ServiceNow to acquire Attivio’s cognitive search platform

ServiceNow has signed an agreement to acquire the cognitive search capabilities of Attivio, an AI-powered answers and insights platform company based in Boston, MA. As part of the transaction, select Attivio R&D talent will also join ServiceNow’s engineering team. 

With the addition of Attivio’s search engine, ServiceNow says it will move beyond keyword-based search to deliver out-of-the-box, conversational AI and search experiences at scale to customers. Attivio’s, AI-powered search capabilities will help ServiceNow better understand the meaning behind natural language searches on the Now Platform to deliver relevant, personalized results that users can act on right from the search results window.

By integrating Attivio into the Now Platform, we plan to enhance search natively across our IT, Customer and Employee workflows through the ServiceNow Service Portal, Now Mobile app and Virtual Agent chatbot solution.

ServiceNow’s Now Platform includes additional powerful AI and machine learning capabilities for intuitive experiences. The addition of Attivio is intended to build on its previous AI acquisitions, including transactions with Parlo, FriendlyData and Qlue.