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NICE Robotic Automation expands partnership with ABBYY

NICE has announced that its robotic process automation (RPA) platform now incorporates additional AI capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. As an expansion of its existing partnership with ABBYY, the integration of FlexiCapture Distributed delivers an innovative, end to end processing solution that uniquely and seamlessly integrates with NEVA (NICE Employee Virtual Attendant, designed to assist human employees from the desktop), and the NICE unattended  robots (designed to automate tasks in the backend server).

This approach seamlessly brings digitization to both front and back office processes, enabling organizations to more comprehensively achieve their digital transformation goals.

According to NICE, the processing of data from scanned documents such as invoices or contracts, in large volumes is a pain point for enterprises today, accounting for significant time wastage and increased processing errors, and driving up operating expenses. With the expanded cognitive capabilities of NICE’s unattended robots, data from scanned documentation can now easily be extracted, categorized and transformed into structured data using ABBYY FlexiCapture's learning algorithms. NICE’s unattended robots then swiftly ingest the data and insert it, for example, into a number of ERP applications, thereby ensuring data consistency throughout the enterprise.

In the event of an error or exception during the data extraction process, the integrated offering uniquely aligns with NEVA to automatically identify this and immediately initiate a conversation with a human employee, prompting them to manually input the correct or missing data in real-time. Furthermore, the integration with ABBYY FlexiCapture Distributed has augmented NICE’s robots with capabilities to learn from and mimic human behavior, while processing scanned documentation. This enables the full automation of process errors or exceptions without the need for human intervention over time. 

“We are pleased to expand our partnership with ABBYY and to offer customers the most innovative, wide-ranging document processing solution that uniquely aligns with NEVA, the market's first employee focused attendant, to offer desktop assistance as well as our unattended robots that automate tasks in the back end,” said Barry Cooper, president, NICE Enterprise Group. “Enriching content and document processing with greater cognitive intelligence goes a long way in making interactions memorable while also offering greater operational efficiencies. Via this integration, our customers are empowered to improve business performance and ROI while delivering uncompromising customer experiences.”

For more information about NICE, go to www.nice.com.

For more about ABBYY, go to www.abbyy.com.

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