database Search for Office 365

SYC360 enables users to perform pre-defined and ad hoc queries across multiple databases and fields at once

Xillio Merges Tooling and Expertise in File Share Analysis Package

Package contains a combination of standardized analysis scripts and ECM expertise for information management strategies

Ephesoft Announces Technology Development Agreement with In-Q-Tel

Partnership will bring advanced document analytics to the U.S. Intelligence Community

BroadSoft Acquires Intellinote

Acquisition of enterprise messaging-based team collaboration application is aimed at accelerating BroadSoft's Project Tempo initiative to enhance productivity and mobility

Xerox Adds New Industry-Specific Workflow Automation Solutions

Automation software addresses pain points in manufacturing, retail banking, and higher education and helps organizations to share content across multiple channels

AvePoint Introduces DocAve Governance Automation Service Pack 8

Latest DocAve Governance Automation release includes support for SharePoint 2016, a new mobile application, and the ability to deploy pre-configured business templates

Actiance Addresses Changing Data Retention and Security Requirements for Healthcare and Pharmaceuticals

New communications compliance, archiving, and analytics solution

Verint Updates Self-Service Portfolio with Community Software Enhancements

Additions simplify information sharing and organization for customer and employee communities

Bamboo Solutions Releases New SharePoint 2016 Products

The releases closely follow Microsoft's announcement of the general availability of SharePoint 2016

Datawatch Unveils Monarch for IBM Watson Analytics and IBM Cognos Analytics

Datawatch Monarch self-service data prep solution enables data analysts and business users to access, manipulate, and blend data

Handshake Software Introduces Office 365 and SharePoint Online Version

Provides full portal functionality in the cloud with migration path for customers

Magnitude Software Buys Datalytics Technologies

Datalytics offers pre-built data warehouse and data mart solutions for SAP's and Oracle's families of ERP systems, extending the breadth of packaged analytic ERP content that Magnitude Software can now offer

Medallia Launches Alliance Program

New program seeks to address growing demand for customer experience software

Verint Improves Mobile Customer Engagement

The Verint Enterprise Feedback Management solution enables users to embed surveys directly into existing mobile applications and IoT devices

Sinequa Introduces New Version of Cognitive Insight Platform

Cognitive search and analytics provide deep insights in data and user behavior through machine learning

DocPoint Adds Project Hosts’ Cloud Solutions and Services to its GSA Schedule 70 Offerings

Partnership enables DocPoint Solutions to provide FedRAMP SaaS-level-compliant cloud solutions as part of a complete ECM system

kCura Enhances E-Discovery Platform with Relativity 9.4

A new SaaS product called RelativityOne will also be rolled out later this year Unveils Unified Offering for SharePoint Collaboration

New solution streamlines workplace collaboration and makes Microsoft SharePoint easier to use

Datawatch Adds New Features to Self-Service Data Prep Solution

Monarch 13.3 enables business users to acquire, manipulate, and blend data

MaritzCX Announces Predictive and Social Response Products to Manage the Customer Experience

New capabilities help businesses predict customer loyalty and glean social media insights for better outcomes

ColumbiaSoft Simplifies Contract Document Management with New DocuSign Connector

Paperless approach to managing contracts and gathering signatures combines Document Locator and DocuSign

Coveo Improves Digital Customer Experience with Intelligent Site Search

Cloud-based site search delivers the best information to site visitors

New Adobe Sign Integrates with Adobe Marketing Cloud to Help Organizations Go Digital

Document Cloud storage integrations with Box and Microsoft OneDrive make it easier to access and work on PDF files

Onix and Expert System Partner

Companies will deliver semantic information access solutions for both commercial and federal markets

SAS Customer Intelligence 360 Orchestrates Omni-Channel Marketing

Intuitive digital marketing hub brings together all available information, including online interactions and offline behavior

ZL Technologies Announces New File Analysis and Management Capabilities

New offering combines granular file share analysis options with perpetual governance functionality

Metalogix and Microsoft Smooth SharePoint Customers' Move to the Cloud

Joint offering supports SharePoint migration to the cloud and SharePoint Server 2016

Ramp Launches Multicast Solution Powered by Wowza Media Systems

Combined solution allows organizations to securely broadcast live HTML5 video with low impact on network bandwidth

Accenture Launches Intelligent Automation Platform for Better Decision Making

Accenture myWizard augments human technologists with virtual agents to tap technology and industry knowledge

