KMWorld 2023 Is Nov. 6-9 in Washington, DC. Register now for Early Bird Savings! 

Hertz chooses AWS to better serve global customers

Article Featured Image

Hertz has announced a collaboration with Amazon Web Services (AWS) to modernize and digitize the Hertz customer experience and key components of its new mobility platform, including enhanced data analytics and vehicle telematics capabilities.

The continued investment in cloud services is part of Hertz's ongoing commitment to lead in electrification, shared mobility, and a digital-first customer experience.

"Tapping the power of the cloud will materially increase our ability to provide better tools to our business in order to serve our global customers," said Tim Langley-Hawthorne, EVP and CIO, Hertz. "Working with AWS, and its unparalleled experience in the automotive sector, enables Hertz to deliver a best-in-class, digitally led customer experience and accelerate our technology modernization by leveraging a robust suite of services to drive innovation and agility across the enterprise."

Hertz's work with AWS will help the company create the future car rental experience that is all-digital and EV-centric. Hertz will leverage AWS to scale the technology that will support its investment in its electric vehicle rental fleet, including the buildout of its global charging infrastructure.

AWS technologies will also help Hertz enhance the CX by powering its vehicle telematics platform, which provides vehicle diagnostics data to facilitate better fleet management and support new customer products. These products will further enable a touchless car rental experience with contactless vehicle pickups and returns via the Hertz mobile app.

Additionally, Hertz seeks to accelerate its cloud strategy and transition core infrastructure components from on-prem data centers to AWS. This will support its all-digital strategy and expand its use of services, including the AWS Marketplace, which will provide access to a variety of software and integrated technologies that will support many of the company's strategic IT priorities.

"AWS is helping Hertz to develop new seamless customer experiences, leverage its electric vehicle fleet, and build and scale its global electric vehicle charging infrastructure," said Greg Pearson, vice president of worldwide commercial sales at AWS. "By accelerating its cloud migration and adopting AWS analytics and machine learning capabilities, Hertz can unlock the power of customer and fleet data to build personalized, connected vehicle solutions that will improve the overall driver experience, maximize its existing operations, and integrate more sustainable electric vehicles and future mobility options into its operations."

The Hertz Corp., a subsidiary of Hertz Global Holdings, Inc., operates the Hertz, Dollar, and Thrifty vehicle rental brands throughout North AmericaEurope, the CaribbeanLatin AmericaAfrica, the Middle EastAsiaAustralia, and New Zealand.

For more information, go to www.hertz.com  and www.aws.amazon.com.

KMWorld Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues