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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

Press Ganey to acquire Forsta to accelerate innovation in the global healthcare experience industry

Press Ganey, a provider of solutions for patient, member, employee, and consumer experience across the healthcare ecosystem, has announced plans to acquire Forsta, a provider of customer experience and market research technology. The transaction is expected to close in the first or second calendar quarter of 2022 and is subject to regulatory approvals and other customary closing conditions.

“This alliance propels Press Ganey into a new future. Our unparalleled excellence in healthcare consulting, and proprietary data and analytics, will soon be infused with even more innovation and speed by Forsta’s world-class experience and research technology platform,” said Patrick T. Ryan, chairman and CEO, Press Ganey.

Press Ganey’s clients will have access to an even more powerful suite of customer experience (CX), employee experience (EX), and market research (MR) technology options on Forsta’s comprehensive platform. Forsta also brings extensive knowledge across a number of industry verticals, such as retail, financial services, travel and hospitality, technology, entertainment and consumer goods. The company works with world-leading brands, including Avon, Best Buy, Canon, eBay, Heathrow Airport and Mars, Inc.

Forsta says that teaming up with healthcare performance advancement company Press Ganey brings new access to investment, growth opportunities, and deep consulting and change management experience across the complex healthcare ecosystem.

“Press Ganey was the first company to truly recognize and respond to the importance of patient experience, and the company continues to lead innovation in the field. I’m excited to join forces with such a forward-thinking, highly respected company, and eager for the benefits this investment will bring to our customers,” said Kyle Ferguson, CEO, Forsta.

For more information, go to www.pressganey.com.

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