A2iA TextReader V2.0 Expands Language Support

Product allows for full text extraction of all data without a dictionary or customization

DocPoint Partners with eSignLive

Alliance will help DocPoint customers in the commercial and federal government space move to a paperless office, support compliance initiatives, and accelerate their digital transformation strategies

GRC Solutions Provider LockPath Extends Content Framework

Keylight 4.4 helps organizations deal with corporate compliance and oversight

BA Insight Introduces Expertise Locator

Software improves how internal experts are identified and engaged using multiple internal systems

NVision IT Collaborates with Canon to Accelerate Digitization Initiatives

Automating document and image-related business processes and integrating them with enterprise applications

Danal and A2iA Partner on Multi-Factor Identity Verification

ID Double Check service aims to improve remote identity verification in the EU and U.S.

BA Insight Announces Support for SharePoint 2016

Works with SharePoint 2016, 2013, 2010, and Office 365

New Analytics Added to Vitrium's Document Security Solution

The latest release of Protectedpdf includes new analytics features, as well as compatibility with read-out-loud applications

Accusoft Launches PrizmDoc v11.0

Product provides pre-conversion services and new cloud hosted option

BA Insight Introduces Smart Analytics for SharePoint

Solution provides insight through real-time tracking and reporting

Thomson Reuters Enhances Flagship Platform

The update integrates the full scope of Thomson Reuters content and analytics into the Eikon workflow and visual experience

A2iA Awarded Patent for Semi-Automated Keying Functionality

Patented capabilities capture printed and handwritten columnar data from documents invoices, EOBs and other documents

Magnitude Software Unveils Noetix Analytics 5.5

New release simplifies the process of accessing Oracle E-Business Suite data for strategic reporting

Fujitsu Expands Document Management Software Solutions Portfolio

PaperStream Server is designed to enable an organization to customize its own processes without the need for complicated mapping

Medallia Text Analytics Engine Improves Insights

Machine learning technology evaluates customer comments to quickly uncover hidden trends and topics

kCura Acquires Text Analytics Technology Company

The acquisition of Content Analyst Company LLC will help kCura to meet the changing needs of the e-discovery industry

DocPoint Solutions Adds New Capabilities to GSA Schedule 70

The addition of Concept Searching's products and services helps create an end-to-end SharePoint solution for government organizations

Neudesic Launches Knowledge Repository for Legal Industry

New solution profiles a firm's knowledge, experience and relationships

Xerox ConnectKey Technology Helps Boost Office Productivity

ConnectKey-enabled i-Series MFPs add features to support users on the go, virtually, and through the cloud

IntelliChief 3.6 ECM Adds New Enterprise Content Management Capabilities

The updated solution helps companies transition from manual document management and workflow functions

AvePoint Strengthens SharePoint Governance

New DocAve Governance Automation release enhances lifecycle operations

Commvault Clinical Archive Improves Clinical Data Management

New healthcare-specific solution supports management, migration, and sharing of data stored in legacy applications

Hyland Enters Enterprise File Sync and Share Market

ShareBase helps professionals share content while preserving organizational control

Scrypt Expands its Healthcare Portfolio to Meet Expanding Document Management Needs

New cloud-based platform is designed to address privacy and security requirements

Access Innovations Improves Content Management Efficiency with Data Harmony v.3.11

The new release helps users further refine and categorize their controlled vocabulary in the Data Harmony software

Xerox and Top Image Systems Partner on Workflow Automation Solutions

Content processing solutions from TIS will be integrated into Xerox's workflow automation suite

Visioneer Launches Intelligent Capture Services Program

New program aims to help organizations accelerate the transition to paperless workflow

Verint Extends Omnichannel Customer Engagement

Acquisition of Contact Solutions adds real-time, contextual self-service software

Lexmark Unveils ReadSoft Online R8 for Accounts Payable Processing in the Cloud

Solution automates invoice processing for SMBs

Access Innovations and dataCloud Launch Semantics-Based Big Data Solution

New solution leverages coding for big data, semantic analysis of text, and visualization techniques

A2iA Mobility Expands List of Supported Document Types

Solution allows users to perform key functions directly from their handsets

Attivio Expands Collaboration with PerkinElmer in the Life Sciences Industry

New PerkinElmer solution targets big data challenges for scientists and researchers

Bridgeline Digital Releases iAPPS 5.4

Digital marketing platform improves campaign functionality

Alfresco Integrates ECM and BPM Solutions

Enterprise content management and business process management are converging

directEDGAR Improves Search and Retrieval for SEC Filings with dtSearch Engine

The dtSearch Engine has been embedded into the latest version of the directEDGAR search, extraction and normalization engine

