Anexinet Enhances Listenlogic with AI and Ensemble Machine Learning Capabilities

Anexinet, a provider of digital business solutions, has announced the release of ListenLogic 3.0, which has added more than 20 enhancements to gather data across contact center records, social media posts, email conversations, marketing surveys and automatically return meaningful business insights more efficiently.

ListenLogic automatically brings meaning to omni-channel customer feedback data by identifying patterns and trends which are often obscured by the immense amount of unstructured information spread across multiple systems.

Significant improvements include new artificial intelligence (AI) and ensemble machine learning methods, self-service filtering language and classification engine as well as advanced natural language processing (NLP) that quickly analyzes unstructured data with precise accuracy.

Key new ListenLogic 3.0 omni-channel analytics features include advanced topic extraction using AI and machine learning, natural language processing, and regex classifiers to identify topics across all data sources, which enables organizations to diagnose not only what is happening in customer interactions, but why it’s happening; as well as sentiment analysis and entity recognition using proprietary and open source algorithms to understand the overall sentiment and label data by types such as person, organization, location, events, and products.

In addition, the new release provides re-configured industry dashboards and classifier libraries that address the most common uses cases for sales, churn, and compliance to jumpstart time-to-value and data connectors to a variety of data sources and destinations, send classified data to an internal visualization tool or build powerful apps using the ListenLogic API.

The release is available for on-premise or cloud deployment leveraging proprietary data redaction that removes personally identifiable information for an added level of security. 

For more information about ListenLogic and to request a proof of concept using your data, go to www.anexinet.com/listenlogic.