Alfresco introduces new claims content management solution

Alfresco Software, an open source, content services provider, has announced the availability of Alfresco Claims Management as a Service offering, which enables insurance companies to access content faster and modernize their claims processes. With the new offering, ompanies can now create a fully digital claim file that improves the efficiency of front-line, claims employees by increasing the speed of claims handling and decision making, as well as the ability to create tailored customer experiences.

“With modernization and cloud requirements driven by significantly more digitally borne content like video, as well as the remote worker requirements required by the COVID-19 pandemic, businesses need to focus on keeping their employees and related third parties efficient and secure regardless of where they access content," commented Alan Pelz-Sharpe, KMWorld columnist and founder of Deep Analysis. As organizations consider a move away from legacy, on-premise solutions, there is a need for a solution that can enable remote, secure, and efficient claims management in the cloud, he noted.

Having been successfully deployed on-premise for multiple large home and auto, health, workers compensation and other claims processes, the claims solution is now available as a cloud-based, fully managed and hosted service that leverages the core content services of Alfresco’s Digital Business Platform. Clients can leverage the claims management solution "as-a-service" immediately with minimal configuration and effort for faster "time to value" operations—without the cost and complexity of deploying, managing, and updating the platform themselves.

Alfresco’s claims solution helps insurers digitize the entire claims handling process and retire legacy, less feature-rich viewers. Key capabilities include the centralization of all workflows, insurer details, and supporting multimedia documentation (including video, audio, PDF and office documents) into a single, digital, claim file view. This single, centralized “source of truth” improves the accuracy of claims operations, increases customer retention, and reduces storage and manual handling costs.

The claims solution includes high-speed viewing, annotation and redaction functionality as well as side-by-side viewing of documents in a single view. Additional features include predefined stamps (approved, rejected, or user-defined), document manipulation tools (delete, rotate, re-order), geometric annotation tools (arrows, free text, and rectangles), and "sticky notes."

With the increased availability of digitally born content including video (dash cams, drones, security video), clients are struggling with modernizing both their legacy systems and their increasingly remote claims processers with efficient access to all the content in a claim, said Ben Allen, Alfresco’s director of insurance practice. "Our Claims Content Management solution provides a modern interface along with industry-leading performance and powerful configuration capabilities that enable our clients to create configurable, tailored customer experiences without the need for coding—all of which means faster user adoption, quicker time to implementation, and improved workforce efficiencies.”

According to Alfresco, the Alfresco Cloud, which is hosted in Amazon Web Services, provides all the capabilities of the Alfresco Digital Business Platform via the cloud, gives customers access to the latest innovations, and offers the latest version of the platform comprising all updates, patches, and third-party services. Moreover, it connects and augments with claims systems (e.g., Guidewire Software, Duck Creek Technologies, and others), and CRM systems (e.g., Salesforce) and facilitates faster and easier ways to share information between claims adjusters and external third parties.

For more information, go to www.alfresco.com.