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KMWorld Readers' Choice Award 2021 Winners

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The world of knowledge management continues to expand with the steady influx and evolution of innovative products and technologies to help organizations extract the right information for use by the right people at the right time. The value of knowledge management solutions and services is reflected in growth projections for the global knowledge management market, which was valued at about $206.9 billion in 2016 and is expected to reach more than $1,232 billion by 2025, representing a compound annual growth rate of more than 22%, according to Zion Market Research.

In this issue, KMWorld magazine announces the winners of the 2021 KMWorld Readers’ Choice Awards. The categories for competition were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

With the diverse array of knowledge management products, services, and technologies to consider, and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, including white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers’ Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

Although we are presenting the winner in each category, it is only fair that we also showcase the two finalists since often the competition was close. Congratulations to all and thanks to everyone who submitted nominations and voted!

KMWorld 2021 Readers' Choice Awards: Best Business Process Management

WINNER:   

Kofax

FINALISTS:

KnowledgeLake Platform

Pega


KMWorld 2021 Readers' Choice Awards: Best Cognitive Computing and AI

WINNER:

ABBYY Vantage

FINALISTS:

Franz AllegroGraph

Smartlogic


KMWorld 2021 Readers' Choice Awards: Best Collaboration

WINNER

Google

FINALISTS:

MeetingSphere XLeap

KnowledgeLake Platform


KMWorld 2021 Readers' Choice Awards: Best Compliance and Information Security

WINNER

FTI Technology Data Governance Solutions for  Privacy and Compliance

FINALISTS:

McAfee

Proofpoint


KMWorld 2021 Readers' Choice Awards: Best Content Management/Services

WINNER 

OpenText 

FINALISTS:

KnowledgeLake

Oracle


KMWorld 2021 Readers' Choice Awards: Best Customer Experience and Support

WINNER

Smartlogic   

FINALISTS:

Verint Knowledge Management

KMS Lighthouse


KMWorld 2021 Readers' Choice Awards: Best Document Management

WINNER

iManage   

FINALISTS:

Upland Software

KnowledgeLake Platform

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