-->

KMWorld 100 Companies That Matter in Knowledge Management 2022

Article Featured Image

Changes in how organizations operate, provide products and services, interact with customers and partners, and support employees went into overdrive more than 2 years ago. While digital transformation was well underway, when the pandemic hit, the trend accelerated rapidly. As employees moved to work-from-home scenarios, customers shifted in greater numbers to online shopping for nearly everything, and travel plans and supply chains were upended. Innovative companies also altered their plans and sought ways to continue to grow. Although the tumultuous business climate continues to prevail, knowledge-driven organizations have been successfully seizing products and services that help them identify new opportunities, improve customer service, modernize operations, thwart fraudulent activity, make relevant information available to staff members who need it to do their jobs, and, when possible, enhance decision making with real-time or even predictive information.

How is the impact of fresh approaches being felt? Think of enterprise solutions that aim to provide Google-like search to support distributed employees by putting information at their fingertips, graph technologies that reveal previously hidden relationships, automated approaches to streamline routine processes, solutions to elevate document management and accelerate digital transformation, and much more.

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.

With that understanding, KMWorld presents the 2022 KMWorld 100, a list of inventive knowledge management companies whose offerings are targeted at helping organizations expand their use of information and knowledge and accelerate their growth.

As in the past, the list features mature and trusted vendors whose products and services have been developed to address customers’ changing needs over many years, as well as newer startups with creative approaches. But whether they have stood the long test of time or are more recent entrants to the field, they all seek to provide value by helping organizations transform their information into insight.

VIEW FROM THE TOP

We encourage you to visit the websites of the companies on this year’s list. Also, in the links to the Views From the Top, executives share their opinions on the state of the knowledge economy and how their solutions help customers realize their business goals.


  • ABBYY— A global company with offices in 14 countries that provides a Digital Intelligence platform that enables organizations to gain a complete understanding of their business processes and the content that fuels them.
  • AccentureA global professional services company with capa- bilities in digital, cloud, and security that offers strategy and consulting, interactive, technology and operations services, all powered by a network of advanced technology and intelligent operations centers.
  • AccessProvides integrated information management services and expertise to help organizations find the right solution—from strategy and consultation to technology to the physical management of their records—so they become more efficient and compliant.
  • Access InnovationsEmpowers clients to realize their search goals by leveraging its Data Harmony suite and its team of semantic experts to build explainable AI that can increase search precision by more than 90% and productivity by more than seven times. To Learn more, read Margie Hlava, Founder, Chairman, President's View from the Top.
  • Accusoft—A software development company specializing in content processing, conversion, and automation solutions, including OnTask, PrizmDoc Viewer, and ImageGear, that are designed to improve productivity, provide actionable data, and deliver results that matter.
  • AcquiaProvides the Acquia Digital Experience Platform (DXP), with open source Drupal at its core, to enable marketers, developers, and IT operations teams at thousands of global  organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help their businesses stand out.
  • AdobeA global provider of digital media and digital marketing solutions whose creative, marketing, and document solutions allow everyone, from emerging artists to global brands, to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment.
  • AISERAOffers an AI-driven service experience solution that fast-tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes.
  • Alationa provider of enterprise data intelligence solutions, including data search and discovery, data governance, data stewardship, analytics, and digital transformation, that combine machine learning with human insight to successfully tackle even the most demanding challenges in data and metadata management.
  • Alex SolutionsA metadata management platform (data catalog and data governance) that gives organizations everything needed to build a single source of truth for data in the enterprise and emphasizes accessibility for both business and technical users.
  • AlteryxAn analytics automation company that aims to unify analytics, data science, and business process automation in one platform and recently acquired Trifacta, a cloud company that leverages scalable data management and machine learning to make data analytics faster and more intuitive.
  • AODocsProvides a SaaS business process and document man- agement platform designed for and built on top of Google Drive and Workspace to enable Google Workspace customers to take full advantage of their collaboration suite, with the guardrails required for governance, compliance, consistency, and operational success.
  • AppianDelivers a unified low-code development platform that combines the key capabilities needed to get work done faster, including process mining, workflow, and automation, to orchestrate people, systems, data, bots, and AI.
  • Archive360Offers a PaaS to help organizations securely migrate their structured and unstructured data—including files, videos, audio, CRM, ERP, emails/electronic communication, social media—to the cloud, and responsibly manage it for today's regulatory, legal, and business intelligence obligations.
  • ASG TechnologiesA Rocket Company and provider of information management solutions that capture, manage, govern, and enable organizations to understand and support all types of information assets (structured and unstructured) and stay compliant.
  • Automation AnywhereOffers a cloud-native platform combining robotic process automation, AI, machine learning, and analytics to automate repetitive tasks and build enterprise agility, freeing up humans to pivot to the next big idea, build deeper customer relationships, and drive business growth.
  • AvayaHelps organizations accelerate digital transformation with the Avaya OneCloud platform and solutions that lets them compose unique experiences to meet the ever-changing needs of customers and employees alike.
  • AvePointOffers a full suite of SaaS solutions to migrate, man- age, and protect data in Microsoft 365, which are also available to managed service providers so they can better support and manage their small and mid-sized business customers.
    To Learn more, read Tianyi (TJ) Jiang, CEO AvePoint's View From the Top.
  • AWSProvides a comprehensive cloud platform featuring a range of offerings, such as AWS Contact Center Intelligence, which enables organizations to leverage AWS machine learning capabilities with their current contact center provider to gain greater efficiencies and deliver increasingly tailored customer experiences.
  • AxwayOffers a hybrid integration platform, Amplify, that helps enterprise power users, IT specialists, developers, and partners accelerate digital transformation, and create new services, and is used by more than 11,000 organizations in 100 countries.
  • BA InsightOffers a software portfolio that transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable, regardless of where content or users reside and used by customers such as BearingPoint, Blizzard Entertainment, Chevron, Duke Energy, NVIDIA, and Valero.
  • BarracudaA provider of cloud-enabled security solutions for protecting email, networks, data, and applications which grow and adapt with the customer’s journey.
  • BloomfireOffers a knowledge engagement platform that gives organizations one centralized, searchable place to collect, find, and democratize knowledge and insights so that employees have the information they need to do their jobs.
  • Blue PrismA provider of robotic process automation (RPA) that enables centrally managed human and digital workforces and frees up people to reimagine work, transforming the way work is done.
  • BoxA content cloud that enables organizations to accelerate business processes, power workplace collaboration, and protect their most valuable information, all while working with a best-of-breed enterprise IT stack.
  • CapacityAddresses the demand for better technology to keep workforces connected with an AI-powered support automation platform that connects an entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
  • CloudFlareOffers a suite of products that protect and accelerate any internet application online without adding hardware, installing software, or changing code so that internet properties powered by CloudFlare have web traffic routed through its global network, which gets smarter with every request.
