Mindful Chef selects the Vonage Contact Center
With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish, and produce sustainably sourced from small British farms and helps its customers cook nutritious meals in less than 30 minutes with a weekly recipe booklet.
Since its launch in 2015, Mindful Chef has shipped more than 10,000,000 ingredients from small farms across the UK. And, for every meal it sells, it donates a school meal to a child living in poverty.
The recipe box market saw unprecedented demand amid the COVID-19 pandemic, and due to the spike in demand, the company has chosen the Vonage Contact Center help it better serve its customer base following a 452% increase in customers since the end of March 2020.
Vonage, a global cloud communications provider, helps businesses accelerate their digital transformation. Its communications services platform is fully programmable and allows for the integration of video, voice, chat, messaging and verification into existing products, workflows and systems.
“We’ve experienced incredible growth in recent months as consumers have become increasingly dependent on food delivery services and this has presented us with the unique challenge of how to quickly scale amidst a national lockdown," said Siobhan Taylor, head of customer service at Mindful Chef.
Following a market evaluation, the company selected the Vonage Contact Center to help manage its increase in inquiries and enhance engagement with customers, driving a better overall experience.
“Vonage has provided us with a flexible and scalable cloud communications platform that my customer service agents can use from home, which will enable the team to deliver great customer experiences now and through our future growth," Taylor said.
The Vonage Contact Center integrates communications channels without hardware changes and plugs straight into a business’s CRM platform, enabling Mindful Chef to better handle the increased volume of customer requests and minimize wait times. All advisors log into the same system wherever they are and Vonage’s real-time dashboards will provide a wealth of real-time and historical data within Mindful Chef’s reporting solution.
"Contact centers play a vital role in supporting customers as they are often the first line of defense. And in uncertain times, it's crucial for businesses to stay connected to customers without disruption,” said Rodolpho Cardenuto, president, Vonage Applications Group.
To find out more about Vonage, visit www.vonage.com and www.mindfulchef.com.