Aisera launches Ticket AI
With the Great resignation impacting both internal and external services, Aisera, provider of an AI service management (AISM) platform, has announced the general availability of Ticket AI, a solution for high-growth companies to automate and scale support organizations using existing ticketing systems. Ticket AI improves CSAT and NPS, and reduces churn and escalation while increasing customer service agent productivity.
Ticket AI has continuous self-learning capabilities that empower agents by recommending similar tickets or cases, knowledge articles, and next-best actions to speed the resolution process. Through a thorough analysis of live agent conversations Ticket AI effectively eliminates manual service agent processes, creating an exceptional AI service experience for both agents and users.
“This platform raises agent productivity while improving the user experience substantially, as service agents use Aisera’s Ticket AI to automate customer workflows, service desk workflows and auto-triage tickets and cases for improved CX where the human touch is needed,” said Muddu Sudhakar, Aisera co-founder and CEO.
From routine password resets, billing, subscriptions, technical support issues and troubleshooting to more complex issues, Aisera says, Ticket AI enables resolution across multiple channels without human intervention. Should a human agent be needed, however, the ticket or case handover is smooth and seamless. Continuous AI learning leverages past resolved tickets/cases to automatically close knowledge gaps and improve prediction accuracy for future requests. Ticket AI is available across multiple domains such as Customer Service, Sales, Marketing, Finance, IT & HR.
To ensure familiarity and productivity out-of-the-box, Ticket AI integrates seamlessly with leading platforms, including Salesforce, ServiceNow, and Zendesk, Atlassian, Jira Service Management, and BMC, as well as automations with Zoom, WebEx, Box, G Suite, Office 365, SharePoint, Adobe, Dropbox, AWS, Azure, Microsoft, Google Cloud and others.
Both AI Service Desk and AI Customer Service combine Ticket AI with Aisera’s Conversational AI and Conversational RPA, along with unsupervised NLP/NLU in an agile, scalable, cloud-native format founded on a virtual assistant. With combination of AI, automation, and agent assistance, Aisera says, organizations can more readily scale to respond to both rising requests and limited agent availability.
For more information, go to https://aisera.com.