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KMWorld 100 Companies That Matter in Knowledge Management 2021

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The past year created dramatic shifts in how organizations operate, provide products and services, interact with customers and partners, and support work strategies.

Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now. Forward-thinking businesses don’t want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, see hidden connections, expand collaboration, enable AI and machine learning where it is feasible, and take advantage of automation to streamline processes.

As analyst and author Charlene Li pointed out during her KMWorld Connect 2020 keynote, disruption is hard, but it also presents an opportunity for change and growth. The safe zone is not really safe, advised Li, noting that people and organizations may want to stay with what is familiar, which can actually be a risky choice. Amidst the dramatic changes that continue to unfold, innovative companies are seeking new approaches to improve how they access and use information.

With that in mind, KMWorld presents the KMWorld 100, a list of innovative knowledge management companies whose offerings can help organizations expand access to information and accelerate growth.

As in the past, the list features mature companies whose offerings have evolved over many years, as well as more recent entrants in the KM market. But whether they have stood the test of time, or are new and cutting-edge, they all seek to provide value by helping organizations transform their information into insight.


We encourage you to visit the websites of the companies on this year’s list. Also, in the View From the Top section, executives share their opinions on the state of the knowledge economy and how their solutions help customers realize their business goals.

  • ABBYYA digital intelligence company that allows organizations to gain a complete understanding of their business processes and the content that fuels them, and whose technologies are used by more than 5,000 companies, including many of the Fortune 500.
  • AccentureA global professional services company with experience and specialized skills across more than 40 industries that offers strategy and consulting, interactive, technology, and operations services powered by a network of advanced technology and intelligent operations centers.
  • Access Corp.Is a records and information management services provider with operations across the U.S., Canada, Central America, and South America that provides transformative services, expertise, and technologies to make organizations more efficient and more compliant.
  • Access InnovationsIs a pioneer in making information assets easily and automatically discoverable and offers patented Data Harmony software combined with the technical expertise to create information discovery systems that meet unique client needs. To Learn more, read Heather Kotula, VP Marketing and Communications' View from the Top.
  • AccusoftA software development company specializing in content processing, conversion, and automation solutions, whose company’s flagship products OnTask, PrizmDoc Viewer, and ImageGear are designed to improve productivity, provide actionable data, and deliver results that matter.

    AcquiaProvides an open digital experience platform, with software and services built around Drupal, to enable organizations to build, host, analyze, and communicate with their customers at scale through websites and digital applications.
  • Adlib SoftwareDelivers content intelligence and automation solutions that make it easy to discover, standardize, classify, extract, and leverage clean, structured data from complex, unstructured documents so global customers can reduce risk, simplify compliance, and automate processes. To Learn more, read Bret Mellon, CEO's View from the Top.
  • AdobeOffers Adobe Creative Cloud to provide creative apps and services and the Adobe Experience Cloud to provide a comprehensive solution for content and commerce, customer journey management, and customer data and insights, all built on an open platform.
  • AISERAProvides an AI-driven service experience solution that automates operations and support for IT, HR, sales, and customer service, helping to make businesses and customers successful by offering consumer-like self-service resolutions to users.
  • AkuminaA global employee experience platform software provider that offers a customizable, brandable, and multilingual platform that integrates with leading enterprise cloud applications in order to deliver a contextual, collaborative, and engaging workplace experience to every user on any device.
  • AODocsProvides a business process platform tightly integrated with Google Drive’s collaborative, user experience-focused platform, allowing organizations in all industries to implement their business-critical processes, control their documents, and meet compliance requirements without burdening users. To Learn more, read Stephan Donze, Founder and Chief Strategy Officer, AODocs's View from the Top.
  • AppianOffers a low-code automation platform that accelerates the creation of high-impact business applications and is used by many of the world’s largest organizations to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
  • ASG TechnologiesDelivers information management solutions that capture, manage, govern, and enable un- derstanding and support for all types of information, as well as IT systems man- agement solutions that ensure that the network and infrastructure supporting that information lifecycle are performing as intended.
  • Astute SolutionsOffers a broad product portfolio of consumer engagement software, including agent tools for CRM/agent desktop and social care, customer self-service tools such as chatbots and smart escalation, and powerful analytics that leverage first-party customer data.
  • AvayaA provider of solu tions to enhance and simplify communica tions and collaboration that offers a cloud and a multi-cloud application ecosystem to power personalized, intelligent customer and employee experiences that help achieve strategic ambitions and desired outcomes.
  • AvePointA provider of data management solutions that are relied upon by more than 7 million cloud users, including one-quarter of the Fortune 500, to overcome complex transformation, governance, and compliance challenges in the Microsoft cloud. To Learn more, read Tianyi (TJ) Jiang, CEO AvePoint's View From the Top.
  • AWS (Amazon Web Services)—Offers a broad set of global cloud-based products, including recently added Contact Center Intelligence (CCI) solutions—a combination of services powered by AWS’s machine learning (ML) technology to help enterprises add ML-based intelligence to their contact centers.
  • AxwayIs a provider of API management and integration software that revitalizes heritage IT infrastructures to improve digital customer experiences, unlock new business innovation and capabilities, and put companies on a secure, future-proof path for growth.
  • BA InsightProvides a connector-based software portfolio that solves internal enterprise search problems by deploying internet-like search within customers’ existing infrastructures, helping millions of knowledge seekers connect to critical information at organizations such as Amgen, Chevron, DLA Piper, Hatch, Duke Energy, Gilead, Nvidia, and Starbucks.
  • BloomfireOffers a knowledge-sharing platform that helps to ensure that everyone in an organization can access and engage with the information they need to do their best work and gives team members the power to not only tap into, but also contribute to, the organization’s collective intelligence.
  • Blue PrismA provider of robotic process automation software that works with an organization’s existing systems, technology, and applications to automate business processes, ranging from those that are repeatable and predictable to challenging and complex.
  • BoxDelivers a cloud content management platform to accelerate business processes, power workplace collaboration, and protect valuable information for leading organizations globally, including AstraZeneca, General Electric, JLL, and Morgan Stanley.
  • Cambridge SemanticsAn enterprise big data management and exploratory analytics software company that provides customers with an open standards-based semantic layer along with an enterprise-scale information fabric as an overlay to manage common access to all of their organization’s information assets.
  • CapacityHelps teams do their best work by providing a secure, AI-native knowledge-sharing platform that connects to enterprise apps, mines company documents and spreadsheets, and captures the tacit knowledge of an organization—making information instantly accessible.
  • Chorus.AIEnables revenue leaders and their teams to be productive in any environment by providing a conversation intelligence platform that captures and analyzes customer calls, meetings, and emails to create visibility, drive process and behavior changes, and improve sales outcomes.
  • ClarabridgeOffers a customer experience management solution that uses AI-powered text and speech analytics to help leading brands extract actionable insights from every customer interaction to grow sales, ensure compliance, and increase operational efficiency.
  • ConfirmitPowers global 5000 companies and market research agencies worldwide, including AIG Travel, Amadeus Hospitality, British Standards In- stitution, Cross-Tab, GfK, GlaxoSmithKline, GMO Research, and Nielsen, with a range of solutions for feedback/data collection, panel management, data processing, analysis, and reporting.
  • Copyright Clearance CenterBuilds solutions that connect content and rights in contextually relevant ways through software and professional services to help people navigate vast amounts of data and discover actionable insights so they can make informed decisions. To Learn more, read Tracey L. Armstrong, President & CEO, Copyright Clearance Center's View from the Top.
  • CoveoEnables enterprises to thrive in the experience age, with the Coveo Relevance platform that uses AI, intelligent search, and recommendation technologies to personalize millions of digital experiences for customers, partners, and employees.
  • CreatioA global software company providing a low-code platform for process management and CRM, whose intelligent products accelerate sales, marketing, service, and operations for mid-size and large enterprises.
  • DeloittePromotes a knowledge sharing culture with a knowledge management practice that helps organizations share and retain knowledge by implementing digital workplace tools that provide experiences similar to those with which their employees are familiar from day-to-day usage.
  • DocStarOffers document management and automated AP solutions that enable organizations to capture, store, and manage any document, from any location, on any device, and also integrate with ERP, accounting, and other line-of-business applications.
  • DocuwareA provider of document management and workflow automation solutions in the cloud that help organizations improve how they prepare, sign, act on, and manage agreements.
  • eGainHelps organizations deliver memorable, digital-first customer experiences in an omnichannel world across all touchpoints through the use of AI, machine learning, knowledge, and analytics—and recently launched eGain SmartIVR, an all-in- one solution to modernize interactive voice response-based customer engagement. To Learn more, read Anand Subramaniam, SVP Marketing, eGain's View from the Top.
  • EgnyteProvides an all-in-one platform to secure and govern files with a combination of data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications business users know on any device. To Learn more, read Julie Giannini, Chief Customer Officer, Egynte's View From the Top.
