WorkWave acquires call center software provider Slingshot

WorkWave, a provider of software solutions for field service companies, has acquired Slingshot, a provider of customer call center software, combined with outsourced sales, lead, and customer response services. 

Slingshot delivers call center software capable of interacting with customers across multiple methods of communication, from phone and SMS to email and chatbot, to not just improve sales for its customers but also improve the overall customer experience in a cohesive, holistic manner.

Customers can utilize this platform and the Slingshot team to enable or outsource their sales operation. According to the companies, Slingshot’s offerings are critical, as they support companies that might not have the resources to drive growth. For small businesses, this means gaining a trained and effective direct sales team who can close sales on their behalf on the first call, and for large businesses, this provides the extra resources they need to handle the influx of customer calls during the busy season. 

Slingshot will continue to support its customers operating on non-WorkWave platforms, but new integrations with WorkWave solutions will increase the value for customers in the WorkWave family.

“We’re thrilled to be a part of WorkWave’s industry leadership and portfolio of solutions, working together to provide strong, measurable value for our customers,” said Jon Soldan, CEO of Slingshot and now SVP of Slingshot Operations for WorkWave. “Slingshot has always been about enabling conversations and more effective interactions between home service professionals and their customers, and by joining forces with WorkWave, we’ll be able to accelerate our goal of a tech-enabled contact center with 360-degree data and reporting, better scheduling and payment opportunities, and greater conversion for our customers.”

More information is available about WorkWave and Slingshot from their websites.