InMoment completes acquisition of Lexalytics
InMoment, a provider of experience improvement solutions, has completed the acquisition of Lexalytics, a provider of a platform for cloud and on-premise natural language processing and machine learning that transforms structured data, text, and unstructured data into actionable intelligence.
“Lexalytics is all about helping customers discover more meaningful intelligence in structured and unstructured data sources to help them drive more informed business decisions,” said Lexalytics CEO and founder Jeff Catlin. “By joining InMoment we have the remarkable opportunity to push additional innovative solutions and transformative expertise to our customers around the globe.”
Brands such as Hootsuite, Transcom Worldwide, Altair, Kaplan, and Biogen rely on Lexalytics to uncover actionable insights from customer, employee, and marketplace interactions. Lexalytics employees, including Catlin, will continue in their roles and will be key to accelerating InMoment’s structured and unstructured analytics leadership and initiatives.
“With Lexalytics, we bring together the most powerful structured and unstructured data analytics engines with our award-winning XI Platform to give companies the unique capability to mine feedback with unprecedented clarity and go beyond surveys to meet their customers and employees where they are—with deeper understanding of their journey, emotion, intention, and the effort associated with an experience. We’re excited to welcome the extraordinarily talented Lexalytics team to InMoment,” said Andrew Joiner, CEO at InMoment.
This combination of technologies offers flexibility to organizations that require private, public, or hybrid cloud text analytics infrastructures—and opens new market opportunities with native text analytics across 24 languages. The solutions can be implemented in a variety of industries for social media monitoring, people analytics, and voice of the employee, reputation management and voice of the customer, and regulatory compliance programs.
For more information, go to http://inmoment.com and www.lexalytics.com.