Lexmark Streamlines Customer Engagement with Kofax Onboarding Agility

New solution enables enterprises to automate and tailor their customer onboarding processes

Dun & Bradstreet Launches Cloud-Based Risk Intelligence Platform

D&B Credit provides simple search and filtering capabilities

RapidMiner and Tableau Partner to Broaden Use of Predictive Analytics

RapidMiner enables Tableau users with limited data science skills to generate their own predictive results

BA Insight and Recommind Form Strategic Partnership

Recommind's Decisiv Search and BA Insight's software portfolio delivers integrated search option for SharePoint users

SpringCM Updates File It Document Management Platform for Salesforce Users

File It 4.0 enables users to quickly create, access, and manage contracts and customer materials from a secure repository

M-Files Introduces Document Capture, Classification, and Metadata Indexing Solution

M-Files Capture provides enterprise-grade production scanning, classification, validation, and export capabilities, and integrates natively with M-Files Repositories

VirtualWorks Launches Commercial Encrypted Enterprise Search Platform Built on Hitachi Technology

ViaWorks Secure offers the benefits of the ViaWorks flagship product with additional encrypted protection

Integreon and Recommind Partner to Provide Integrated Document Review for the UK and Canada

The partnership offers law firm and corporate clients access to the review experience and multilingual expertise of Integreon in addition to the technical capabilities of Recommind

NICE to Acquire Nexidia for $135 Million

In a deal that is slated to close in Q1 2016, NICE Systems is purchasing customer analytics vendor Nexidia

Laserfiche 10 Improves Content-Driven Business Processes

Laserfiche 10 enables organizations to optimize business processes, such as case management, contract management, and accounts payable

Concept Searching Announces Availability of SharePoint Add-ins

conceptClassifier for SharePoint and conceptClassifier for Office 365 now offered as SharePoint Add-ins

Real Vision Imaging Signs Deal with Scriptel

Scriptel's signature pads are now integrated with Real Vision Imaging's document imaging solutions

Magnitude Software Introduces Noetix Generator for Tableau

New solution simplifies access to data within Oracle E-Business Suite for operational and strategic reporting

JReport Selected by SOFTRAX as BI Solution to Enhance Revenue Management

JReport will be embedded within the SOFTRAX applications, providing reporting, dashboard, and mobile BI capabilities

Autodesk Aims to Improve Construction Document Management

Autodesk BIM 360 Docs will connect construction project team members through collaborative, real-time access to construction documents throughout the project lifecycle

Cabinet Releases New Document Management App

New app allows Cabinet SAFE document management users to reach mission-critical documents any time, anywhere

Accellion's kiteworks Secure Content Platform Adds New Microsoft Integration Features

Support for Microsoft Office applications on Android, Azure Cloud, and Windows 10 enables employees to be productive with products they are already familiar with while increasing data security and control

Salesforce and Box Partner to Improve Enterprise Productivity in the Cloud

New solutions address the need for instant access to information no matter where it is stored in an increasingly mobile, social, and connected world

Attensity Unveils DiscoverCore to Surface New Business Insights

Partnerships with Informatica and Tableau enable analysis of unstructured data

Coveo Self-Learning Relevance Service Now Available in Coveo for Salesforce – Community Cloud Edition

The Coveo Reveal service automatically and continuously learns to improve search results

Kaleo Achieves Validated Integration with Oracle JD Edwards EnterpriseOne

New integration enables users to access Kaleo's knowledge and expertise-sharing application directly from within the JD Edwards EnterpriseOne suite

IBM Helps Expose ‘Dark Data’

Acquisition of Clearleap supports IBM's initiative to make video a strategic source of enterprise data

SDL Enhances Digital Experience Platform

New version of SDL Web allows brands to quickly build and deliver sophisticated global digital experiences

Qlik and Veeva Systems Partner to Provide Pharmaceutical Industry with Customer Insight

New mobile application provides visual analytics, reporting, and dashboarding

New KMWorld Study Looks at Knowledge Management Maturity

New survey finds that fully-functioning KM systems remain a rarity today

SAP Aims to Simplify Information Management for the Digital Economy

Updated EIM products simplify how data is used in business processes and shared across business networks

Rick Smolan puts a human face on big data

Keynote speech at Enterprise Search, Discovery and Data Summit 2014