Verint and 8x8 partner to deliver integrated cloud solutions

Verint Systems and 8x8 have formed a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide.

Verint is a provider of customer engagement software, with offerings to enable organizations and empower their teams to engage more effectively with customers in the contact center, branch, and back office. 8x8 is a solutions provider in the unified communications as a service (UCaaS) and contact-center-as-a-service (CCaaS) sectors. The company’s cloud communications and contact center solution integrates business communications, collaboration, customer and workforce engagement, omnichannel routing and analytics to deliver superior employee and customer experiences.

Through this partnership, the companies say, 8x8 Contact Center customers will benefit from a single source for best-in-class cloud-based contact center solutions and deep integrations to Verint’s Workforce Management. Tight synchronization of historical and real-time interaction data and agent information from 8x8 Contact Center with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organizations to optimize customer engagement operations by making it even easier to plan, forecast, and schedule contact center agent workloads.

“Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO 8x8. “These integrations support our ‘operate-from-anywhere’ approach—enabling organizations with contact centers of all sizes as well as those looking for a single-vendor integrated communications and contact center solution to easily collaborate and connect agents, employees and customers.”

For more information, go to www.verint.com/engagement/our-offerings/solutions/workforce-engagement and www.8x8.com.