“The introduction of Talkdesk Workspace and Builder marks a complete redefinition of what today’s enterprise contact center should and can be,” said Charanya Kannan, chief product officer, Talkdesk. “Workspace brings together the 20 new innovations Talkdesk introduced during the first 20 weeks of 2020 into one customizable workspace. As we embark on this new journey and continue to revolutionize the customer service market with Talkdesk CX Cloud, modern contact centers will differentiate themselves by the degree to which they can be customized and personalized for any user or industry.”
Talkdesk Workspace provides a tailored Talkdesk CX Cloud experience with different embedded applications, tools and alerts for each discrete role. It personalizes the look, feel and functionality of the contact center, putting the essential information and actions specific to each role at the employee’s fingertips.
Talkdesk Workspace makes it possible to access Talkdesk CX Cloud applications, integrations, and AppConnect solutions in one window for a unified, customized experience that accelerates resolution time and boosts productivity. This level of customization provides more flexibility and agility for enterprises with complex contact center requirements and deep tech stacks. Organizations that want to streamline their architecture and vendor portfolio can bring together Talkdesk’s voice, SMS, digital, workforce management, quality management, customer feedback management, and other solutions into a Workspace without the need for any integrations.
Talkdesk Builder’s low-, no-, and custom-code tools allow for additional customization of every aspect of the contact center to adapt to any business need or objective with agility. With Builder, enterprises can customize and build custom apps, develop custom integrations, design custom flows, create custom reports, and use Talkdesk SDKs and APIs to build custom applications, create new functionality and integrate data across systems.
More information is available from Talkdesk.