  • CollibraProvides the Collibra Data Intelligence Cloud, an end-to-end platform to help organizations discover, govern, and trust data through integrated data governance, data catalog, data privacy, data quality, and data lineage solutions.
  • ContentfulAn API-first content platform that helps organizations manage content, orchestrate experiences, and deliver on any digital touchpoint faster, and is used by more than 30% of the Fortune 500 and thousands of brands around the world.
  • Copyright Clearance CenterA licensing and content technology company that helps organizations integrate, access, and share information through licensing, content, software, and professional services. To Learn more, read Tracey L. Armstrong, President & CEO, Copyright Clearance Center's View from the Top.
  • CoveoAims to enable customers to deliver the relevant experiences that people expect in the new digital economy with a SaaS-native, multi-tenant platform that injects search, recommendations, and personalization solutions into digital experiences.
  • CreatioDelivers a platform to automate industry workflows and CRM across marketing, sales, and service with no code and a maximum degree of freedom that is used in 100 countries by thousands of clients.
  • Data.WorldProvides a cloud-native SaaS platform that combines a consumer-grade user experience with a powerful knowledge graph to deliver enhanced data discovery, agile data governance, and actionable insights to help customers be more efficient in their data work.
  • DeloitteOffers a range of professional services to many of the world’s most admired brands, and recently launched Unlimited Reality, a set of offerings, including a studio and innovation space, to help educate, inspire, accelerate, and execute on client goals for the metaverse.
  • EdgeVerveA wholly owned subsidiary of Infosys that provides a product portfolio across AI (XtractEdge), automation (AssistEdge), and supply chain (TradeEdge) to help businesses develop deeper connections with stakeholders, power continuous innovation, and accelerate growth in the digital world.
  • eGainProvides a cloud platform for CX automation that is infused with AI and pre-connected with CRM and contact center systems to enhance customer journeys with virtual assistance, customer self-service, and modern agent tools. To Learn more, read Anand Subramaniam, SVP Marketing, eGain's View from the Top.
  • EgnyteOffers an all-in-one platform that makes it simple for IT to manage and control content risks—including accidental data deletion, data exfiltration, and privacy compliance—while giving business users the tools they need to work from any cloud, any device, anywhere.
  • ElasticA search company built on a free and open heritage that offers three solutions for enterprise search, observability, and security built on one technology stack that can be deployed anywhere to make data usable in real time and at scale.
  • EmplifiA unified CX platform that brings marketing, commerce, and care together to help businesses close the customer experience gap and is used by more than 7,000 brands, includ- ing Delta Air Lines, Ford Motor Company, and McDonalds.
  • Enterprise KnowledgeIs dedicated to providing consulting services in the areas of knowledge and information management, software development, and project management and works to engage end users to ensure that systems are designed to truly address their needs. To Learn more, read Zach Wahl, Founder & CEO's View From the Top.
  • EPAMA global digital transformation services provider whose innovative strategy; integrated advisory, consulting, and design capabilities; and “Engineering DNA,” enable its globally deployed hybrid teams to help make the future real for clients and communities around the world.
  • EphesoftA provider of intelligent document processing,  automation, and data enrichment solutions used to extract important data from digital and physical documents through data capture technology and streamlined document management, enabling simplified data privacy and compliance, as well as time and cost savings.
    • expert.aiProvides an AI platform for language understanding whose hybrid approach combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge and deliver the insight required to improve decision making throughout organizations.
    • ForstaWas formed in 2021 via the merger of Confirmit,  FocusVision, and Dapresy, and powers a comprehensive platform for research and insights solutions, spanning CX, enterprise feed- back management, voice of the customer, voice of the employee, qual, quant, data visualization, and more.
    • FranzAn early innovator in AI and supplier of graph database technology whose flagship product, AllegroGraph, is a graph-based platform that enables businesses to extract decision insights and predictive analytics from complex, distributed data that cannot be uncovered with conventional databases. To Learn more, read Jans Aasman, CEO's View From the Top.
    • FreshworksA provider of modern SaaS solutions—including Freshdesk, Freshsales, and Freshmarketer for customers and Freshservice and Freshteam for employees—that solve multiple, complex business problems for companies of all sizes.
    • Global RelayA provider of complementary solutions across messaging, archiving, search and e-discovery, hosted meetings, telephony, and voice that have AI at their center and are used by customers in finance, insurance, energy, government, utilities, and other regulated enterprises.
    • GoogleA multinational and multifaceted technology company whose products include a widely used search engine and cloud computing services, as well as a range of productivity, collaboration, marketing, and communication tools and a variety of additional products and services for businesses and consumers.
    • Hyland AlfrescoDelivers open, cloud-native enterprise content management to allow organizations to manage content from anywhere, connect information with users everywhere, and deliver apps to any device, resulting in increased worker productivity, governed information, and exceptional customer experiences.
    • IBMA global IT company whose technology and services span analytics, cloud, machine learning and AI, blockchain, and customer engagement, and who recently launched a service that allows customers to experiment with fully homomorphic encryption (FHE), an emerging and advanced encryption technology.
    • iManageTransforms how professionals in legal, accounting, and financial services get work done by combining AI, security, and risk mitigation with market-leading document and email management to automate routine cognitive tasks and provide insights.
      • InfosysA global provider of next-generation services and consulting that enables clients in more than 50 countries to navigate their digital transformation and whose always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas.
      • InMomentConnects clients with what matters most through a unique combination of data, technology, and human expertise, with a hyper-modern technology platform, decades of domain au- thority, and global teams of experts, to deliver a focus on experience improvement (XI).
      • IntalioOffers a range of products in content services, process management, and data governance to help organizations improve the speed, efficiency, and accuracy of business processes through next-generation digital transformation and software solutions.
      • Interact SoftwareA provider of digital workplace solutions that specializes in solving internal communication and collaboration challenges by combining sophisticated intranet software with professional services in order to inform and connect an organization’s greatest asset: its people.
      • Intrafind—An established software manufacturer and specialist in enterprise search and AI-based information networking that provides products to help users quickly find and link existing information in their company, ensuring that they always have the right insights for their tasks and decisions.
      • KenticoA global company with two award-winning content  management products: Kentico Xperience, with enhanced marketing automation and a future-proof web framework utilizing .NET Core MVC, and Kentico Kontent, a headless CMS that offers the flexibility to build modern applications.
      • KMS LighthouseA provider of knowledge management solutions that enhance every business engagement by empowering customers, employees, and agents with real-time access to accurate and consistent knowledge because “customer experience is all about the right answers at the right time.” To Learn more, read Sagi Eliyahu, CEO, KMS Lighthouse's View from the Top.
      • Kodak AlarisA provider of information capture solutions that simplify business processes with smart, connected solutions powered by decades of image science innovation, including a range of scanners, software, and services that are available worldwide.
      • KofaxProvides an intelligent automation software platform and solutions to digitally transform document-intensive workflows so customers can realize greater agility and resiliency through a combination of process orchestration, cognitive capture, RPA, output management, analytics, and mobile capabilities.
      • LaiyeA leading robotic process automation and AI provider that develops software that mimics human intelligence to help organizations operate at new levels of productivity and efficiency and drive new levels of success.
      • LaserficheA SaaS provider of intelligent content management and business process automation that provides a platform featuring powerful workflows, electronic forms, document management, and analytics to accelerate how business gets done.
      • LucidworksBuilds AI-powered search solutions for many of the world’s largest brands and is used by companies across all industries, from consumer retail and healthcare to insurance and financial services, to power consumer-facing and enterprise search apps.
      • McAfee EnterpriseA market-leading security company that resulted from McAfee combining with FireEye in October 2021 to bring together their portfolios and expert teams with proven technology and experience.
      • MendixWas built to promote intense collaboration between  business and IT teams and dramatically accelerate application development cycles, while maintaining the highest standards of security, quality, and governance.
      • MetaphactsA German-based company delivering metaphactory—a platform that empowers customers to accelerate their  knowledge graph journey and drive knowledge democratization, improve data literacy, and reach smarter business decisions with data.
      • M-FilesProvides a next-generation intelligent information man- agement platform that improves business performance by helping people find and use information more effectively by unifying systems, data, and content across the organization without disturbing existing systems and processes or requiring data migration. To Learn more, read Antti Nivala, CEO, M-File's  View from the Top.
      • MicroFocusProvides a broad set of technologies for security, IT operations, application delivery, governance, modernization, and analytics, strengthened by a top-10 patent portfolio and an extensive partner network, in order to deliver the innovative solutions that organizations need to run and transform—at the same time.
      • MicrosoftDelivers an array of technologies and solutions for businesses of all sizes, spanning desktop applications, relational database management technology, operating systems, search, and mobile devices in the cloud and on-premise.
      • MicroStrategyEnables modern analytics on an open,  comprehensive enterprise platform that features HyperIntelligence, a breakthrough technology that overlays actionable enterprise data on popular business applications to help users make smarter, faster decisions.
      • MindbreezeProvides appliances and cloud services for enter- prise search, applied AI, and knowledge management so companies can generate a knowledge database that allows them to find data more quickly. To Learn more, read Daniel Fallmann, Founder and CEO, Midbreeze's View From the Top.
      • Mod9Offers a customizable, automatic speech recognition engine for solution developers and system integrators, with support for batch and real-time transcription of audio and audio/video content at scale, delivering greater speed to insight at a reduced operating cost.
      • Neo4jProvides graph database technology to help global brands, including Comcast, NASA, UBS, and Volvo, reveal and predict how people, processes, and systems are interrelated and enable analytics and AI, fraud detection, real-time recommendations, and knowledge graphs.
      • Newgen SoftwareOffers products and applications that are relied upon by financial institutions, insurance, government, and shared services organizations to manage their processes (BPM), content (ECM), and communications (CCM) for connected operations.
      • NICE/NexidiaOffers cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions based on analytics of structured and unstructured data so they can deliver better customer service, ensure compliance, combat fraud, and safeguard citizens.
        To Learn more, read Sharon Einstein, Vice President and General Manager, NICE Nexidia's View from the Top.