  • ELO Digital Office USAA subsidiary of ELO Digital Office GmbH that provides digital content management solutions for organizations throughout the U.S., including ELOoffice, ELOprofessional, and ELOenterprise, which give businesses an electronic and secure way to capture, archive, and manage paper-based and digital documents and information.
  • Enterprise KnowledgeA services firm that integrates knowledge management, in- formation management, information technology, and agility to deliver comprehensive approaches for the creation of tailored, practical, and results-oriented solutions that help clients thrive and adapt to changing needs. To Learn more, read Zach Wahl, Founder & CEO's View From the Top.
  • EPAMA global provider of product development, digital platform en- gineering, and digital and product design services that works in collaboration with its customers to deliver next-gen solutions that turn complex business challenges into real business outcomes.
  • EpiserverHelps organizations to develop greater customer lifetime value, grow brand affinity, and increase revenue with a customer-centric digital experience platform that combines content management and commerce powered by AI-backed data and personalization tools.
    • expert.aiProvides natural language expertise for explainable and practical AI to enable organizations, including some of the largest businesses and government agencies in Europe, the Americas, and the Middle East, to trans- form data into insight through its understanding of complex language.
      To Learn more, read Walt Mayo, CEO, expert.ai's View From the Top.
    • ExterroA provider of legal governance, risk, and compliance software that recently acquired AccessData, whose forensic collection, process- ing, and analysis capabilities complement Exterro’s existing e-discovery, privacy, information governance, and incident and breach management solutions.
    • FranzAn AI innovator and supplier of semantic graph database tech- nology with expert knowledge in developing and deploying knowledge graph solutions, the foundation for which lies in its semantic technology provided by AllegroGraph and Allegro CL. To Learn more, read Jans Aasman, CEO's View From the Top.
    • FreshworksA customer and employee engagement software company whose SaaS products provide a 360-degree view of the customer in order to help teams acquire, close, and keep their customers for life.
    • GoogleA multinational and multifaceted technology company whose products include a widely used search engine and cloud computing services, as well as productivity, collaboration, and communication tools and a range of additional products and services.
    • HylandA content services provider that enables thousands of organizations to deliver better experiences to the people they serve and recently expanded its global footprint with the acquisition of Alfresco, a content services platform and solutions provider. 
    •  IBMA global IT company whose technology and services span analytics, cloud, machine learning and AI, blockchain, and customer engagement, and who recently launched a service that allows customers to experiment with fully homomorphic encryption (FHE), an emerging and advanced encryption technology.
    • iManageA provider of solutions and products that transform how legal, accounting, and financial services professionals get work done by combining AI, security, and risk mitigation with document and email management to automate routine cognitive tasks, provide insights, and streamline processes.
    • Import.ioOffers a web data integration solution that extracts, prepares, and integrates high-quality comprehensive web data into analytics platforms and business apps so customers can focus on improving their decision making instead of collecting and prepping web data.
    • InfosysA digital services and consulting company whose nearly 4 decades of experience in managing the systems and workings of global enterprises help it to steer clients through their digital journeys.
    • InklingA provider of digital learning solutions that deliver knowledge to people in the flow of their work to improve employee onboarding, ensure continued performance enablement, and execute corporate initiatives while providing new levels of visibility into critical operating metrics.
    • Interact SoftwareA provider of digital workplace solutions that specializes in solving internal communication and collaboration challenges by combining sophisticated intranet software with professional services in order to inform and connect an organization’s greatest asset: its people.
    • KeeebHelps companies increase the pace of innovation, improve decision making, and drive overall competitiveness by accelerating the flow of knowledge within the enterprise, combining search, collection, and collaboration software.
    • KenticoA global company with two award-winning content man- agement products: Kentico Xperience, with enhanced marketing automation and a future-proof web framework utilizing .NET Core MVC, and Kentico Kontent, a headless CMS that offers the flexibility to build modern applications.
    • KMS LighthouseA provider of knowledge management solutions that enhance every business engagement by empowering customers, employees, and agents with real-time access to accurate and consistent knowledge because “customer experience is all about the right answers at the right time.”
      To Learn more, read Sagi Eliyahu, CEO, KMS Lighthouse's View from the Top.
    • KnowledgeLakeA worldwide leader in intelligent capture and process automation that offers an end-to-end, fully cloud-native solution for document processing, enabling organizations to capture, process, and manage their content in a single platform.
