eGain Knowledge Hub now available on Genesys AppFoundry
eGain, provider of a cloud platform provider for customer engagement automation, has announced that its solution for knowledge management—eGain Knowledge Hub—is now available on Genesys AppFoundry.
Infused with AI and analytics, eGain Knowledge Hub for Genesys empowers agents to solve omnichannel customer queries with personalized answers and conversational guidance served inside the Genesys desktop, decreasing training needs and ensuring compliance.
The hub federates knowledge from multiple sources and guides agents through the customer conversation based on the context, agent experience level, and the interaction channel. Rich analytics and machine learning enable intent inference and provide actionable insights to optimize knowledge adoption, relevance, and performance.
“Our clients are really excited about the agent experience impact of this seamless integration,” said Ashu Roy, eGain CEO. “We look forward to delivering our top-rated knowledge solution via the Genesys AppFoundry.”
For more information about eGain Knowledge Hub for Genesys, go to www.egain.com/knowledge-management-software-for-genesys-cloud.
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