      • NintexProvides the Nintex Process Platform that is used by more than 10,000 public and private sector organizations across 90 countries to accelerate progress on their digital transformation journeys by quickly and easily managing, automating, and optimizing business processes. To Learn more, read Neal Gottsacker, Chief Product Officer, Nintex's View from the Top.
      • Northern LightSupports critical enterprise knowledge applications with SinglePoint, an AI-powered enterprise portal platform optimized for market research and competitive intelligence, and Social Analytics, an AI-based tool for social media analysis to inform social media marketing decisions and advertising buys.
      • OpenTextEnables organizations to gain insight through  enterprise information management solutions on-premise or in the cloud in order to grow faster, decrease operational costs, and reduce information governance and security risks.
      • OptimizelyIs on a mission to help people unlock their digital potential with its digital experience platform (DXP) that equips teams with the tools and insights they need to create and optimize in new and novel ways.
      • OracleOffers complete SaaS application suites for enterprise resource management, human capital management, and customer experience, plus best-in-class database platform-as-a-service and infrastructure-as-a-service for any type of knowledge management workload.
      • PryonAn AI company focused on enterprise knowledge management with a natural language processing platform that transforms unstructured data into experiences that increase productivity with accuracy and speed.
      • PureinsightsHelps customers go “beyond search,” using knowledge graphs, machine learning, and natural language processing to build enterprise search applications that understand user intent and deliver answers they want. To Learn more, read Kamran Khan, CEO Pureinsight's View from the Top.
      • QualtricsProvides the Qualtrics XM Platform, a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.
      • QuarkA pioneer in content design, digital publishing, and content automation since 1981, whose customers today rely on Quark for closed-loop content lifecycle management. To Learn more, read Martin Owen CEO, Quark's View from the Top.
        • QuickBaseProvides software that helps organizations see, connect, and control every element of complex projects, with a no-code platform that enables organizations to improve op- erations through real-time insights and automation across complex processes and disparate systems.
        • RWSHelps customers to connect with and bring new ideas to people globally by communicating business-critical content at scale and enabling the protection and realization of their innovations.
        • SalesforceDelivers a CRM solution that brings companies and customers together with a single, integrated platform that enables all departments, including marketing, sales, commerce, and service, to have a shared view of every customer.
        • SAPHelps people and organizations gain deep business insights and foster collaboration that helps them stay ahead of their competition with machine learning, Internet of Things, and advanced analytics technologies.
        • SearchUnifyA cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time.
        • SearchBloxProvides enterprise search, sentiment analysis, and text analytics solutions based on Elastic-search and Apache Lucene to address customers’ data management needs, including web-based administration and integrated data connectors, to index enterprise and web content.
        • Semantic Web CompanyA provider of graph-based metadata, search, and analytic solutions that help companies manage corporate knowledge graphs, extract useful knowledge from big datasets, and integrate both structured and unstructured data.
        • SER GroupA vendor of intelligent information management and process automation software that helps organizations achieve true digital transformation with cutting-edge solutions for content, workflows, and collaboration that enhance operational efficiency, enrich customer experience, and create a modern digital workplace.
        • ServiceNowOffers a cloud-based platform and solutions that help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow, while enabling employees and customers to be more connected, more innovative, and more agile.
        • Simpplr—Provides software for today’s modern employee intranet, helping companies connect their workforce by streamlining internal communications, forging employee connections, providing better user experience, and enabling higher employee adoption rates.
        • Sinequa—Delivers an intelligent enterprise search platform for global 2000 companies and government agencies that connects people with the information, expertise, and insights necessary for organizations to become information-driven.
          To Learn more, read Scott Parker, Director of Product Marketing, Sinequa's View from the Top
          .
        • SynapticaOffers a text analytics platform that enables enterprises to analyze content collections, extract named entities, and perform precision in-line concept indexing and categorization so taxonomy management is simple and efficient.
        • TIBCOUnlocks the potential of real-time data for making faster, smarter decisions with its Connected Intelligence Platform that connects any application or data source; unifies data for greater access, trust, and control; and predicts outcomes in real time and at scale.
        • UiPathOffers an end-to-end platform for automation, combining a robotic process automation solution with a full suite of capabilities to enable organizations to scale digital business operations at unprecedented speed.
        • VerintProvides a customer engagement platform that helps the world’s most iconic brands—including more than 85 of the Fortune 100 companies—build enduring customer relationships by connecting work, data, and experiences across the enterprise.
        • VMWareA provider of multi-cloud services for all apps that  enable digital innovation with enterprise control as a trusted foundation to accelerate innovation.
        • WorkFusionOffers intelligent automation technology that is powered by pretrained bots, proprietary AI technology, and advanced analytics that work together to automate a wide range of business processes.
        • WorkivaOffers an open, intelligent, and intuitive platform used by customers to connect data, documents, and teams, resulting in more efficiency, greater transparency, and less risk.
        • ZoomInfoDrives more predictable, accelerated, and sustainable growth for its customers through integrations embedded into workflows and technology stacks, including CRM, sales engagement, marketing automation, and talent management applications.
        KMWorld Covers
        Free
        for qualified subscribers
        Subscribe Now Current Issue Past Issues
        Companies and Suppliers Mentioned