    • Kodak AlarisA provider of information capture solutions that simplify business processes with smart, connected solutions powered by decades of image science innovation, including a range of scanners, software, and services that are available worldwide.
    • KofaxProvides an intelligent automation software platform and solutions to digitally transform document-intensive workflows so customers can realize greater agility and resiliency through a combination of process orchestration, cognitive capture, RPA, output management, analytics, and mobile capabilities.
    • Kovai.coA premier enterprise software and B2B SaaS product company whose wide range of business products span robust enterprise software for Microsoft BizTalk and Azure Serverless platforms to knowledge management SaaS.
    • LaserficheA SaaS provider of intelligent content management and business process automation that provides a platform featuring powerful workflows, electronic forms, document management, and analytics to accelerate how business gets done.
    • LexalyticsA leader in “words-first” machine learning and artificial intelligence whose Salience, Semantria, and Lexalytics Intelligence Platform products combine natural language processing with AI to transform text in all its forms into usable data.
    • LucidworksBuilds AI-powered search solutions for many of the world’s largest brands and is used by companies across all industries, from consumer retail and healthcare to insurance and financial services, to power consumer-facing and enterprise search apps. To Learn more, read Justin Sears, VP Product Marketing, Lucidworks's View from the Top.
    • M-FilesProvides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively by unifying systems, data, and content across the organization without disturbing existing systems and processes or requiring data migration.
    • MicrosoftRecently announced Microsoft Viva, which builds on a foundation of Teams and Microsoft 365 to unify the employee experience across four key areas—engagement, well-being, learning, and knowledge—in an integrated experience.
    • MicroStrategyEnables modern analytics on an open, comprehensive enterprise platform that features HyperIntelligence, a breakthrough technology that overlays actionable enterprise data on popular business applications to help users make smarter, faster decisions.
    • MindbreezeProvides appliances and cloud services for enterprise search, applied AI, and knowledge management so companies can generate a knowledge database that allows them to find data more quickly. To Learn more, read Daniel Fallmann, CEO, Midbreeze's View From the Top.
    • Neo4jProvides graph database technology to help global brands, including Comcast, NASA, UBS, and Volvo, reveal and predict how people, processes, and systems are interrelated and enable analytics and AI, fraud detection, real-time recommendations, and knowledge graphs.
    • NetDocumentsOffers a cloud-based content services and productivity platform for the legal industry, spanning document management, email management, and collaboration technology and including disaster recovery, enterprise search, and matter centricity features.
    • NICE NexidiaOffers cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions based on analytics of structured and unstructured data so they can deliver better customer service, ensure compliance, combat fraud, and safeguard citizens. To Learn more, read Larry Skowronek, Vice President Product Management & Product Marketing, NICE Nexidia's View from the Top.
    • NintexA provider of software for intelligent process automation whose namesake platform is used by more than 10,000 public and private sector organizations to accelerate progress on their digital transformation journeys by quickly managing, automating, and optimizing business processes.
    • Northern LightSupports critical enterprise knowledge applications with SinglePoint, an AI-powered enterprise portal platform optimized for market research and competitive intelligence, and Social Analytics, an AI-based tool for social media analysis to inform social media marketing decisions and advertising buys. To Learn more, read David Seuss, CEO, Northern Light's View From the Top.
    • NuxeoDeveloper of a leading content services platform is reinventing enterprise content management and digital asset management by making it easy to build smart content applications that enhance customer experience, improve decision making, and speed products to market.
    • OntotextProvides agile enterprise data management that helps organizations to connect data in reusable knowledge graphs, benefit from data preparation efforts by describing and linking data for further analytics, and apply better governance using a graph and semantic technology stack.
    • OpenTextEnables organizations to gain insight through enterprise information management solutions on-premise or in the cloud in order to grow faster, lower operational costs and reduce information governance and security risks.
    • OracleOffers complete SaaS application suites for enterprise resource management, human capital management, and customer experience, plus best-in-class database platform-as-a-service and infrastructure-as-a-service for any type of knowledge management workload.
    • ParascriptProvides document analysis software, driven by data science and powered by machine learning, that configures and optimizes itself to auto- mate simple and complex document-oriented tasks such as document classification, document separation, and data entry for payments, lending, and AP/AR processes.
    • QlikOffers an end-to-end, real-time data integration and analytics cloud platform to close the gaps between data, insights, and action by transforming data into active intelligence, driving better decisions, improving revenue and profitability, and optimizing customer relationships.
