atSpoke announces native integration for Microsoft Teams

atSpoke, provider of a workplace operations platform, has added a new integration with Microsoft Teams, making the platform accessible from within Teams for its more than 75 million daily active users.

According to the vendor, with remote workforces, enterprise organizations must deliver a better way for IT, HR, and business operations teams to ensure employees have access to the tools and knowledge they need to get their work done. A central workplace platform that connects the services, knowledge, and workflows that employees need with a single point of access makes this possible.

atSpoke for Microsoft Teams empowers users to:

• Give employees convenient access to support: No traditional ticket filing required—just send a simple direct message to the atSpoke bot to file a request from within Microsoft Teams.
• Accelerate resolutions by getting more done where you are: Complete standard forms, get updates, edit details, trigger workflows, and complete tasks directly within Microsoft Teams to eliminate time wasted switching tools.
• Retrieve knowledge with ease: Access the right knowledge base article from across fragmented resources directly within Teams to easily self-resolve repetitive requests.

“As businesses around the world have turned to remote work, they increasingly rely on Microsoft Teams as a core collaboration tool to keep their teams connected,” said Jay Srinivasan, co-founder and CEO of atSpoke. “Our integration allows businesses to enable in-the-moment support for every employee to accelerate productivity."

This closely follows atSpoke's Slack experience enhancements, continuing the company's efforts committed to meeting users support needs.