MindTouch knowledge management solution now available on Genesys AppFoundry

MindTouch's AI-powered knowledge management solution is now available as a Premium Client Application on the Genesys  AppFoundry. The Genesys AppFoundry is a dedicated marketplace focused on customer experience solutions.

The MindTouch knowledge management platform was designed for mid-size to large global organizations looking for a scalable, extensible, easy-to-manage solution that gives contact center agents instant access to expert knowledge, while offering the ability to extend that knowledge for customer self-service. As a Premium Client Application, the MindTouch knowledge management solution can now be more quickly installed by Genesys customers.

To qualify as a Premium Client Application, AppFoundry vendors are required to provide automated installation and setup.

“As a result of meeting the Genesys Premium Client Application requirements, our joint contact center customers now get a ‘click-to-install’ feature that enables them to deploy our knowledge management solution in less than five minutes,” said Stephen Schultz, vice president of strategic alliances for MindTouch. “By reducing the time to implement, customers get faster ROI and a more frictionless service experience.”

The integration embeds MindTouch knowledge management functionality directly into the Genesys Cloud user interface to give agents quick access to answers in response to customer calls, emails, or chats.

More information is available here.