    • ReltioProvides a cloud-native, multi-tenant multidomain MDM platform that delivers real-time data at scale, offering agility, scale, simplicity, security, and performance and an API-first approach that eases configuration and integration with downstream applications for developers.
    • SalesforceDelivers a CRM solution that brings companies and customers together with a single, integrated platform that enables all departments, including marketing, sales, commerce, and service, to have a shared view of every customer.
    • SDLA global leader in content creation, translation, and delivery that helps companies communicate with confidence and deliver transformative business results by enabling powerful experiences that engage customers across multiple touchpoints worldwide. To Learn more, read SDL's View From the Top.
    • SearchBloxProvides enterprise search, sentiment analysis, and text analytics solutions based on Elasticsearch and Apache Lucene to address customers’ data management needs, including web-based administration and integrated data connectors, to index enterprise and web content.
    • Semantic Web CompanyProvider of graph-based metadata, search, and analytic solutions that help companies manage corporate knowledge graphs, extract useful knowledge from big datasets, and integrate both structured and unstructured data. To Learn more, read Andreas Blumauer, CEO's View From the Top.
    • SignavioWith its powerful mining, modeling, and automation capabilities, Signavio’s Business Transformation Suite is a cloud-based management platform that enables mid-size and large organizations to understand, improve, and transform all of their business processes faster than ever and at scale.
    • SimpplrProvides software for today’s modern employee intranet, helping companies connect their workforce by streamlining internal communications, forging employee connections, providing better user experience, and enabling higher employee adoption rates.
    • SinequaProvides an intelligent enterprise search platform for global 2000 companies and government agencies that connects people with the information, expertise, and insights necessary for organizations to become information-driven.
    • SmartSheetOffers a cloud-based platform with core capabilities, a selection of prebuilt templates and solutions, and premium add-on products and services to help improve collaboration, workflows, and content management.
    • SoftchoiceEnables organizations to realize the full benefits of public cloud and a modern IT infrastructure through solution design, implementation, asset management, and assessment services, as well as ongoing support and mentorship through managed services.
    • Starmind—Believes in creating AI solutions that enhance, rather than replace, human intelligence, and offers an AI platform to unlock employees’ collective intelligence and expertise, improving productivity, innovation, and career development.
    • SynapticaProvides a text analytics platform that enables enterprises to analyze content collections, extract named entities, and perform precision inline concept indexing and categorization so taxonomy management is simple and efficient.
    • TableauHelps people see and understand data with a self-service analytics platform that empowers people of any skill level to work with data, from individuals and nonprofits to government agencies and the Fortune 500.
    • TalkDeskCombines enterprise performance with consumer simplicity to easily adapt to the evolving needs of support and sales teams and their end customers, resulting in higher customer satisfaction, productivity, and cost savings.
    • TangoA leader in store lifecycle management and integrated workplace management system software, Tango unites analytics, real estate, construction, lease administration and accounting, facilities, and space management into a single platform.
    • ThoughtSpotIs reinventing how companies make decisions by putting the power of their cloud data in the hands of every employee through search and AI-driven analytics to seamlessly deliver insights instantly at massive scale.
    • TIBCOUnlocks the potential of real-time data for making faster, smarter decisions with its Connected Intelligence Platform that connects any application or data source; unifies data for greater access, trust, and control; and predicts outcomes in real time and at scale.
    • UiPathOffers an end-to- end platform for automation, combining a robotic process automation solution with a full suite of capabilities to enable organizations to scale digital business operations at unprecedented speed.
    • Upland SoftwareProvides RightAnswers, an AI-enabled enterprise knowledge management software that allows IT help desk and customer service agents to be more productive with a centralized knowledge hub to create, maintain, and locate relevant information quickly.
    • Vanguard SoftwareProvides collaborative, web-based planning and advanced analytics solutions that unite roles, teams, and departments to help companies across every major industry achieve accurate forecasts.
    • VerintRecently completed the spin-off of Cognyte Software Ltd., marking the start of its journey as a pure-play customer engagement vendor with an exclusive focus and extensive resources dedicated to helping organizations provide customer engagement.
    • VonageProvides programmable unified communications and contact center applications that are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere.
    • WorkFusionOffers intelligent automation technology that is powered by pretrained bots, proprietary AI technology, and advanced analytics that work together to automate a wide range of business processes.
    • ZohoOffers apps in nearly every major business category, including sales, marketing, customer support, accounting, and back office operations, and an array of productivity and collaboration tools to provide the “operating system for business.”
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