Oracle deals a winning hand to casino group
Derek and Greg Stevens, brothers who own The D Las Vegas, Golden Gate Hotel & Casino and the soon-to-open Circa Resort & Casino in Las Vegas, are using Oracle to modernize each casino to deliver guest experiences that uniquely blend a vintage Vegas feel with contemporary expectations.
With a rich history starting with the Golden Gate in 1906 to the opening of what will be Las Vegas’ newest hotel, the Stevens’ properties make up three out of four corners of downtown historic Fremont Street, the original “strip.” The casinos offer a range of guest activities from gaming to specialized dining to the world’s largest sportsbook to what will be the first 21+ resort.
Oracle Hospitality OPERA 5 Property Management serves as the technology foundation for all three properties. OPERA is complemented by Oracle MICROS Simphony Cloud and Oracle MICROS tablets and portable workstations. In addition, Oracle NetSuite provides visibility and control over financials and streamlines HR processes for the group.
“Our top priority is to keep our customers as happy as possible and that starts with making sure we have the best systems and technologies in place,” said Greg Stevens, co-owner of The D, Golden Gate, and Circa casinos. “This is why we selected Oracle as the foundation to future-proof and support our hotels, restaurants and back-office operations.”
Oracle Hospitality offers a complete range of casino and gaming property management and central hotel solutions, as well as restaurant management solutions. This integration enables continuous communications between gaming systems and hotel operations, from hotel check-in and checkout to food and beverage, retail, and everything in between. In addition, it provides staff with access to 360-degree guest profiles, giving them detailed information about guests’ preferences and behavior anywhere across properties.
“Because everything is connected, we can see if a guest staying at The D goes to Saginaw’s Delicatessen at Circa for one of its famous Reuben sandwiches, and then heads on over to Bar Prohibition at the Golden Gate Casino for a Rat Pack Manhattan," Stevens added. "This level of detail helps us to tailor a more personalized experience based on each of our customer’s specific preferences.”
The Stevens’ properties are highly-integrated, from in-room controls to high-tech, low-touch and contactless offerings across the resort, all powered by a range of Oracle Hospitality’s third-party vendor technologies. Such technology integrations include customer communications from ALICE, integrated room controls with Interel, in room user interface with Intelity, contactless payment solutions from Eigen Payments, and customized POS interfaces from On the Mark Solutions
“Las Vegas offers travelers an experience like none other. But now, more than ever, there’s an urgency for hoteliers to deliver new and innovative services to provide a touchless or low-touch guest journey that keep employees and guests safer,” said Scott Lampman, vice president of casinos at Oracle Hospitality. “With Oracle’s open architecture and APIs, the Stevens brothers have access to the latest innovations built to seamlessly integrate with Oracle Hospitality’s suite of solutions.”
For more information about Oracle Hospitality, visit www.oracle.com/Hospitality.