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Verint Updates Self-Service Portfolio with Community Software Enhancements

Verint Systems Inc. has added enhancements to its Telligent Community solution to improve information sharing and collaboration. The advancements build upon Verint’s self-service solution set, which is part of the company’s broader Customer Engagement Optimization portfolio.

Telligent, which became part of Verint in 2015, includes a community software platform that is available as SaaS, on-premises, and CaaS deployment models.

Telligent Community enables customer service and digital marketing organizations within a business to create online, branded communities for customers, partners, and employees to collaborate.

The new capabilities in Telligent Community are designed to make it easier to navigate, search, collaborate, and engage on content and topics of interest. The solution also now includes capabilities to promote forum discussions into ideas that can be voted on, SEO enhancements to better manage and publish content, and advancements to the content authoring experience, enabling users to easily copy/paste images to more quickly build compelling content. The solution also includes productivity enhancements to the widget studio development environment, such as auto-complete and more advanced debugging tools.

The enhancements provided in the latest release of Telligent Community are based on customer feedback, according to Rob Howard, vice president and general manager, social communities, Verint Enterprise Intelligence Solutions, noting that the goal is to speed the flow of information sharing among their community members, so they can achieve their ultimate objectives around information sharing, collaboration, and engagement.”

For more information, go to www.verint.com.

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