Handshake Enhances Knowledge Management
Aderant has released KM Analytics, a new module included within Handshake to provide users and administrators a better understanding of how a firm’s Handshake Portal, Universal Search, and core SharePoint environments are being used.
By combining Aderant’s existing expertise of clients and the legal industry, KM Analytics identifies key data points such as most-used resources, time of search, and abandoned searches to give insights to adoption, relevancy tuning and content analysis.
KM Analytics allows users to pull reports on anything within a firm’s Handshake and SharePoint deployments from high level metrics to deep dive analysis of most-used resources by fee earner, practice group, office or firm. Firms can also incorporate metrics such as profitability and realization rates of users to help quantify a firm’s return on investment.
KM Analytics allows firms to get the right content and relevancy to their users enabling them to be more efficient and profitable, said Glenn LaForce, vice president of Knowledge Management at Aderant, noting that the ability to understand how users are leveraging an intranet or universal search is vital to the success of a firm’s KM strategy.
For more information, go to www.aderant.com.