KM trends for 2019 - KMW webcasts KMWorld Live
With a new year come shifts in KM that will bring new challenges and opportunities. A recent KMWorld webinar featured Kamran Khan, managing director of search and content analytics, Accenture Applied Intelligence; David Seuss, chief executive officer, Northern Light Group; and Sunny Manivannan, VP of marketing, Gu, who discussed predictions for 2019.
Khan believes AI will evolve to help organizations sift through unstructured content because traditional search is no longer enough. What is needed moving forward is a combination of cognitive search fueled by AI technologies such as machine learning and NLP to extract knowledge and insights from the data to return more relevant and complete results.
Increasingly, knowledge management is about delivering curated insights to audiences browsing to content across many channels, said Seuss. “Search is evolving to have an in-depth understanding of the searched material.” Using machine learning, search is now able to distinguish not just what is relevant to a search query but also what is important for the user to know; summarize the important insights in the documents relevant to a user’s interests; and learn what each user cares about and find the relevant material without being asked.
Manivannan sees three trends on the horizon: eliminating the need to search, AI’s transformation of customer support into a revenue generator, and AI enabling organizations to do their best work.
A list of archived webcasts and upcoming web events is available at www.kmworld.com/Webinars.