Vonage launches integration with ServiceNow
Vonage has announced the expansion of its Vonage Contact Center capabilities to include integration with ServiceNow. Vongage enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver better customer experiences and enhanced productivity.
According to the companies, now more than ever, enterprises are digitally transforming themselves and more reliant on mission-critical customer service and productivity tools to keep their employees and customers connected and working efficiently.
Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver an all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.
"ServiceNow is a fast-growing SaaS solution in the service management space," said Jay Patel, chief product officer for Vonage. "With the ability to offer solutions that support ServiceNow and other leading business apps - all within our Vonage Contact Center solution - we are helping businesses to leverage their mission critical productivity tools along with the workflows they need to enable their agents to be more efficient, more productive and better serve customers in real time."
Using Vonage Contact Center for ServiceNow, agents can operate within ServiceNow and do not need to toggle to a separate application. With this integration, teams can take advantage of the core capabilities of Vonage Contact Center, including an embedded ContactPad, and leverage customer and communications data for dynamic routing and rich reporting capabilities.
For more information about Vonage Contact Center for ServiceNow, go here.